I'll start by saying I specifically visited this shop because I prefer to support small businesses over large chains; however, I was ultimately disappointed with my experience at Her UnderThings. Jackie was super helpful at the beginning, but the options were pretty limited and she didn't carry the style of bras I prefer. Still, I talked myself into purchasing 3 because I REALLY needed bras that fit, had driven 45 minutes to get there, and don't get out by myself often with 2 little ones at home. As I was driving away from the shop I immediately had buyers remorse. I had spent over $200 on 3 bras that were not my preferred style and I couldn't justify it. I doubled back to return the purchases, and was surprised to find that refunds are not offered (even though I had only left the shop about 20 minutes prior... seriously. Bras unworn, in bag, tags on). The impulse purchase was my fault and store policy is store policy (it was not mentioned but is posted), so I reluctantly accepted credit to a very specialized store that has minimal inventory in each size. I had initially earned a $20 discount toward my next purchase for spending $200, but when I returned the bras (for no money back) I was told the purchase was no longer eligible for any rewards. It didn't even click until later that she retracted the rewards that I "earned" even though the amount I spent didn't change? I'm not hung up on that small credit, but the situation was bizarre. I'm super easy going and I left with a really bad taste in my mouth. I will be gifting the store credit to someone who needs it and won't be back. I felt like once she had the sale, that was it. It didn't matter at all whether the customer was satisfied and that is a huge turnoff.
Sidenote: I hadn't purchased new bras for myself in years, was out quite a bit of $$ and still didn't have what I needed, so I drove to the mall and grabbed 4 AWESOME bras from a Victoria's Secret sale for $100. I can't believe I'm saying this, but just go there... and if you change your mind (as women often do, especially when it comes to something fitting our bodies) you can just get a refund and get on with your day. read more
