Great place, great residents, great staff. Continues to exceed my expectations. All retirement services under one roof: independent living, assisted living, memory care, and skilled nursing. The people really make this place exceptional. Expensive, but very much worth it. read more

I go to Heron's Key every Thursday for Lunch with my mom....the staff is so amazing to her (and me). I can say, that having my mother there makes my life so much easier. I have such peace with her being there, and she loves it. From the maintenance team, to the Soren's team, to the admin, they are all so friendly, happy, professional, and caring. That said, when they really shined, was when my father passed. They weren't paid to care, they truly cared. They went out of their way to take care of my dad, my mom, and the rest of the family. Thank you all! read more

I have visited my friend who lives there several times. She loves it there. I've also done several community welcome events and seen the premises and several of the living areas. I'm planning on moving into the facility as soon as I can! read more

During this time of quarantine I had my 70th birthday. Have to admit that I was a bit disappointed because I had hoped to have some sort of celebration. To my surprise, my friends had planned a big surprise party and my daughter was going to fly up as my BD present. Needless to say, that didn't occur. Keeping in line with our Gov requirements to keep 6 feet from each other didn't include a large surprise party. The morning of my BD my daughter called to sing Happy BD and ask if I had seen my door? "Door?" I asked. I went to my door and looked outside. All over my door were cards and pictures (see below - sorry it's sideways). During the day more cards appeared. At five a friend called to say come outside and stand facing her patio. I did as instructed. My friends stood on their balconies and sang Happy Birthday to me and toasted with glasses of whatever. While I couldn't get close, we couldn't have BEEN closer. What an amazing expression of friendship during a seemingly lonely time. This place is a thriving community of caring people that support each other during trying times be it quarantine or sadness. We are there for the happy times as well and when this is finally over - one big party! read more

Heron's Key - My birthday door - Retirement Homes Near Me - Gig Harbor, Washington

Was invited by one of the guests to spend time with them in the park next door and got harrased by by their aggressive security guards. Almost to the point of violence. read more

Looks great from the outside but not very good practices on the inside. We took my grandmother there to look at an apartment and she found one she absolutely loved. We got the ball rolling and all the paper work done. Once she was medically cleared she was told she would be a good candidate for independent living if her family was involved, which we are completely involved in her daily life. So once she "passed" the medical exam and we put down the 10% deposit Heron's key sent her flowers and a card that said congratulations for making a good decision. About two weeks later after they received the 10% deposit and flowers were sent we get a phone call saying the doctor now has concerns about her ability to live in independent living. They now had to go to the CEO of Heron's Key to get approval for her to get into Independent Living. We were told by the individual that we were working with that we would have an answer by the end of the week. On Friday, the week we were supposed to get an answer we still had received no phone call. So we called to inquire about the decision of my grandmother being able to live in independent living. The individual that was supposed to call us was off. So fortunately the lady that we spoke to was nice enough to get an answer. 3 hours later we get a phone call. " Sorry your grandmother was not approved to live in Independent living". Bottom line, just because you get a 10% deposit, maybe hold onto the congratulation flowers until the final decision is made Herons Key Now my 89 year old grandmother who loved the apartment she was "approved for" is left feeling incompetent and depressed. Way to get her hopes up only to let her down. You were quick to approve her when you seen she had the finances. Maybe health evaluations should come first before financial approval. read more

Several people have told me this facility is having trouble with occupancy ... not meeting their projections. This could mean cutbacks in services and delay in entrance fee refunds if you have to move out. If you are moving in, you should negotiate down on entrance fees or ask for a higher refund percentage. Usually you can get bargains when they are trying to fill the place up. Also ask to see their residents' bill of rights. Everything is negotiable even though marketing folks don't tell you that. This may be the best time to move in to this first-class facility. read more