I unfortunately had a pretty negative experience at this salon. I have been on a hair health journey for the last year and a half and have done ample research about protecting and nourishing my natural hair. Upon arrival, Lakeya was very rough with my hair in the wash process, ripping through small knots and swishing my hair around instead of scrubbing and massaging my scalp. The wash was not thorough and I still had buildup in my scalp. She then tried to detangle my hair with little to no product and because she had another client in the middle of a service, she slapped on very minimal conditioner in 4 sections and stuck my under the steamer. I had an inkling that I should derange my own hair to protect it from her harsh hand so I suggested that I would detangle while she finished pressing her client. I asked what conditioner she was using and she pointed to a tub titled "Silicon Mix", I can assure you, the products you use in your wash 100% effect your hair's health and this cheap product was absolutely not adequate to use on anybody wanting healthy hair. I asked to use another product to apply and she allowed it. After I detangled and put conditioner in (most of my hair was dry and had no product at all), she was ready to wash it out, I told her I needed to do a proper steam now that I had conditioner in my hair that needed time to hydrate my hair in the steam (I paid for a Hydration Steam Treatment). She let me steam for 10 min then when it was time to wash, she suggested that she put rubber bands on the ends of my twists to wash so that she "wouldn't have to detangle again" I told her absolutely not.. I was astounded she would even suggest such a harsh and damaging way to wash it.. she rinsed me out and was clearly upset that I had been vocal about my boundaries and requests about handling my hair. I told her I understood that it's hard to get feedback but I'm not letting someone damage my hair that's been through so much. And her strategy and thoughts on hair health were purely outdated and inaccurate. She then blew my hair out ,which was fine. I booked a trim and she was nervous about what I wanted and I told her, I just want whatever damaged and split ends you see to go. I double checked and asked if she saw where the splits were and she said yes and began to trim. She turned my chair so I couldn't see her trimming but I didn't want to offend her any further so I didn't ask her to turn me. After finishing, she put it in French braids and sent me on my way. When I got home and took the braids down, I realized my ends were still dry and brittle and I had splits all throughout my hair. I realized she barely trimmed my ends. I texted her because the sole reason I went was to get a good trim to maintain my hair's health and prevent accumulated damage. I sent her a photo of one obvious split and told her that I was very disappointed that my hair wasn't properly trimmed and she said that she was afraid to cut more because of my previous requests but I told her that a good trim is purposely to get rid of splits that can travel up the hair shaft and cause awful breakage. Now I have to go get another trim to make sure I don't have splits that continue up the hair shaft. She didn't reply to me and didn't even offer to send back any of the $100 I paid (even though I didn't get any of the services I wanted... a terrible wash, I deranged myself and had to put conditioner to even have an effective steam, and the trim did nothing). It could have been rectified with her offering to fix something but she refused accountability. Stylists need to be open minded to learn how to best care for natural hair. Our hair is fragile and needs hydration and proper care to grow healthy. read more