I have only written three reviews in my life. This one deserves a review. Over the last two years, I have visited this library branch about a dozen times. Only two of the times have the staff been helpful. It's always been the same young woman, long, dark hair, glasses, slight build, and extremely helpful and patient. I have a number of disabilities, some which are sometimes visible and some are not. I shouldn't have to disclose various disabilities in order to get proper help. There's one woman who must be the manager who is consistently rude. She's a very large woman who is always closing the doors at the end of the day. There's a younger one who is also not very pleasant. I have always loved to come to libraries for the last 40 years. This is the first time I truly dread coming to this library, but it just happens to be the closest one to my house. I have even driven to other branches just to have a pleasant experience, even though it was an extra 20-25 minutes out of my way each way, depending on the traffic. I couldn't believe the difference! I even commented to the other librarians at the other two locations. They apologized on the behalf of the staff at this library. It's really a shame. Libraries should be welcoming, places, open and helpful to everyone, regardless of disability. I don't know if it's that or because I look like I am not a well-off person, which is actually opposite of reality. In any case, I would avoid this library and go to the other ones if you want friendly service. read more