Mike Malloy was a great salesman. He was very knowledgeable and helpful. He stayed in contact…read morewith us through the installation. The installers, father and son, were excellent. They did a very professional job. The floor is beautiful. We are extremely satisfied. We will definitely contact Phillips for any future jobs.

If I could rate it higher I would. Phillips has installed flooring, back splash, & bathroom tile in…read more2 of our homes. They were extremely easy to work with, as well as having wonderful suggestions. The workmanship is excellent and everyone is very friendly. They are by far the easiest part of a remodel or new build.

The installation team leaves pretty much everything to be desired. The final result…read morewas...ok....but not perfect or even close. The worst was the people they send to your home to do the install. From blaring head-banging music to leaving the work area to walk through your home (apparently "looking for a bathroom" gives one carte blanche to wander through someone else's home), the install was a nightmare. Look elsewhere unless you can put up with 20-somethings singing along to bad rock and roll for three days.

From the owner: This company was founded by Jack Runnels in 1988. He had been installing in East Texas since the…read moremid 70'Äôs and became well known for his quality of workmanship and outstanding customer satisfaction. With a dream of providing this level of installation, but with products built to last, Runnels Carpet and Tile is now well known in all of East Texas for their quality, knowledge, and installation. As a family-owned and operated company, we aim to keep his legacy. We specialize in floor covering, tile showers and tub surrounds, and backsplashes in both residential and commercial settings. Come see us today!

We have used Floor Medic for several years to "spring clean" our patio tile, outdoor furniture…read morecushions and pool pavers. The Floor Medic team is always punctual, courteous, and genuinely pleasant to work with! They take great care when moving furniture, and their work is detailed and meticulous. Thank you Floor Medic!

Mister Aaron Wilbur was sent to my apartment, in Longview, TX, to clean the carpets, this morning,…read moreand he did an absolutely amazing job. He was professional and friendly, took the time he needed to do the work, not rushing, not lingering. My apartment smells amazing, the pet stains accumulated over time are gone, and I am just thoroughly grateful. Thank you, Mister Aaron.

I hired Emilio Flooring after seeing positive online reviews and after their estimator represented…read morethat the floor could be restored back "just like it was before." Before I paid the deposit and before work started, we signed an agreement/SOW that required them to replace warped hardwood planks on the first floor, inspect all first-floor flooring surfaces for warped/damaged/nonconforming planks requiring replacement, prepare the entire first-floor surface, stain new hardwood planks, and repolish the entire first floor to professional standards. The estimate also included a 192 quantity line item for unfinished hardwood material. Based on that, I understood this would address the affected first-floor planks and restore the floor to a uniform professional finish, not leave a small unfinished patch. That is not what happened. The replacement boards were left visibly lighter and unfinished/unblended, with significant gaps between replaced planks and the existing floor. The work was not completed or accepted under the signed agreement. I would not recommend hiring Emilio Flooring. The original completion deadline was May 14, 2026, and after more than seven weeks we still have not been able to reach a resolution. They have stopped responding with any clear written commitment. In my view, the combination of unresolved workmanship issues, the missed completion deadline, stopped communication, and lack of a clear written resolution makes them too risky to recommend.

My dishwasher unknowingly leaked under my tile for a YEAR because Emilio refused to tile under…read morewhere the dishwasher goes. They tried to say "we never move dishwashers to tile under them." The dishwasher wasn't there when they did the floors and they know that. I asked the guy what's supposed to happen if the dishwasher leaks if there is no tile under it and he replied, "It's not supposed to leak." By the way, they said they have no record of being at my house OR my sister's house they did around the same time so I guess the guy Jose just took the $7,000 and kept it for himself. I called another company to come fix this mess because Emilio came by and said they're not going to warranty anything (even though this is all their fault) and I would rather use anyone other than them at this point and they don't deserve another dime.