NEVER SHOWED UP! I called and arranged with Drake for him to stop by the next day to look at the…read morecontrol panel on my hot tub, but he never showed up. An hour after he was supposed to show up, I called and left a voicemail to ask if he was still stopping by at some point; I NEVER HEARD from him. Not that day. Not the next day. If you actually expect someone to SHOW UP, DO NOT CALL Pristine Pools!

We had the best experience possible with Mike at Pristine pools. After hearing about other local…read morecompanies that took months to complete jobs I was very worried we would get the same treatment but it was the absolute, complete opposite! Mike communicated every single task that was to be completed and followed through with everything. He went above and beyond and I could not be happier with the amount of service we received-- not to mention the pool turned out amazing!!! We could not be more excited for Summer! --Don't think its unaffordable there is a type of pool for every budget. Don't waste your time or money contact Pristine pools first!

Excellent service. My blind dog was treated with the best care possible. Would highly recommend…read morethere services for all dogs. Outstanding place

From the owner: We specialize in expert pool cleaning services tailored to ensure your pool remains pristine and…read moreinviting year-round. With a passion for cleanliness and a commitment to customer satisfaction, we provide comprehensive pool maintenance solutions that cater to residential and commercial clients alike. Our team of skilled professionals are here for you! Whether you require weekly maintenance, seasonal cleaning, or emergency service, we are dedicated to delivering reliable and efficient solutions tailored to your specific needs. Our services extend beyond basic cleaning; we offer thorough inspections to identify issues early, preventing costly repairs down the line. If equipment/structural repair or replacement is needed, we're here for that too!

I must compliment them on the job. First, they were the only company that even bothered to call me…read moreback, and I called several. Second, they showed up as scheduled for the first visit. Assessed the issue, corrected a portion of the issue with the proviso that they would obtain a new pump for replacement which they had in stock and would reschedule another time.. Third, scheduled the second visit, again, showed up as scheduled and completed the work. And finally, the invoice was below, quite a bit below frankly to what I had prepared for. I hope I won't need their services any time soon, but they will be the only company that I will engage in the future and they can be assured that I will recommend Aqua Squad to any of my friends.

I messaged multiple different companies regarding a hot tub repair. Most companies didn't respond…read moreto my request or had a pricey fee just to come out. Aqua Squad had amazing customer service. They worked hard to find the issue and the repair was a very reasonable price.

This company was recommended to me from pool store in Jacksonville and we are overly pleased and…read moregrateful for the recommendation referring us to Bethesda Pools NC. Received a text message in the morning that they would be arriving and they arrived early which was even better. Seems like this company works seven days a week rain or shine because it was pouring & possibly 24/7! Super nice guy Steven came out hooked up our new pool pump our pool is now crystal clear! His wife who took our phone call told us he would be out in the next couple days and he sure was! The pool store told me it would probably be at least 6 to 8 weeks before they could get anybody out and referred me to Bethesda Pools NC very grateful and did a great job! Told me if there was any issues they would come right back to address it, but I haven't had any issues as it was completed yesterday on Mother's Day. Another thing I could not believe they were working even on a holiday but a Sunday! Being a seasonal company, I understand that and wish I had employees that would work on the weekends but what a great company what a great job and obviously a great family business! God has blessed them immensely they are blessed to be a blessing! Thank you, Steven. Thank you Bethesda Pools NC I will refer you always and hope to see you again!

From the owner: 20 years of experience with Pools and hot tub cleaning, service and repairs. read more

We had a problem with our in ground pool leaking water. I called Parnell and spoke to a young man…read morewho helped me diagnose the problem over the phone. I went that same day and picked up the part that I needed that was right at 250.00. I requested a technician to come out to put it on the pump for us. They set it up for 9:00 AM the next day. The tech showed up on time, looked at the pump and told me I didn't need the entire pump head, but just the top dial that was only116.00. He had one on the truck, and put it on in no time. I was reimbursed the difference, and our pool is working perfectly. Awesome group of people who really know their stuff. They have all my business now for sure! Mike Maddox

UPDATE: After 3 years of fighting Parnell Pool & Spa to do the right thing due to their GROSS…read moreNEGLIGENCE while constructing an in-ground swimming pool on my Property, Cumberland County, NC Small Claims Court finally issued a Judgment against them in order to make them pay to restore my Property back to it's original condition. This has been a long fought battle which I do not wish upon anyone just trying to enhance their property for their Family's enjoyment. I would never do business again with this establishment or recommend them to anyone. PREVIOUSLY: Result of the NC Licensing Board for General Contractors Investigation of Parnell Pool & Spa. Their actions were found to CONSTITUE GROSS NEGLIGENCE, INCOMPETENCY AND/OR MISCONDUCT in the practice of general contracting and a willful violation of Article 1, Chapter 87 of the General Statues, in violation of G.S. § 87-11 (a). Related to Construction on Powerline Easement as well as failure to adhere to the 811 Law. Below are links to ABC News Troubleshooter story covering their negligence. http://abc11.com/news/dream-of-pool-becomes-nightmare-for-family/976008/ http://abc11.com/home/homeowner-refunded-thousands-for-problematic-pool-plan/1348023/

Very responsive and personable. Worked the issues out for my spa and great problem solving. Was…read moreless expensive than I thought to fix it and I appreciated the honesty and effort they placed in my job. Thank you. Will definitely use them for all my spa needs.

I have been using Moore Outdoors for all of my pool needs for the past 2 years, but I sure wish I…read morewould have found them earlier. They make me feel at ease with maintaining a beautiful clear pool! I also feel that they are just honest trustworthy people. For me, they provide on-site water testing and then add the chemicals into the pool as needed, all in the same visit. I have ordered cleaning supplies such as pool nets and poles; they sell such quality products. The pool cleanings by Bryan are always exceptional; it's such a treat to me to have him clean my pool. I recommend them to others as often as I can. We will be sadly moving this summer and I will be providing all of their contact information to the new owners!

Early this year we had trouble locating a local business in Florence willing to resurface our large…read moregunite pool, recoat our concrete deck and replace our water slide which would now be 29 years old. The original plaster had finally worn away in numerous spots and we began to have difficulty controlling pool chemistry and experienced a couple of green algae blooms this past spring. We expanded our search area and had a couple of pool plastering companies from the Myrtle Beach area interested, with Boswell's seeming the best equipped, including being a Pebble Tec certified installer. The business owner Anthony Boswell talked and texted often through the process. We took about 3 weeks of discussion to finalize our plan which included using Pebble Tec's Pebble Sheen in Cool Blue for the new pool surfacing and the Pebble Tec Lightscapes Renaissance in Peacock for the large amount of tiling needed. Boz and crew started work about 3 weeks after we paid our deposit. The total time from work start to completion was about 8 weeks and within our expectations. Time factors included the size of the pool (60' x 18' with an attached 24' semicircular wading area), copious amounts of tile including large lane marker tile rows and four additional tile rows on the perimeter of the large wading area steps, shorter working days for the crews due to 3 hours of travel each day, several weather delays and two weeks of grinding the old deck coating and doing small repairs prior to recoating. The crews worked hard, kept the area clean, removed all waste materials and seemed to have great attitudes. We just finished the first week of the 28 day new pool startup process to optimize the Pebble Tec curing including daily brushings and daily tweaking of the new pool chemistry. The pool results are spectacular! The Pebble Sheen surface becomes a little more colorful each day as the residual plaster dust is brushed off of the aggregates. And the Peacock glass tiles - beautifully iridescent! We are in love with our pool again! This was not an inexpensive project, particularly by selecting premium materials, but the value to us is high and we are very satisfied with the end result. Kudos to Boz and his crew!! *Updated 10/21/2025 with photos.

I would not hire Boswells Pool Plastering and Restoration again…read more We spent a significant amount of money to have our pool refinished and have dealt with problems with the plaster surface for more than two years. We paid for an additional corrective treatment, went through multiple attempts to fix the problem, and have now drained and refilled the pool three times. The problem keeps returning, and the finish is noticeably less vibrant after the corrective treatments. What has been equally disappointing is how Anthony handled the problem. He became dismissive and argumentative, brushed off our concerns, and has been difficult to get responses from. He blamed water chemistry, despite our pool being professionally maintained, but never provided a technical evaluation establishing that as the cause. After more than two years, multiple corrective attempts, additional expense and considerable inconvenience, the problem is still unresolved. Our latest request for help, sent in August, has gone unanswered. Based on our experience, we cannot recommend Boswells Pool Plastering and Restoration.

I can't say enough good things about Christian at Sunrise Pools. We were having a drainage issue…read morethat we just couldn't figure out, and Christian took the time to come out, look everything over, and actually explain what was going on. He really knows his stuff and genuinely wanted to help. It's hard to find people who take that kind of pride in their work. I definitely recommend Christian and Sunrise Pools!

Nothing but lies and stealing your hopes and dreams. We began our project in October 2025,…read moreChristian was attentive in the beginning promising "clear communication" and quoted 6-8weeks for completion; here we are in May 2026 and still not finished and can't get in contact with him. He took ALL payment installments and hasn't completed 20K$ worth of work. We have been beyond patient and understanding, hoping he would finally finish the job and nothing. We pleaded he at least drop off our equipment (which he continued to state he "just had to pick it up") nothing...we begged he please just provide the pictures that our pool was bonded correctly for inspections...nothing. Not only are we out 20k$ to complete this with another company, we now have to go through our concrete Around the pool to prove electrical bonding was done because he didn't bother doing inspections while the project was in his hands. He's nothing but a liar and a cheat. DO NOT HIRE HIM, we are one of MANY he's done this to. Hopefully karma prevails here and Christian is held accountable for his actions.

Zero stars for this company. I reached out via text to fix my pool, only to be told they'd arrive…read moreonce parts were in, which they've now received. However, silence followed, leaving me no choice but to seek alternative help after nearly 30 days. Effective communication is crucial, and unfortunately, this company fell short. Bad for business! Edward

Danny was extrememly fast to respond to a call and spend time talking me through a situation with…read moremy chlorinator. He could have charged me a fortune for a new system or even a technician visit but instead helped me resolve the issue on my own. He is extremely knowledgable I will hire him any time I have any future pool issues.