horrible.. food was not edible they are so short staffed that patients were left in depends for…read morehalf hour to 45 minute.. every time button was pushed for help it took long time.. when being discharged I was not given my meds.. all the supplies I needed to go home with were not given to me as they claimed.. I feel so sorry for residents stuck there.. there were a few people aids that are probably the only reason they are still open they are so over worked..

Nursing homes are never good enough to care for our loved ones; we choose them because we are…read moreunable to provide this important care ourselves. Unfortunately, with so many elderly or sick needing care, our facilities are overloaded and because of financial stress, these homes are understaffed and the workers are unable to provide extensive individualized attention to the patients; they take care of the regular daily needs of that many people in as timely manner as they can, but it's not always consistent. St. Regis runs into these same problems, but given the number of elderly the aides are attempting to care for, most were focused, attentive to basic needs, and without question were very fond of their patients. My mother was a patient there for about six months before she passed away. I visited almost daily to make sure everything was in order, and the staff knew me by name and always spoke with me, though I wasn't always notified of changes in Mom's care. She did experience some wait times when she needed help to the bathroom (though in fairness to the workers, the call bells seem to be ringing almost constantly there because of the number of residents on the floor). On the positive side, my mother never had problems with bedsores, the aides pushed her to keep doing things for herself, they washed her regularly, and her clothes were changed morning and night. I did have some problems with losing some of her clothes in their laundry, though her other personal items never disappeared because of theft. My complaints were mostly with meals (again, though, they had a lot of people to feed). Although my mother ate very little, I found a few of the meals to be pretty sketchy (cottage cheese and canned fruit salad on one of the coldest days of the year, or all fried food for a meal). On the other hand, they did an outstanding job with Thanksgiving and Christmas meals; these were full celebrations for friends and family as well. In addition to this, I ran into some problems with Mom getting up on her own and trying to walk, which resulted in her falling and breaking a bone on one occasion, and hitting her head on another. More consistent attention to the patients might have prevented this; the ringing bed monitor alarms aren't always attended to in a very timely manner. This in part, again, was a function of lack of staff but also of the long hallways (I believe the facility was a former motel), meaning it took extra time to respond to calls. The facility itself is bright and clean, and the atrium is a pleasant room where staff members arrange for music programs, exercise, and bingo on a regular basis. I noticed no odor in the facility, which I have found in other, lesser homes. In addition, visitors are allowed to bring pets to visit, so I was able to bring my dog in to see her on a regular basis, and this cheered up many other people who saw her. Given that North Country has few nursing home options within reasonable driving distances, I think St. Regis did as good a job as can be expected with the resources available, and I do miss some of the staff members there, with whom I talked on a regular basis and who were very fond of my mother.

Unlike the person that just posted her note....... Valehaven is nothing like what she said....Yes…read moreit has ALL new staff. and is now a very nice home. I would recomend it for anyone even my own mother and father.

From the owner: Valehaven Hfa-Malone is an assisted living facility located in Malone, NY 12953. Assisted living…read morefacilities provide care to people who require assistance with activities of daily living. This care setting provides an intermediate level of care for residents who cannot safely live independently, but do not yet need around-the-clock skilled nursing services like those provided in a nursing home.

I would recommend Stillwater Creek Retirement Community as a great acomodation for seniors in Bells…read moreCorners. My mother-in-law was there for about 10 years after having heart surgery which left her with disabilities that left her unable to live on her own - this was at the age of 80. She was there for about 10 years, during which time she was quite content with the care and the food provided. When her medical situation worsened, she went from independent, to assisted living care. Until her passing, we were glad that she was in a 'community' where care was increased as needed. Presently, my husband, who suffered a stroke, is in the same place, and again, I am glad that he is in a place where he is well cared for, and the staff are very attentive to his needs.

From the owner: Stillwater Creek Retirement Community was designed to offer you the utmost flexibility in choosing…read moreyour retirement lifestyle. The 200-unit complex provides a variety of living options for seniors with two distinct residences linked by common dining and recreational facilities. Stillwater Creek led the way with the community concept. Much imitated but never equaled.

What a great experience I had. I needed help (last minute) to get my Mom into assisted living and…read morecalled Champlain Valley Senior Community. Eli from the office called me right back and I explained what I needed and asked for help. He was right on it and got back to me within a couple of hours and had a room for my Mom within 2 days. I was not sure what I was going to need and he told me not to worry that someone would call me to let me know and go over everything. I got a call from Jen MacDougal who told me she would walk me through the process and she sure did! We met with her the next day and went over everything. She clearly let us know what we should expect from showing us the room, the building and most important all the people who were working. She made it clear to ask ANY questions we had and she answered all of them. She is so professional and down to earth. I also got to meet Alyssa Frazier who works with Jen and make great team mates. They helped us with all our requests. We meet with Jen for several hours including going over all the medicine, Moms doctors and all her appointments. They do EVERYTHING so you do NOTHING but take care of your loved one. I don't know how to thank them enough. When they say that it starts from the top of the organization and works down, they are 100% right. The staff there is nothing short of AWESOME! Now that Mom has been there for a while, we still feel the same way and just LOVE the place. They have so many activities going on and make sure they offer things were everyone can be included. If you are thinking about having a loved one needing a place to stay don't think again, sign them up and know you are doing the right thing and you do not need to worry about a thing. Working with Jen, her communication is perfect and always get right back to you. I can't thank them enough!

The options for Senior living in the Adirondacks are limited. Having toured this place in…read moreconsideration for my parents who are reaching mid-70's - I am both impressed and comforted to know that without leaving the park quality care is attainable. The building is an old red brick school house converted into a warm, upbeat, well appointed home. They can scale up based on needs and or simply serve as an assisted living for those that are still getting around. This set up works well for my parents who are operating at different levels but definitely don't want to separate. During our tour we pulled over a few guests to capture opinions and all lined up to rank the this house as our top choice for my folks.

Be smart and be aware signing rental contracts with this company. They adhere to the LTB rules to…read morethe letter, with no flexibility or compassion. They are a private, for profit company, and that drives everything. Example: your loved one passes, you will be charged the rental fee for their room for another 30 days, as per LTB rules. No flexibility, no negotiation. Shop around.

I lived with my partner in separate rooms.me for 6 years @this dump,him, for before he passed away…read morein three years ,with very little help from the psw s or the nurse for pain I gave him one of my pain pills one day which really gave him some relief,i was told my the head nurse,if i gave any more pain pills ,she would call the police,on me .hind sight i should have let the police come because he was a lot pain.when he was so bad with pain with cancer ,i took him out and place him,in st joseph villa,were he receive the proper meds for pains until his death. PS a GREAT place !! must sa !!!another example was a friend of mine,died one day from cancer,i was told by a friend who was sitting with me ,that her nephew had told her,i told two of my friends in the dining room of her death.An hour later i was in my room ,when two psw ,who did not knock can barging in and told in a very crual way,it was not up to me to tell the whole F***cing place of her death ,i told them in a very strong voice to get the F**K out of room now !!,or I was going to call the police for trespassing, harassment ,+++ I moved out when they raised my rent over the amount i could afford This room I had was just a room with a bath and lovey view of the river,I found a better place for a lot lower price with a fireplace ,a kitchen and walk in shower,with food home made ,unlike the food out of a box or can at riverdale,if you asked for more they would scold you for asking.Please do not put your loved one with a place full of miserable staff and residence missing most of them missing there marbles.They only want your money