We had the best time with Alain. Throughout our stay, we have had locals/guides say that the people…read moreof San Sebastián go by the philosophy of "live life and have fun". Today the day started with hail and we ALMOST didn't go on the tour, and I'm so glad we decided to just say "go for it"...because we had the best day. The tour was small, the rain cleared up quickly, and we got some beautiful sun. Alain gave us some history, gave some recommendations for food spots, and even took us to a place we could play their version of hand ball (Esku Pilota or Basque Pilota). The tour felt personalized and we learned some basque phrases. One person got a flat tire and Alain was able to show off his expert skills at fixing the bike quickly...he kept each member of the tour safe! All the staff in the office were super friendly, responsive, and kept my bag safe when I forgot it . Highly recommend!

A MUST-DO when you arrive in San Sebastián. "Classic E-Bike Tour" covers iconic places of the city…read moreas well as some of the "local" hotspots away from the tourist traps. The city is very bike-friendly and the electric bikes used on this tour makes it so easy to maneuver throughout town. Each tour group is only 6 people and led by a friendly English-Spanish speaking guide. We had "Pylagio"(?) who was well versed on the history of the town and gave good recommendations for things to do for the rest of our stay in San Sebastián. We had taken the "Classic E-Bike Tour" on our 2nd day in San Sebastián and wished we had taken it on the day we arrived like the other people in our group. After this tour you'll have a better idea of which areas and sites you want to go back to and explore further. We plan on doing this tour again when we return with our teenage kids. Tips: - Before the tour, eat enough to hold you over for 3 hours of activity. Food stops are not part of the tour. Only water breaks. - Bring a cold sports drink (like Gatorade). Bottled water is provided but on a warm day, electrolytes helped get through the last half of the tour. - It's sunny, wear sunglasses and a hat. Use sunblock, sunscreen, or suntanning lotion. - Avoid bringing any bulky items. A small lightweight backpack is the most you should bring. - A GoPro is nice to have. You'll be riding through beautiful parts of town and see amazing views from the top of the peaks. We highly recommend this tour over the bus tours. On a bus they give you recordings to listen to while you ride around city streets. This bike tour is more fun and personalized.

My wife and I did the caressing the sea tour with Aito and it was absolutely epic. We're not avid…read morecyclists but are in decent shape but nonetheless we rented e-mountain bikes because the Basque Country is so hilly / mountainous. We rode for 6 hours including stops and that took us 80 km and a total climbed elevation of 4,200 feet. Aito was an awesome guide as he's insanely familiar with the area, super friendly, a great teacher and quickly adjusts to your pace. Would highly recommend to anyone from advanced beginner cyclists to avid cyclists. There was another group going out for a much more intense ride than ours on regular road bikes.

These guys are wonderful, they saved my Camino de Santiago. I rented a bike from another company…read moreand had some issues with it. I took it in to get some adjustments and they showed what was wrong with the bike. I don't speak Spanish so they spoke to the rental company for me and when the rental company would not correct the problems, they put a bike together for me so I could continue my trip. The shop is run by 2 brothers who are amazingly helpful and kind. After getting what my needs were they gave me advice for the rest of my trip and shared some great stories. Well at 1:30 they closed for lunch (It is Spain after all) one of the brothers invited me to lunch, and took me to a place I would never found on my own. Which was incredible by the way. The bill came I tried to pay it but he refused to let me. After that he gave me a tour of the town. These guys treated me like family. If you are ever in Pamplona I have no hesitation in recomending them. If you want to do the Camino de Santiago or any extended biking in Spain you couldn't find a better place to do business with.

From the owner: From the beggining,13 years ago,We are doing our best to get the best products for our guests,We…read moreare nice people and have always a smile for anyone . Our bikes are always on the best moment. Nice prices,just for you.

Sadly, I hate to write a bad review, but I feel I must. I was visiting Biarritz and thought it…read morewould be nice to get out of the city one day and rent a scooter. No license required and they don't seem to be that hard. It was my first time driving one, so I admit that user error might be very possible. I got a basic instruction and was recommended to go around the block and practice before heading out, which I thought was a great idea. I only had about 15ft before I came to a round-about and was to make a sharp right turn. Between getting comfortable with the acceleration, breaking, coming to the round-about and using the blinker, looking for traffic and trying to make the sharp turn...I lost control, hit a sign and fell off the bike, the bike falling on my foot. I take full responsibility for my lack of knowledge, experience and the situation, but what bothers me about Cycle Ocean is that they owner asked if we wanted to rent a mountain bike instead and when it was obvious I could not walk on my right foot, refunded half of the money and then disappeared and did not offer to assist in any way. The neighboring business, offered their couch, some water, a place to sit and a ride back to the hotel in search of ice. I was very disappointed that though the accident was caused by me, that he would not have taken a greater interest in the well-being of someone who was trying to use his services. Plus he took 18 euros, when he first only said he would take 5. Disappointed.