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    Henry Kela MD

    3.0 (2 reviews)

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    North Atlanta Primary Care- Sugar Hill - Hannah Grachek, PA-C

    North Atlanta Primary Care- Sugar Hill

    2.5(23 reviews)
    0.3 mi

    I visited Primary Care in Sugar Hill (Southeast Medical Group) for the first time. Dr. Alana…read moreVillada is highly professional and empathetic. The office staff seems committed to offering the best customer experience. I can tell they succeed at that. No issue with them. My concern relates to time spent as a new patient. I spent 25' max. with Dr. Alana Villada. I spent 25' in a direct personal exchange between me, the patient, and the said Dr. I received a bill of $308.10. I checked with my insurance. I was billed under code 99204 (New patient office visit, 45-59 minutes). I reached out to the billing team and they sent me back to the office manager. The office manager stated that any work conducted by the Physician via the portal (like uploading and posting a comment about a lab result) can be minutes aggregated to the initial visit face-to-face. I am in disagreement since I interacted with the doctor only 25'. Any work done after the face-to-face visit culminated (asynchronously, not demanding a patient's response or physical examination, online, etc.) cannot be considered an in-person visit with a licensed professional or be billed under the same care or service provided. Please, see my invoice.

    I've been coming here for years with no issues. However, after being billed for an office visit on…read moretop of my annual exam because I expressed concern about dry mouth when I was asked if I had any additional questions, I'm extremely disappointed in this practice. I wasn't even given an answer or a heads up that a question about my physical health during a physical exam would be billed separately I wasn't even looked in the eye when she said she would order additional labs to make sure it wasn't an autoimmune disorder. 30 seconds for a question I wasn't aware didn't fall within the category of my annual exam and $140 later I'm still wondering how health professionals have gone this far downhill. They don't care about our well being, they only care about how many charges they can unknowingly bill us for until we've had enough.

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    North Atlanta Primary Care- Sugar Hill
    North Atlanta Primary Care- Sugar Hill
    North Atlanta Primary Care- Sugar Hill

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    Gwinnett Clinic at Sugar Hill

    Gwinnett Clinic at Sugar Hill

    2.2(12 reviews)
    0.1 mi

    I've been coming here for over a year and I can say that I am happy with my Dr. Mrs. Mary has…read morealways been super nice to me and makes me feel comfortable talking about my issues. She is very clear and always puts my mind at rest. She'll have a game plan when I don't even know where to start. Tammi and the front desk has always been great and very kind. She speaks clearly and is overall very welcoming. I can't say that for the rest of the staff but she's great. Wait times can get a little long so I suggest going when you aren't insanely ill or hurt. But really, I've never had to wait over an hour for everything to be done. Call in and make your appointment and you should be good to go.

    Absolutely terrible experience with Gwinnett Clinic. The staff was unprofessional, disorganized,…read moreand extremely rude throughout the entire process. Maria in particular was very dismissive, rude, and acted like helping patients was an inconvenience. I dealt with repeated prescription mistakes, constant runarounds, poor communication, and zero accountability from the office. I repeatedly explained what medication and prescription format I needed, yet they continued sending incorrect prescriptions, causing unnecessary delays and stress. Instead of resolving the issue professionally, I was met with attitude and lack of urgency every step of the way. Patients deserve respect, professionalism, and competent care -- none of which I experienced here. I would not recommend this clinic based on my experience.

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    Gwinnett Clinic at Sugar Hill
    Gwinnett Clinic at Sugar Hill - Thirty minute wait, but no one's paying me a fee for said tardiness!

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    Thirty minute wait, but no one's paying me a fee for said tardiness!

    NGPG Buford

    NGPG Buford

    1.0(10 reviews)
    1.0 mi

    FNP Dena Patel is a very good and detail-oriented physician. This review is about the low quality…read moreof the support staff. Don't try and make an appointment by phone, the staff cannot understand english and will make an appointment when they want and not what you request. Also if you are prescribed a prescription triple check where they are sending your prescription. The staff does not follow your stated choice in your medical record that were confirmed during your visit. They send it to whatever service they choose, and it will take 3-4 call to solve the issue. (not many people answering the phone understand English). What funny is they send you a survey about your visit and there is no questions or areas to comment on the nursing support staff. It shows there are no standards for the nurses there.

    First, Dr. Schutte is very good. I have enjoyed being her patient for many years. This review is on…read morethe office at NE Georgia Medical in Buford. I scheduled my appointment with Dr. Schutte, especially, in July. Yesterday, I discovered that my appointment had been changed to a PA without notifying me. When I contacted the office, they told me I was supposed to have been notified and that Dr. Schutte's next appointment was in January. Had I been notified that her schedule had changed, I would have considered this but to be changed to a PA that I have never heard of without letting me know is something that I cannot tolerate. This is not the first time this has happened to someone I know. Bottom line, Dr. Schutte is good. The clinic she works in is awful. Looking for a new doctor.

    Henry Kela MD - familydr - Updated May 2026

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