Absolutely the worst place I've ever been to…read more
To start, this is my second time attempting to be seen here, and both times I dealt with some of the meanest girls I've met since middle school. Both times, they refused to see me.
The first time, I was having crazy pain and discomfort, and this was the only place where I could get an appointment the next day. Everywhere else didn't have anything available for weeks. I made my appointment, got a phone call to set everything up, gave them my insurance and personal information, and then--30 minutes before my appointment--they canceled it. Since when is it normal for a healthcare clinic to cancel someone's appointment 30 minutes beforehand, as if their health doesn't matter?
The second time, I booked my appointment and submitted all the necessary information. Then, 20 minutes before my appointment, while I was sitting outside the office, I got another phone call where the girl went over all of my information again--for the third time. I asked if I needed my physical ID or insurance card because my bag had been stolen and I only had pictures on my phone. She told me that was perfectly fine and that I was good to go.
When I walked in, the front desk employee took forever to even acknowledge me. Once she did, she was already extremely rude. This is a healthcare clinic. People come here scared, nervous, anxious, and worried because it involves their health. I would expect the people working with patients to be empathetic, caring, or at least polite. Instead, she was one of the meanest people I've ever met.
She asked for my ID and insurance card, and I explained the phone call I had literally just had, that I had already given my information multiple times, and that I had photos of everything on my phone. I pulled up the photos while waiting for her to finish on her computer. Instead, she told me to "go away and sit down until you figure it out."
I sat down, honestly in shock. I had an appointment, they already had my information, and yet I still wasn't going to receive healthcare.
When I went back to the window, she ignored me, kept the window closed, and went back to her computer. I stood there for about 10 minutes. By then, it was already past my appointment time, even though I had arrived early.
Another employee noticed I wasn't being helped and came over. I explained everything again, including that I had just spoken with someone from their office who had collected all my information and told me I was good to go. I also explained that my belongings had been stolen, but every other medical office I've been to has been able to look up my insurance using my information, especially since I also had photos of everything.
They still told me they couldn't see me.
I asked, "So I can't get any healthcare even though you guys have all of my information? It's really messed up because this is my health, and I can't get scheduled anywhere else for another two weeks."
Her response was, "Well, what are you even here for?" As if my answer would change anything.
I started tearing up because I didn't want to discuss my health issues in front of a lobby full of strangers. She noticed I was about to cry and did let me come into the back to talk privately, and I genuinely appreciate that because crying in front of people is one of the most embarrassing things ever.
Even then, I showed her everything on my phone, including that their office had called me, collected all of my information, and told me I was okay to come in. Her only response was, "I wasn't the one on the phone."
I never said she was. It shouldn't matter who I spoke with. Their office called me, collected my information, and told me I was good to go.
I ended up leaving bawling my eyes out without receiving any healthcare.
This is now the second time they have refused to see me.
This is a women's healthcare clinic. I would think the women working here would understand how important women's health is. They chose a profession centered around helping people, yet they acted like they hated helping people. They weren't even kind. They refused to provide healthcare even though they had all of my information and offered no guidance on how I could get the care I needed elsewhere.
I am shocked, disappointed, and genuinely hurt that this is how people can be treated. No one should be denied healthcare when the office already has the information they asked for.
It genuinely feels wrong that other women are okay with letting another woman suffer. You work in healthcare, yet when a young woman comes to you needing medical care, you don't want to help?
It makes absolutely no sense.
