When I originally purchased my hair in 2019 I was very excited to try it out as I had heard good reviews from the company and a few bad ones but overall there seem to be no issues. I ordered their premium wave hair and eventually had the bundles made into a wig and the wig was nice but I definitely noticed tangling in the nape area. Although the hair is touted as being virgin raw hair it's impossible for it to be virgin raw hair and to tangled that bad, that is a sign that it's different hair from different donors and the hair is tangling because it's going in different directions. After wearing the wig 3 times I decided I didn't want to wear dark hair and started wearing other wigs. I recently remembered I had this wig in a bag in my closet and decided to use it. Since I also purchased a frontal from them in the same texture at the same time I purchased the bundles but never used it, I decided now would be a good time to try it out. My problems came in when I decided to add color to the wig. The frontal lifted beautifully but unfortunately I had to stop lifting it because the bundles would no longer lift past a light brown, semi copper color. Raw virgin hair it would not react this way. I also noticed even after using professional color and conditioning products that the bundles did not feel the same quality and tangled even worse. The frontal was very clearly a better quality than the bundles even though they were both sold under the same name and texture. I tried to contact her imports and spoke with a woman name Queen I believe who stated she would get in contact with the distributor while placing me on hold. When she came back she said she would give me a call within the next two hours since there was a time difference and she never called me back. When I tried to reach back out to them I got no response. I'm sure they know who I am since she took down my name and phone number. The customer service has been horrible and I'm sure the company knows the hair they're selling does not live up to it's name. It would be nice to get some sort of resolution from them. I would take a replacement of the bundles if they couldn't offer a refund since the hair definitely has not lived up to the standards they claim. read more

They will only send a confirmation email after they take your money. They will not send the hair or respond to calls or email.

There is a hat shortage so I had no choice but to buy from this company & I'm so upset about my experienceX NEVER AGAIN. I bought the "higher quality" hair that is supposed to last you a couple years & this is not even lasting me a month. If I turn my head to fast this crap hair starts to tangle. Stay clear of this scaming place. Paid almost $700 dollars for hair that is comparable to Remi pack hair. It is so tangled & dry & shedding after only TWO washes. So now I'm cutting It out & I lost the $700 for the hair & the cost of the install. Just a mess! Also reporting them to the BBB. People need to be aware read more

Came in here with the hair emergency hoping that they could provide me a higher caliber of options than I could find at the beauty supply store Unfortunately, that was not the case. This place is more like a beauty boutique. Instead of grab & go, customers have to have a consultation with one of the sales associates to get with it is they need. It's not a quick process or something that you can do without a neither of which worked for me giving my time crunch. Unfortunately, there was only one sales associateworking while I was there and I had to wait until she finished to ask my questions... Only to find out that they couldn't give me what I need it Nothing is on display, but all of the inventory is stashed away in the back or in the various offices within the suite,so you can't even look through the inventory while you're waiting There are bundles and closures available for purchase, but no pre-assembled units. So unfortunately, they were not able to provide what I needed. read more

DO NOT GET THIS HAIR!!! I bought 3 bundles online for over $400 and the hair matted, SHEDDED, TANGLED... up after 2 weeks... after the sale girl promised me that it would not matt up or shed... LIES!!! ... they told me to deep CONDITION & & comb it.... ugh!!! I was using her import for 4 years consistently... while customer service sucks, the hair was always alright... especially since they NEVER have a dark black... but whatever... since I never had a real bad experience I decided to order 3 bundles and worse decision... I would spend an hour combing it, just for it to matt up and shed at work... & my carpet has hair all over it... So basically I wasted $400+the $200 to install cause I had to cut the hair out since it was such crap! DO NOT GET THIS HAIR!! read more

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Very piss off don't order hair from here ! Order hair from here and one of the bundles was bad . My hairdresser collided it started to shed . When I receive it in the mail I could tell it was a different texture from the other two ! read more

I went on a Saturday to buy hair at the geeenbelt location at 1:00pm. They supposedly open at 10am. No one was there, and no one answers the phone. I waisted my time and I felt inconvenienced. read more

Love Love the Mongolian Tight Curl!! My favorite! I've been buying this hair for years, it lasts forever! I only buy this hair!

I ordered a frontal and received a closure that was worth about half the price I paid and I can't get in contact with anyone. will never do business again read more

I would not recommend, I have had nothing but issues from beginning to end with no resolution. First the discount codes were not working then customer service stop responding or they responded with form answers nd the icing on the cake was when I got two totally different hair textures when I ordered tight curl and the length is not true length I got a 18 inch closure and 20 inch bundles the hair quality is pretty poor short hair pieces all over it tangles when you put your fingers they the hair and split ends read more

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So I've been wearing this hair for some years. The higher caliber hair is really good. The studio bundles require work. Thats the truth. The body wave is better worn as straight hair with body because the waves fall, so if you want straight hair, purchase the body wave. It needs moisture to remain nice so prepare with a good leave in. Mostly though I wear the tight curl- like all the time. Again, it's super dry. I'm preparing for a new install tonight, so I just saturated in garnier coconut conditioner & curly hair leave in, then washed with cold. Every night before bed I wet it and put more conditioner, then do a high bun & my bonnet. It looks good but it's NOT for people who just want an easy wake up and go weave. I'm willing to work to save money on bundles but if you can afford / want to buy higher caliber, then do that, but the studio bundles are fine for me. read more

I only wrote this review because there are so many negatives ones, and I wanted to share my feedback. EVERY time I go in the store the reps are nothing but nice to me. Never rude, they were patient with me because I asked a lot of questions LOL. Just today I called and MARIYAH was super helpful. Super polite "Yes ma'am, no problem how can I help you?" etc. I had questions re: ordering online vs. coming in store she was able to give me the information and did that with a smile and sweet personality. She was fun to speak with. As far as the HAIR quality I have never had a problem. I had 4 installs with my hair Malaysian Straight and honestly I can still use it. I only have one tiny complaint I wish you could get the same deals online as in store other than that I'm good with them. read more

Horrible.... how are you a hair provider with no hair! Went in for 2 14in bundles none in stock ! Horrible customer service and owner ship. Asked the representative "well does the representative next door have 14in". She shrugs her shoulders like she 4 yrs old an hasn't developed English yet. Smh I immediately walk out her office because I see she's not about business.as soon as I walk out she yells to the next rep. An asks about the 14s. The rep. Yells back "girl no" smh This place is a jokey joke. read more

Sales associate Mariyah J. Was amazing in every with assisting me with my hair selection. She was very knowledge of companies products and what would best suit my needs based on my inquiries of what i wanted. Thank you so much! read more

Service is great here but babyyyyyy stay away from the studio bundles. The studio hair must be meant for a quick weave style because I bought it and I've had it in for 3weeks and it's turned on me. Your premium bundles are but the studio bundles really let me down. Avoid those ladies. read more

Please for the sake of sanity DO NOT purchase from this establishment of Funk! I have purchased $600 worth of hair...less than 2 weeks ago.. After 7 hair washings later this hair STILL STINKS to the HIGHEST OF HELL! The Customer Service reeks and so does "this" hair... I may add the Greenbelt location employees were sympathetic... But management has a major problem. Like a previous Yelp post, I asked for assistance 3 times via IG and I got DELETED. GUESS WHAT HER IMPORTS? YA CANT DELETE THIS!!! They have not accepted responsibility or offered anything to help resolve this delimma. If you'd paid $600 bucks for a product you expect it to be functional and not smell like OVERACTIVE ASS! I have used EVERYTHING to try to get the smell out.. Baking Soda, countless an assortment of shampoos and conditioners, NATURES MIRACLE , NATURES MIRACLE CARPET ODOR AND STAIN CLEANER(used to mask the scent and clean URINE and Feces odor if you didn't know) and YET the funk is still PRESENT. Even my hair stylist is stumped.. It was her idea to use the baking soda. Here is the picture of the products I've used in this product hope it loads up... I'm so LIVID!! Please stay away from this place! read more

Her Imports - Cosmetics & Beauty Supply Near Me - Greenbelt, Maryland

This place is pretty great. My hair stylist told me about them last week and I went to get hair the same day. They have Peruvian and Brazilian hair and their prices are insanely good. The hair doesn't tangle or anything...it is ridiculously good hair for the price. The only downside is the fact that the bundles are pretty small. I had to buy three to get a full weave. Also, they tend to run out of hair in certain lengths sometimes so I recommend calling ahead of time to make sure they have what you want before you go. Cash only, as well. Try to go at a random time and not right after work or on weekends because apparently lots of people know about this spot and it can get packed. And if it gets packed, you're going to have to sit down and wait for a while, especially if a chatty first time weave wearer gets in and sits down with the sales person before you and starts yapping away asking questions and all. read more

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The hair is absolute trash make sure you feel the quality of the hair before you buy if you still decide to purchase after reading reviews. And be prepared for terrible customer service, from a nonchalant impatient sales rep. Cute place but that's the only good thing I have to say about them. My 20 inch bundle is shorter than my 18 inch (see -"attached photo) and the quality of the hair is trash trash trash what a waste of money. Washed the hair and still disappointed. Now I realize I have two 1b bundles and one color 2(brown) read more

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The first time I've ever been not satisfied with herimports!! I wonder if the sold me the discount hair by mistake?! The picture on the left was just installed last night the right is from July with 18 month old hair. Both are suppose to be Mongolian curl but you can see the curl patterns are completely different!! One tight and kinky the other loose. And the bottom picture is what shredded this morning when I wet the hair!! With this amount of shred there is no way the hair will last one to two years as stated on your website. I'm totally disappointed. What can you do herimport to make this right??!! Sincerely, Want her loose Mongolian curl back! Martina When I called they didn't provide a reasonable response. About the texture difference they said the hair in the left is def Mongolian and on the right Brazilian deep curl or some other curl pattern...either somebody lied to me before or they are lying now. As for me getting discount hair by mistake the woman I talked to today said they didn't have disc hair in the pattern; last night they told me they did so again either somebody lied to me now or somebody lied to me yesterday. Just got a text Paul said 20% discount on next purchase. Not pleased at all!! read more

Her Imports - Cosmetics & Beauty Supply Near Me - Greenbelt, Maryland

I will never order from them AGAIN. I ordered a 16,18,20 for $310, Brazilian Wave. As soon as I order I get an email saying my address doesn't match. The same address I've been using the past 3 times. Asking me to send a picture of my ID, the last 4 digits of my credit card and a sign affidavit that I authorized the purchase. This has NEVER happened to me with them before. They obviously are getting that much FRAUD that all of a sudden they start askin for things like this. Because it was last minute, I was pissed and had a flight in a couple of days I did it and best believe I changed my credit card# afterwards. I received NO confirmation from them on receiving my documentation or the hair being shipped. So I called the raggedy customer service line 4 times and I get a voicemail. Called the next day 5.14.16 and got some girl who was being smart talking about she will call me back. Never did. Called back an Hr later and got a nice guy who sent me an email confirmation and shipped my hair out. Come to find out, they shipped it USPS which the Never do. Very inconvenient. They use to do Fed Ex. Opening the packs of hair, they were damp like they did a quick wash n dry and threw them in the packs. Two places you should never buy your hair from, INDIANHAIR.NET and HERIMPORTS.com read more

Her Imports - Brazilian Deep Wave. 16,18,20. I straightened it :-) - Cosmetics & Beauty Supply Near Me - Greenbelt, Maryland

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Payed for two 22 inch studio bundles received 16 in! Customer service was quick to respond and only solution was to return hair and they can refund me or exchange. I wasn't going through that again due to time and not knowing just how long the process would take. Even after co-washing to looses up the curls I even hung the hair to air dry hoping the curls would relax more. NOPE! the hair barely stretched to 16 inches even after talking a strand of locks and taking a comb to it. At 18 in a few strands of hair came to 18 but nothing near 22 in which I paid for. read more

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They are definitely scamming people out of their money. 347$ for one bundle of hair is ridiculous. 30$ price increase from a 24-26 inch is even more ridiculous. They spike their prices up just to do 60% off in order to price the bundles at the original price anyway. A bundle of 3 read more

I had a great experience. I came in about an hour before closing on a Sunday, and Whitney gave me all the time I needed to ask questions, see products, and provided pricing on a variety of packages to see which one best worked with my budget. I never felt rushed. The site is beautiful and welcoming, the reps were very cordial, (I worked with Whitney), and the prices offered something for everyone. The owner was also easily available via phone to address concerns, which I really appreciated. I ended up selecting the premium Brazilian straight bundle. One week later I do have shedding, but it's minimal and equivalent to the amount seen with our normal hair. It is silky, blends well with my straightened natural hair, holds curls well, and does not tangle. I will keep monitoring and update if any of this drastically changes. They even referred me to their affiliated hair stylists upstairs whom did a great job on my sew-in. It was a one-stop-shop for me! All-in-all my experience was positive. read more

Ladies do not bye there discount bundles Im so upset. I wish I would of stuck with Allie express. This is some bull. Take my word. This hair is not great hair. Don't fall for this picture. read more

Her Imports - Cosmetics & Beauty Supply Near Me - Greenbelt, Maryland

I am a returning customer of this brand I'm deeply disappointed in the hair I received this time. I had to figure out how to get the smell out of the hair. I washed it several times to no avail. I had it installed for my sister's wedding and the quality of the hair has DEFINITELY changed to a lower quality vendor. The wafts clearly is not what's advertised and the hair continuously is falling out. It is the worst hair I have ever purchased not only as a repeat customer but from any vendor. read more

I desperately needed hair for the pandemic, so I was referred to this place. The lady was very polite and patient with me, however my frontal closure was a completely different color from my bundles. Which is something that should have been disclosed before purchasing (as coloring hair cost more money at the salon) on top of the fact I want to buy the hair without having to do anything to it. I'm also not a big fan of the hair quality in itself. My hair bags also had a strong odor of Marijuana smoke, which sucked. I would not recommend. I gave it a two stars, only based on the fact the customer service was good. read more

I purchased a lace Brazilian body wave closure and the hair looks like Barbie hair. It cost me 146.28. I've been a loyal customer for sometime and I will no longer purchase any hair products from them. They are still open. Herim read more

Her Imports - Cosmetics & Beauty Supply Near Me - Greenbelt, Maryland

Luv the quality of the hair. I've always purchased the best quality premium hair from her imports, good thing they have locations all over the contry. This studio is so clean and bougie and customer service is very helpful and quick. Will definitely recommend read more

Been here before but had an amazing time with Cheyenne. Wasn't expecting to get anything but definitely walked out the door excited and with exactly what I needed. She was awesome! read more

I live in Chicago and typically go to their Roosevelt office location to pick up hair. This is not a post about the quality of the hair, it is solely their customer service that is an issue. 1. The location is in an office building for security. Strange but understandable. There are hours on the website but no instructions on how to reach the staff or how to locate them. The front entrance receptionist leaves at five but HerImports is open until 7 PM. If there is no one in the lobby you have to wait and call until someone comes to grab you. This can range anywhere from 10-30mins depending on whether the salesperson is on break or seeing another customer. 2. If you call in advance to check on the type of hair you want to purchase, they always confirm that they have it even if they don't. I am very particular about the color and length of the hair I purchase so I always call to confirm. To my dismay, they didn't have it in all of the lengths but still wanted me to pay full price for a part of a bundle deal. 3. Instead of purchasing in store, I decide to buy online since there is an option to select the color preference. When I confirmed my order, I received an email saying that I had to send in my ID, Credit card number, with a photo of my credit card and a signed authorization form in order to get a confirmation. This should not be a request! In this day and age identity theft is a major issue and I'm not going to put myself at risk for hair when I can clearly see that the staff is lacking in the customer service department. Also, they have locations internationally so there is no telling who will have access to your private information. This is supposed to be a premium service and they should invest in secure online transaction software so that they don't inconvenience their loyal customers. When I called to get information on shipping, they said that they would need the auth. form before they could ship out even though my information was accurate and that they would not waive the rush shipping fee. I hope that HerImports understands that customer service reputational loyalty is more valuable than having a popular brand name. The market is flooded with many premium hair suppliers and the way you treat your customers will make the difference between the sale. I CANCELLED MY ORDER AND STILL HAVE NOT RECEIVED A CONFIRMATION read more

I ordered online from this store for the first time in July and got scammed. The shipping was fast, but I never received my wig, the wig glue or the lash glue that I ordered. When I opened my package there was a pair of too small leggings. No packing slips, no note, nothing. When I attempted to contact customer service I got canned responses stating they couldn't help and didn't offer any other option. This was an almost $500 order that I never received. Either the employees at the warehouse or the company itself knows they are commiting package fraud. I have filed complaints with Fedex, the Better Business Bureau and my state Attorney General. read more

I purchased 2 packs of 30" hair bundles for $400 from her imports and received the hair in poor quality. The hair felt like plastic hair and the texture was not the correct texture of my natural hair. I had to ask several times if I could return the hair for a full refund. Instead they sent me $385 gift card, which is not the full amount I paid for the hair. Again after asking to make an exception for a one time return for full refund, they just sent me the terms and condition and said gift card if the only option. I do not want to buy from a company with poor quality hair with a gift card either. Maybe they know they cannot get a repeat customer so they force you to buy hair with a gift card instead of giving a refund. I will not buy from her imports again. I do not recommend them especially if your not satisfied and you prefer your money back. They will not give refunds. read more

Worst customer service EVER!!!! I went to the Greenbelt location which is hard to find cause it's not a regular store front. So I decided to check them out cause a friend told me that they were having a sale. I never had a sew-in before so I thought that they would be helpful with picking out the right type of hair. First the young lady that was there to help me sat on her cell phone the whole time. I was trying to ask the difference between the studio and regular hair and her response was "I don't know cause I only wear the expensive hair I don't wear the cheap hair". Now I might add that the current hair she had in looked very cheap to me and I was trying to understand how the hair she had was "premium". When I asking abt the sale she told me I don't know abt a sale you will have to pay the price that we have here. I said fine, what do you have here and she showed me the "premium" hair which didn't feel all that great to me. Like I said I never had a weave but had many girlfriends who get them done and the hair they have never felt like this. When I finally decided on a type of hair, body wave they didn't have the length I wanted. Instead she told me I need to buy the 20 and 22 inch. I asked if they could order what I wanted and was told I need to do that myself cause they don't do that. After that she got on her cell phone and had full conversation. To be real I don't know if that was a sign not to buy from here. Cause her hair looked like trash the customer service in there has to be worse than anything I've experienced. If anyone knows a good place let me know cause this place is trash. read more

Came in today for the first time. The area was really clean, customer service was really fast, and Shamika answered all of my questions. I love this place! Thanks so much, as I never really buy hair and didn't know what to do! I truly appreciate you guys! read more

I have purchased from Her Imports for the past several years. Because they had quality hair the last two orders I received were tangled and started to shed after three weeks. I am very disappointed. I have to find a new supplier. read more

Worst hair I ever purchased. The unit I bought was $700+. Since the first install it has been shedding, breaking, frizzy, matting up. Just terrible hair to work with. I applied deep conditioner overnight which yielded a softer appearance However the shedding and matting continued. I've have the hair for only a month only because I've invested so much money into it. Never again read more

SO DISAPPOINTED! I ordered hair online over a week ago and have been in touch with one of their representatives and was just informed that the hair hasn't even shipped yet! When I checked out, the shipping indicated 3-5 business days, even though I had used a coupon promising 2-3 business days. I figured, okay no big deal, I can handle getting it a week from now. However I contacted them today (8 days later) and have been informed that the hair has not even shipped yet!!! I was also told by the rep "the shipping time refers to AFTER we ship it out, not the total time after you order". This is unacceptable and unlike any other company that sells online. It's entirely misleading to the customer. I would really appreciate it if a manager could contact me to resolve this issue. I would be happy to update my review more positively if they can fix this, however at this time I am totally disappointed and disgusted in their customer service and warn everyone not to order from them online if you need your hair in a reasonable amount of time. read more

Her Imports is trash. I decided to buy their $50-$60 bundle hair....DO NOT EVER PURCHASE THIS HAIR. They promote the hair as if it's a cheaper version of their overpriced "top of the line" hair. Okay no, it's just extremely cheap, raggedy hair they found from the street. Now, I've been a Her Imports customer for years now (even back when the hair had a funny smell) and I have never experienced such awful hair. This hair gets extremely tangled and matted, after TWO WEEKS (when they tell you it lasts at least 2 installs!) After wearing this hair for literally two weeks, I was in utter disbelief; I couldn't even comb through the hair. Oh and if there is some humidity involved, the hair gets so large and out of control; LITERALLY LIKE A LARGE BEE HIVE OF SOME SORT. It gets even better, I called to express my concerns and frustrations. The rude manager told me there was nothing she could do and I should try another shampoo....excuse me?!?! Whatever happened to customer service? Or at least an explanation why YOU ARE FALSELY PROMOTING HAIR? They should sell this hair as "Cheap and unmanageable $50 bundles that you can wear for two days". DO NOT waste your money at Her Imports, it's overpriced (even the top of the line hair), they are rude and unprofessional. I have had enough of this place and I am taking my money someplace else. There are so many other hair vendors that are reasonably priced and well worth the money. Video of hair will also be uploaded. read more

Pleasant from start to finish! My sales rep was informative, friendly and helpful. Plus the hair is always gorgeous.

I ordered 4 bundles of Brazilian body wave online and it came from this location. I got my hair fairly fast and the packaging was good. I ordered the 16,18,20 bundle package and another 20 inch. The hair was soft, the smell was fine, but the some of my the ends were a little dry but still good quality. This hair doesn't tangle or shed that much at all. My hair does not smell like corn chips as some have said. Overall I give them 4/5 and I will definitely order from them again! read more