Great service, reliable, went above and beyond not only replacing my septic system but pulling many…read moretree stumps and put down quality loom and seed making my yard much larger and more enjoyable. Highly recommend!!

They showed up unannounced one morning to finish the grass as they installed the septic in early…read morewinter. They removed a rib from the septic cover dropping it down so it was flush with the ground, spread some seed and left. Thankfully we were here to water that night because it was sunny and HOT in the middle of last summer. We watered the rocky packed dirt twice daily (morning and night) for 3 weeks in hopes it would work out. I realized later after looking at the paperwork that the height on the cover was left because loam was supposed to be added before they seeded!!! They skipped this prior to seeding so my lawn is HORRIFIC. We watered and watered and then we seeded ourselves a second time to try to get more grass but it's too hard packed and the grass can't grow/hold in the dirt. I've asked them to come back (and was promised they would) to fill an area where a small pond shows up every time it rains in our front yard where they drove machinery to access the septic but didn't grade it flat when they left. I can't get them to come back for the pond they created so I'm not hopeful on the loam and re-seed. Do not recommend. :-(

We had an issue with our kitchen sink. They called us back in a timely manner and got out to us…read morewithin about an hour after contacting ( it was a Saturday). He was friendly and quick. I would definitely recommend.

I had to acknowledge the help that Charles Ferguson extended to my wife and I while shopping in…read moreHome Depot. We were looking for replacement parts for a bathroom toilet in our house when we ran into Charles. He stopped what he was doing, asked what we were looking for, and took over the search and found the parts we actually needed. He not only found the parts but explained the repair process in detail making the installation process easy. Thank you Charles for taking the time to help two senior citizens making the repair a lot less stressful and a lot quicker.

Use this company if you want sub par service, excuses, and resulting work that could damage your…read moreleaching field. Worker showed up in 2024 without tools to remove cover properly. Was actually going to use a shovel to pry open a cover that required a drill bit. Fast forward to 2026 and found that the septic technician never locked the zabel filter in place. Two years without a filter. Take your chances with them if you want. I will never return as a customer.

It was time for our two year pump out service for our septic system. Our first miserable HOT day on…read moreCape Cod and it was easy to follow our pumpout technician as he made he way thru his daily worksites. Rob, our technician knocked on the door, introduced himself and we walked the property back to the location of our septic system. Why builders always place these systems way out back is beyond me. However, Rob jumped on the job, running hoses, and I mean a LOT of hose back to the tank and started the task. Did I mention it was a hot miserable day? Rob finished quickly and cleaned up PERFECTLY! Bay State Sewage is lucky to have a technician of Rob's ability and personality. A good man! One impressive comment I must make, Rob is the first pumpout driver to come onto the property and leave without burying those big dual wheels carrying a lot of weight into the soft spring grass. Not a trace. Rob is a guy who cares about what he does. Kudos! Additionally I need to give a shout out to the office personnel, specifically Caitlin, who had a negative response from our Credit Card. NOT HER FAULT, I forgot to give them a new replacement card number. At the end of a very busy day. Caitlin was patient and understanding in senior citizen memory issues. Great people work at Bay State. Also outstanding pricing. I highly recommend Bay State for all your septic needs.

Stubborn kitchen and bathtub drains and organic methods weren't doing the trick. Drain Remedy Inc…read more was recommended to us; we called them late in the afternoon and they were at our home at 8:30 the next morning. The drain tech, Paul, kept us informed through the process, was professional, polite and did an excellent job. It was a bad club but he persisted and was successful. Drains are working like a charm now. Thank you so much!!!

If I could give Drain Remedy a 10 star rating, I would, I called them around 3.30 pm and I…read moreexplained my problem and they were at my home by 4:30, Peter was my technician and he was OUTSTANDING! Prices were very reasonable! and the work was awesome! I highly recommend DRAIN REMEDY!

Our septic pump stopped working and our alarm went off. I immediately called avery because they had…read morebeen doing our regular pumping. That was the beginning of our nightmare experience. It was Thursday morning around 8. Steve avery showed up at around 1 pm and acknowledged that the pump should be replaced. He had the chamber pumped on Friday and said he would get a new pump. We had to refrain from using excessive water. He just left us hanging. I called Friday evening and he said he had the pump but wouldn't work on it til Monday. Monday came and went and he ignored our calls. Also Tuesday ignored our calls. Tuesday night promised Wednesday morning. Nothing. Finally came by Thursday without speaking to anyone, left in 30 minutes . No communication until Monday when we got a bill. Still no communication but assume work is done. Called and asked for information on warranty. Still nothing. It's been 10 days​

Professional, efficient, and honest guys! He arrived on time, cleaned up after himself and…read moreexplained how our septic system works. We will definitely use them again in the future.

I called in the afternoon, and John was here the next morning. The Main Drain in the rear section…read moreof the house was plugged, affecting a bath plus additional sink in my Tenant's business. John PATIENTLY removed a huge amount of yucky, stinky, "wipes" from over 25" of sewerage pipe, across several sections. He was amiable and professional, taking care of business in a methodical and knowledgeable way. This is a Family and Veteran owned business! I will definitely use Best Drain again, and refer them to friends and Family . ;-)

Finally, found a company that backs up their workmanship!…read more Thanks for coming right out to fix the issue!

Very responsive. Every time I have contacted him, he has responded immediately. When I moved in to…read moremy house, he came out and explained the whole system to me. When I had a few questions, he called back with full explanations and service as needed. Excellent.

Called to fix a hot water heater, plumber arrived and it was apparent he did not know how to remedy…read morethe issue. Water heater did turn back on briefly and crashed again. Called the company back and no one responded for 5 days, however still insisted payment for the job. We called another company to repair it properly and it has been working great ever since.

Hands down best plumbers in town fast attentive play attention to detail and very polite…read moreprofessional and courteous