I usually get my 2016 Honda HRV serviced at Honda, but am new to town and decided to come to Henry at the recommendation from my coworker. I am incredibly disappointed by how dishonest he was - I paid over $500 to replace a belt and tensioners, 3 days of my time, and unnecessary stress, when all I needed was to replace the cabin air filter (which I did myself for $20).
The inside of my car had a whistling noise, and when I took it to Henry he said the serpentine belt needed replacing. He gave me a quote on the phone and then a different one in person. He was going to charge me over $400, but when I asked him why the price inconsistency, he corrected and charged me $127.42 for that service. It did not fix the issue. He told me to leave my car for a few more hours for a full diagnosis. Later he told me to come back and he would give me the special price of $377 (he said that he was giving me a deal, that for those he didn't like, he would charge more) to fix it. I came back to fix it and and he charged me $383.34.
When that didn't fix the whistling, I came back in a third time. He opened the car hood and said he couldn't diagnose the issue but that I would need to leave the car with him again to see if yet another part has to be replaced. No accountability, no transparency. Basically, he would not tell me what the problem was, but said he would need to keep replacing parts that he felt needed replacing.
I decided to look back at my Honda maintenance check paperwork from a year ago, and saw that they had mentioned I was due to replace my cabin filters. So I paid $20 for an air filter at AutoZone and changed it myself with some help from Youtube. What do you know - no more noise.
Even if the belt and the tensioners really need replacing, you're telling me a mechanic can't tell that a whistling noise is the result of an old cabin air filter or old serpentine belt and tensioners? The whistling was coming from the inside of the car, not the outside!
I want to add that prior to this, I'd had 2 oil changes by him. The very first time, he told me that I needed to leave my car with him for several hours to fix a battery issue (which I knew my dad had just replaced and likely only needed to be tightened). I told him it's okay, that I can do it myself. He said nvm, and he fixed it in a few minutes. The second time, he told me he would need to increase the price for the oil change. When I asked him how much, he stuttered a bit and did not seem to have a set price for this service.
I don't doubt that Henry has been helpful to other folks, but I was disappointed by how dishonest he was to me. I didn't get a good feeling since the first service, but I kept coming back because I didn't know where else to go, that I trusted my coworker and wanted to give him the benefit of the doubt. It turns out that he *was* dishonest, and now I know. He was never apologetic or transparent, he had no intention of replacing the air filter (the whistling issue for which I came in for his help), and said numerous times that no mechanic one would give me this service, tell me what the issue was, or give me this price.
I will not be coming back and will recommend my other coworkers and friends to stay away. I don't like to give my money to big business, but will go back to Honda for reliable service. read more