I recommend this VCA to everyone. The staff is absolutely incredible and the facility is very…read moreaccommodating to different needs.

Great Vet experience! My new puppy loves this place! I got a new puppy bag and everyone is so nice…read more I had a bad experience with a vet in the area so this was a wonderful change. Dr Anderson treated my dog once years ago and when I got a new puppy I knew his practice would be the best!

Pretty knowledgeable and great staff! Only thing is I took…read moreoff a star bc wait time was almost 45 minutes after I had an appt scheduled. Maybe they were running a little behind. Clean area, and cool music in the background too

Update: the director called me after learning of the incident that happened yesterday. She listened…read moreto the phone recording and let my family choose our treatment plan for this month while my cat is not well (as well as recommending a antibiotic vaccine to help with healing) and then switch to the more invasive treatment plan that they recommend for next month. I still do not agree with requiring indoor cats to have rabies vaccines every couple years but this is their specific policy as they are worried for their staff contracting rabies. The waiting room still smelled bad but not as bad as yesterday. I appreciate the call and explanation. I hope this doesn't happen again or to anyone else. I will only be seeing the director from now on as she is reasonable and fair. She cares about retention of clients/patients and will not let your fur baby leave untreated. Thank you Doctor!

We took our cat in with a hurt leg and received the best service. Everyone was so nice. As soon as…read moreyou walk in you're greeted by a very cheerful receptionist. The vet assistants loved on my cat just like I do and the vet was very knowledgeable and easy to work with. She laid out multiple options for our furbaby and didn't push anything on us. You can tell everyone there truly loves working with animals.

Oh my goodness the service was so prompt and friendly. The location is humble and family inviting…read more Our Vet Tech was kind, patient and just the right amount of toughness to handle my scared dog child. Then the amazing Dr. Flan arrived and was detailed, lots of love, and took care of my Honey with the greatest of care. Knew exactly what to do for her to take care of her. The prices were affordable, not free but a lot better on my blown budget that did not include Doggy emergency vet visit! Dr. Flab and her staff were amazing! They were Hip, Fun, had patience with my Honey and affordable! So happy to have found a new Vet home!

We just moved back to SoCal and we're doing our due diligence in finding a new vet for Teddy Blaze…read more Staff was helpful and thorough. Teddy was due for a wellness exam and vaccinations. Dee and Aleks were very patient and playful with him. Dr.Humphrey was also great with him provided us with great plan of care and what items need to be addressed. We appreciate you all.

I am extremely disappointed in my last vet visit. Before this, I would have given this place 5…read morestars. I don't have a problem with the vet, I have a problem with a staff member, one of the nurses who manhandled my cat so badly that she was so traumatized and pooped all over herself and her pet carrier. They never said one thing about what happened inside the office since they didn't allow me inside. But my cat was smelling so bad when they handed her back to me. I thought it was because of some nasty gloves they used on my cat. Nope, my cat was so scared that she pooped herself and they didn't even give me the decency to tell me what happened. My cat is not an aggressive cat and has never acted out before, but I understand that vet visits can be stressful. However, RIGHT after this visit, my cat also developed an infection in her ear, so I had to take her to a different vet where they told me extreme stress can cause that. I don't know what they did to my cat but I will never take my pets here ever again.

We've been going for years so my review is overdue! Dr Urbina and her team always take such good…read morecare of our pups! I can usually get a same day or next day appointment. During this most recent visit, we picked up a probiotic for our Aussie Shepard pup, got allergy shots for our mini-schnauzers and met with Dr Urbina to check our schnauzers tail that's been bothering her. Dr Urbina is well trained, knowledgeable and doesn't pressure us with options like other vets. Their vet techs (we love Breanna) are so caring and helpful too. Other procedures we've had done for our pups: dental cleanings, x-rays, biopsies, and when our schnauzer had pancreatitis (so scary!), we came here to have daytime water drip when we finished at the Emergency vet overnight. Parking- it's street parking but we always find a spot. It's nice to have all the grass because when our pups are nervous, we'll take them around the grassy area before the appointment. Overall, We love this place and will continue supporting small local businesses!

The staff was absolutely amazing. Took my two dogs here to establish care to have a vet closer to…read morehome. My smaller dog is very vocal and they did not mind him one bit. Also love that we were able to get lab results in the same day

I'm pretty disappointed with our experience here. Before scheduling the appointment, we clearly…read moretold the clinic that we needed clearance/recommendation to see a dog chiropractor for our dog. When we got to the appointment, the vet told us she wouldn't provide that because of her personal morals. I respect that veterinarians can have their own opinions, but it would have been really helpful if the clinic had told us that upfront before we booked and paid for the visit. Because of that, the appointment ended up feeling like a waste of time. Instead, the vet recommended several medications. We may consider that route eventually, but we were hoping to try a more holistic approach first and simply needed the clearance we had asked about ahead of time. To make matters worse, while we were waiting in the exam room there were two large fleas crawling around. Seeing fleas in the room at a veterinary clinic was pretty concerning. Overall, the lack of transparency beforehand and the cleanliness issues made this a frustrating experience.

I'd like to give this place 0 stars if I was able, don't take your pet here…read more I took my mom's dog here last weekend and had the worst experience I've ever had a vet - no help, no actual explanation and horrible wait time. I waited over an hour to get seen when we had an appointment. Our dog passed away today and I think they could've done a much better job in supporting us. I paid $900 to get an xray done and to see why my dog was vomiting - they said they only saw gas in her stomach but she had stuffed animal stuffing and part of a toy in her stomach - please explain to me how I paid $900 for an xray and none of this was seen...?! Are you joking your xray machine couldn't see this in her stomach? What was the point of the xray? Truly an absolute terrible experience and think if they did a better job of supporting us then we would have been able to save our dogs life. Please don't come here. I will forever regret giving this place my money and the opportunity to try and save our family pet. I can't remember the Dr's name but Dr F - their new Dr - absolutely terrible service and also extremely rude over the phone to me during a traumatic experience on my mom's birthday no less. Update * Called the office manager and was told the DR is having personal issues at this time, probably explains the terrible service we received and the neglect of our dog which led to her death.

Yesterday I called because our 3yr. old is having itching so we're going a new meds…read more So she'll feel better We can start her meds tonite!!

They are very helpful and professional we have been coming here with all our furry family pets for…read moreyears:-)

Dr Murillo and her team have been incredible. Our cat has a fungal infection, we think from a bird…read more Her spine was affected and she can no longer use her back legs. And Otay pet didn't just diagnose and bye. They call, and text us almost weekly updates. It feels so good knowing they are there. We are an entire family who comes to Otay Pet Vets. My in laws have been coming here for years. Our dog Teddy does as well. Thank you!!

Very disappointed. On 3/15 we were headed to the Vet hospital when our sweet old dog had passed…read moreaway in route. In the confusion of everything we put in Otay Pet vet. When we showed up we were devastated and asked if they could help the front desk told us "no you can bring her back tomorrow" excuse me you want me to bring my dead dog back tomorrow??!!! We left immediately and found the correct vet hospital we were originally headed to. This place was completely insensitive to our situation. Even if my dog wasn't dying I don't think I would trust my pet here.

We came here under an emergency for our dog who has a seizure and the team treated us very well…read more Showing up at midnight on a Tuesday, it seemed like we brought the rush in with us because the lobby filled up quickly after. You never know when this place is busy or not but they do a good job to get your animals taken in. The tech quickly took our pup and assessed him. They stabilized him, let us go back to see him and also meet with the evening Vet within a few hours. I was surprised at how young the Veterinarians are but was impressed by their bedside manner with all of our questions, talk through options calmly and I didn't feel pressured to make a decision on any of the options. You can tell the day shift and the night shift communicate and coordinate well with eachother. That's hard to find across shifts with our industries/companies but I was impressed that they made it a nice transition between doctors. Highly recommend taking your animals here for the evening or weekend emergencies.

Saw our regular vet in Bonita (if you know you know) and they didn't diagnose our cat properly. Had…read moreto rush him to the ER at 1am on a weekday. We were seen immediately, and they were able to save my cat's life. They were able to support me and reassure me in a moment of distress. They explained my cat's condition (first time pet owner) throughly, and went over how long my cat would be staying + treatment. They were extremely professional. Was it expensive? Of course. Did I expect that? Of course. Did I have insurance? No. In my personal opinion, I should've been more prepared, so I'm not going to dock a star for the cost. Just know that going to any ER clinic, animal or human. If I could choose these DVMs as my regular vet, I would in a heartbeat! Pic of my cat for reference:)

Dr. Quintana and Lea are amazing, we were so grateful to have them at our last appointment. Our…read moreGerman Shepherd/Malinois mix is not easy at the vet due to his size and level of anxiety; it typically ends in multiple appointments or sedation, but they were awesome. They were patient, calm, compassionate, and worked so hard to ensure he got everything he needed while still feeling safe. We can't thank them enough.

Dr. Rhoades and his team at Town and Country Animal Hospital are outstanding! They accommodated my…read moresenior dog, Darwin, on short notice, and immediately got him the care that he needed after he was misdiagnosed by another vet. Dr. Rhoades was so patient, responsive, and compassionate. When it was time for our dog to cross the rainbow bridge, Dr. Rhoades made the process peaceful and consoled our family through the transition. I am eternally grateful to Dr. Rhoades and his staff!