Very disappointing product quality. Don't get me wrong the assistant in store was great and the in house customer service was great. It is after the fact and when your $4,000 worth of suits from their brand label start to shrink, bubble and tear, no one want so speak to you. Reached out at the beginning of November and still no real response.
Unfortunately, I have had many issues with all of the 'Henry Buck' brand items and some of these can be seen in the attached photos. As you can imagine this is not what I expected from your namesake brand and after spending about $4k with their store.
All of the items have been well cared for, evenly rotated in use, and only ever been worn on a very short walk to work and within an office environment. This simply cannot be anything other than the quality of the items as the pants of one set are fine and the other two are now wrecked, two jackets are 'okay' with some bubbling and basically, minor shrinkage (Still terrible that there is bubbling) and the third of the same style is horribly bubbled and shrunk to the point where it is uncomfortable to wear. Further, the fourth suit that is not a Henry Buck-branded one is perfectly fine and I have had no issues with it. I was fitted in store and had adjustments made, so there is no reason for this.
I have other suites and shirts that cost less and I have had them for 3 plus years and show none of the signs these items do. This is not what anyone would expect of items like this after 7 - 8 months at any price point, let alone from this store. read more