Utter medical negligence by this so called team. I was anticipating a change in pharmacy benefits…read moreand a change in medication with the new year. I met with Dr. Jacobs on December 12 to go over the changes so we could get the ball rolling and not have a delay in my immune treatment which I require every 3 weeks to stay healthy due to a serious immune disorder. He assured me that it would be handled well. Then almost month later I call back and find out nothing has been done. The office didn't have a new script from the Dr. The contract worker they had hired to deal with insurance benefits at the office still didn't know I had a new pharmacy benefits provider. She was trying to order the old medication from the old benefits provider. So I spent the next two weeks on the phone for entire days - leaving messages, waiting on hold, coordinating between nursing staff (bc the dr was now on vacation), the independent contractor who didn't understand my insurance change, my pharmacy benefits provider and the pharmacy filing the order. Babysitting grown adults who are getting paid to apparently not do their jobs. The office at first admitted to dropping the ball, then they each slowly started to blame other people in the office and I realized what a toxic dysfunctional mess the whole operation was. Perhaps they once were good - the vast majority of these five star reviews are many years old. Today, I think they can handle routine allergy shots. That's their bread and butter. Anything more is a deep stretch for their abilities. In the end I finally got my medication two weeks late and it would have been even later if I hadn't borrowed a medical pump to use from a complete stranger. This was an incredibly stressful process that would have been avoided if people at this office understood how to do their jobs.

I have been on a Kenalog shot for my allergies every year until Dr Jacobs finally convinced me to…read moreget an allergy test and shots. While my I still had allergies my first year, they were much improved and I didn't need a steroid injection. I'm not even at my maintenance dose yet, so I'm very hopeful that next year will be even better.

Dr Heo is good, but her team always make mistake. Dr Heo gave me a lab order to draw blood after…read more6/1. I went, lab said the order is after September. I contact office , office told me it is corrected. 2nd time went, still not corrected. Call to request correct. Be told it was corrected. Send 3rd time. Still not corrected. I did not eat for 12 hr fasting. Now don't know how many more hour need to wait to have them correct it. Customer service said they will correct it asap. Now wait for 1 hr, still not corrected. Super hungry.

Dr Heo one of The best Dr , always trust her opinion I…read morehighly recommend her, she is an amazing primary doctor.

Excellent doctor, caring, very skilled. Often accompanied by students. She treated me at…read moreNorthBay.. one of the best.

Dr. Lim is no longer at North Bay so sad. She has kept me moving, has helped so much with my pain…read more North Bay has lost a GREAT doctor.

A great doctor and a good person. He always aired on the side of caution without hesitation. A…read moresymptom to him was treated with the utmost importance. Inquisitive by nature, he would directly involve specialists to determine the cause of any symptom. Affable and kind, he is someone you enjoy talking to. I hope John is enjoying his retirement.

He was always so understanding and willing to listen to me when providing his vast medical…read moreknowledge to help in anyway he could. If he didn't know something he would look it up on the spot to educate himself. Miss you Dr. Louie! You deserve more than 5 stars!

Excellent service at UCSF Med Center at Lakeshore! I'm a long term sufferer of hypertension and…read morekidney damage. I'm ready for the worst situation. Dr. Mrgudich is my PCP, he referred me to the nephrologists. I refused because I believe no Drs could work better than Dr. Mrgudich for my situation. He spared no efforts to help me ,encourages me to fight my diseases. He's so patient, warm, very carefully consider my prescription. Finally, my microalbumin of urine decreased from 1800 to 200, eGFR and serum creatinine are improved as well. His manner and excellent service is always greatly appreciated.

Wonderful providers, staff and care I no longer live down the street but still go here for my…read morecare. I always feel heard and not dismissed. Thank you!

I have been seeing Dr Kaplan for well over 20 years. Very caring & kind. Listens, good…read morerecommendations!

I had been putting off getting a colonoscopy for about 5 years because I really didn't like the…read moreidea and couldn't find a doctor I felt comfortable with. I actually chose a couple of doctors before but ended up canceling both times. Finally, after more searching, I found Dr. Kristina Hobson in Los Gatos. To be honest, when I first walked into her office, I was already looking for an excuse to cancel again. But once I spoke with her, I was really impressed with her knowledge and the way she explained everything, so I decided to keep my appointment. Today was my procedure at Silicon Valley Surgery Center, and I had such a great experience. The facility was clean, calm, and very nice. Every single person I interacted with was wonderful. From the front desk to Barbara, who helped review my paperwork everyone was kind and welcoming. My first nurse, Kay, was incredibly nice, knowledgeable, and professional. When she went on break, Nicole took over she was also amazing. I'm not a fan of needles at all, but she did my IV so gently and with so much care. Then Kat, the third nurse, took me to the procedure room she was kind, calm, and very professional. Dr. Michael Block, the anesthesiologist, was excellent. He actually texted me the night before to ask if I wanted to review everything ahead of time or on the day of the procedure, which I really appreciated. We exchanged a few messages, and then he spoke with me again before the procedure and explained everything clearly. He was confident, knowledgeable, and very reassuring. In the procedure room, I fell asleep within seconds and woke up quickly afterward feeling great. Within about 30 minutes, I felt completely fine. I was even able to take calls and respond to emails. And now, about Dr. Hobson ,she is truly a 10 out of 10. Honestly, the entire experience was 10 out of 10. From the office to the surgery center, every single nurse and staff member was exceptional. I'm a very detail-oriented and perfectionist person because of my job, so I don't say this lightly. Something I was so scared of and postponed for 5 years turned into such a smooth and positive experience. Thank you to everyone

$600 for a new patient visit and exam. Her advice also worsened the problem. I had a follow up…read moreappointment which I called in to cancelled yet they still charged a $50 no show fee. The front staff sits there and chit chat while the phone rings. Almost impossible to reach the billing department to reverse the no show fee; goes to voice mail.

Great personal and professional care. Office staff is amazing ! I see now why office has great…read morereputation . Dr Jones genuinely cares about his patients.

"I'm writing this review to share my concerns about Dr. Jones's office. I was on HIV medication for…read moretwo years with no issues, but when they changed my medication, I ended up in the ICU with respiratory failure, pneumonia, and sepsis. The hospital put me back on my old medication, but Dr. Jones's office put me back on the new medication, and I ended up in the emergency room with edema in my legs. This has left me very concerned about their ability to make decisions about my medication. I also discussed acupuncture or physical therapy for my sciatica and medication for fat buildup under my ribcage. I finally got acupuncture after six months, but I still haven't received medication for the fat buildup, which is common for people with HIV. I'm now looking for a new doctor, but I'm hoping for the best at my next appointment with Dr. Jones's office. I would strongly recommend that people think twice before going to this doctor."

I have spent the last 2 years looking for a good family practice doctor in this area. I now have…read morefound her. I find Dr. Chou communicates her knowledge in a way you understand. She offers you options with her guiding you to what she thinks would be best. I would recommend her to everyone and encourage you to book with her before she closes her practice to new patients.

THE BEST! Dr. Kutzcher is everything you would want in a primary doc- timely, concerned, kind and…read morethoughtful. I feel privileged to have her be my primary

I echo the sentiments of the person complaining about the office staff…read more Dr. Kutzscher please FIRE your gate keeper. The person I spoke to was rude and aloof and she basically could not be bothered with my questions or concerns. You may be a competent physician but your administrative help is from Middle Earth!