Great friendly service on arrival but when I checked the bill afterward, I noticed they billed me…read morefor prepaid fuel even though I elected to refill it myself. Beware of fraudulent charges.

Sixt Biarritz airport fined me €500 for 2 scrathes in different locations on the car. A car i…read morereceived unclean and with multiple scrathes pointed out by the agent on my receipt of the car. That they found 2 more was no surprise. Has all the look and feel of a Scam. There is a third party agency checking for damages.... This ruined a great trip to France for me. They are now threatening me with a collection agent even though i have not received proper answers to my queries

I rented a car for a month from Hertz in Biarritz, France. I've never had an issue with Hertz in…read morethe states but this was totally different. They tried to overcharge me at every step. When I picked up the car they tried to have me sign a document that would have charged me DOUBLE what the reservation quoted. I called them out on it and they blamed the computer system. I gave them the benefit of the doubt. Then when I returned the car they added, I kid you not, $2000 of extra fees. Stuff like an $90 cleaning fee (the car was cleaner than cars I've returned in the states with no issue in the past), $150 extra driver fee (I'm a presidents circle member so extra drivers are free), $250 for an extra day on my rental (my daily rate was $50), and all kinds of BS damage (minor little dings and scratches), etc. This is a total scam. Maybe they prey on American renters, idk. If anyone has advice on how to fight this I'm all ears.

We paid for a Mercedez got a Peugeot, the lady at the counter was unpleasant and unhelpful…read more The car we got was cheap compared to the Mercedes we were expecting. Counter lady was rude and scolded by saying they were in the same category. You have to walk to the parking lot in cold and drizzle and mud, with no sidewalks. Pretty much summing it up to a bad welcoming experience in Biarritz.