My wife and I purchased an Encore 11/10/20 and our experience was superior to any past dealership…read moredealings. Kaitlyn, Sammy and Wes were all very professional and respected our concerns. The process went smoothly and we drove home with our Encore happy!! Thanks to all who helped make our visit successful.

Initially I had given them a 2 star review. After having to deal with them a second time, it's just…read more1. Edited from 2 stars to 1: went back up there to get my plates and was mean mugged by the finance guy who had dealt with me initially. No friendly greetings like "hey, how are you liking the truck?" From anyone. Crickets and rude faces. Asked about the app since I still can't access it weeks later and was told they could help me but I don't have SOS feature, so I don't need the app. I do have it though... and I said that, then I was told I could just set it up myself by scanning a code. Please, yes, anything to get me out of there. First review: I bought my truck there because it was the only one I could find like it. I even considered going to North Carolina for a similar one because the people I dealt with on my test drive were so difficult. They accused me of attempting a straw purchase before even receiving all of my information! I ended up going back because I really liked the truck. The one guy Don was really nice and helpful, but that isn't even his department. I'm not sure why I kept being passed around. My initial salesman quit or got fired- not sure. Finance guy couldn't get me out of there fast enough and acted like I was to blame for the bad weather that day. If you want to feel welcome, don't go here. I was treated like an inconvenience. I still have yet to receive a welcome packet or follow up other than a letter about how they're reporting my cash to the IRS because my down payment was over $10k. The callback number on the letter says 999-999-9999. That's as clear as anything else I've gotten from them. Even my log-in on the Nissan app wasn't set up properly, and I'm trying to fix that because I can't access it to see the information I need. I'll be spending the rest of my day trying to figure out how to pay my monthly payment or when my plates may come in.