I called the hospital because I run out of Asthma inhaler it…read morewas bad but they were good to me the stuff was so good the doctor and two women.Who helped did a bang up job they fix me up and my breathing was better after that l give then went home etc.

when you walk in urology the lady at the desk is very very rude that will be dr matsumoto window…read moreshe yelled because we didnt know what window to go to.

I am extremely disappointed with our experience in the endoscopy pre-op area at Juravinski…read moreHospital. The pre-op nurse, Jenna, did not clearly explain the procedure or what we should expect. When we asked reasonable questions to better understand the process, she appeared irritated and dismissive, which significantly increased our anxiety before the procedure. She demonstrated a clear lack of compassion and empathy. Patients and their families deserve patience, clear communication, and professionalism especially in a vulnerable medical setting. Instead, we felt like we were being treated as an inconvenience. During the interaction, she also made a point of telling my wife that she is Filipino. This felt unnecessary and unrelated to the medical care being provided, and it made the interaction even more uncomfortable. Most concerning, I overheard what appeared to be negative comments about us in the reception area. Speaking about patients in that manner, within earshot of others, is unprofessional and unacceptable. Healthcare requires not only clinical competence but also respect, discretion, and compassion. Unfortunately, this experience did not reflect those standards. I hope hospital leadership takes this matter seriously and addresses the need for improved professionalism and patient-centered care.

Very good care by highly competent staff. Everyone is very kind. Parking is a challenge.read more

Had to have a stress test done in the 3U yellow section. Michelle and Diana were very professional,…read morekind and understanding.

Wonderful humans and doctors all gathered together to help all of our little humans. The office is…read morealways prompt and sure to register you efficiently and you are usually seen promptly after that. The ONLY drawback is parking is awful. With the university right next door, you really have to go out of your way to find a spot so prepare yourself!

St. Peter's is set back from the main road and it's quiet. The building itself is older and a bit…read moreshabby--but it's very clean and the family areas are well-appointed. There are treats for the patients and for visiting children, and there is a kitchen stocked with coffee and tea. There are even free-to-use laundry machines perfect for the tired and drained people with relatives in palliative are. So, yes: my father-in-law is on the palliative care wing and the staff there have been, almost without exception, incredibly kind and attentive. I realized that's part of what one should get in a hospice-type situation, but I appreciated that the staff at St. Peter's takes this to heart. My father-in-law's final days are clearly in good hands, and I am grateful for the facility.

It's not easy to award stars to this hospital. The physical premises should get half-a-star,…read morebecause it's such an old, decrepit building. The staff, though, should get more than four stars, maybe four-and-a-half. I'll begin here: On Sunday evening, I accompanied my daughter, who suffered abdominal pain, to the Jo Brant emergency room. In the end, my daughter is okay, but we were there for around 4.5 hours - a wait that I blame squarely on provincial government mismanagement of our healthcare funding system. Despite the long wait, however, every staff member displayed a professional kindness, to us and to other patients all around us. It is my experience that such consideration in an E.R. setting is (sadly) not so routine. Having said that, again, Jo Brant's physical facility is really showing its age. The dingy, dated exam rooms are a real mess, with old equipment that's clearly in disrepair. Even just a can of paint and a bucket of soapy water would go a long way here - but hopefully the new redevelopment and expansion project will address those issues. One nit-picky thing I noted while sitting in the waiting room for more than four hours is that the grammar and punctuation on the signs could use some improvement. Some of these were professionally printed signs. (Maybe I need to submit my resume to the marketing department). Others were mere computer-printed notices. (If only I'd had my red pen ...) Anyway, for what it's worth, I've visited newer hospitals and larger ones, but what stood out during our visit to this hospital was the benevolent staff. During our long wait, I witnessed many small kindnesses demonstrated by Jo Brant attendants, nurses and doctors toward patients --- when people are in pain or uncomfortable, that can make such a difference. They were clearly overworked and understaffed, but every one that we met was helpful. To me, the generous attitude only made the staff seem more professional and capable. I hope nobody in our family ends up in another E.R., but if we do, I hope that at least we are tended to by the staff at Joseph Brant Hospital.

Horrible experience. If you are seeking care for an elderly loved one I would avoid the place at…read moreall costs. They write off the elderly, give them very little care or support which I assume is due to their age and discharge them in a worse state than when they were admitted. Communication between team members is non existent, the left foot never knows what the right foot is doing. Nurses were visibly bothered when you asked for care or had questions and spend more time gossiping with co workers or scrolling their phone than working with patients, physio refused to work with him as he was hard of hearing and could not follow instructions - disaster all around. It is obvious that the hospital spends millions on marketing material in an effort to convince the general public they care, this money would be better spent on the patient. Avoid at all cost.

Welp! Not a good…read morereason to come here but I'm glad it was warm and cozy-ish. My mama just started her first round of chemo and it was here. The experience of being here, visiting and sitting with her and family throughout the chemo was overwhelming, shocking, mind blowing and then some for words. I don't know how to describe it! The good: volunteers! They knit hats! Bring coffee! Set up tables. A little pick me ups in not such a pick you up spot. The shocker was also how many people and their families are here for chemo. The lobby is kind of a drive up and extremely icy and slipper getting out of the car right now in the winter. They have a garage in the back and also street parking. Street parking is great if you find it right outside. Overall, it was much better than expected for the visit. Now let's hope all those chemo work wonders for everyone fighting hard for their lives.

I have a brain tumour. I have been through radiation before. They put you on a steroid which causes…read moresignificant weight gain among other things. I had to have my mask remade today. The 2 men were very professional. Mask maker Dave was quite rude and said "maybe you are enjoying that steroid a little too much?" I was horrified by the comment but I couldn't talk because of the mask. Dave should have a little compassion for people who are sick/dying

I called in after realizing one of my clocks had not been set ahead one hour and was going to take…read moremy 8mo old there for possible ear infection at 10:02pm (their cut off registration is at 10pm). They told me their were no reg. clerks in to register her over the phone even though we could have been there in 5mins. I did not want to take her to McMaster as we live right up the Mountain just off the link(Mud & Paramount) because there are kids/babies there with worse infections such as croup etc. and if I could keep her away from that with only an ear infection it would be safer and healthier for her. NOT very professional or health and safety oriented now are they? Health and Safety vs. 5-10mins late, I'm sure they could have made time. completely disgusted. In other words, "no take your baby to where she could contract worse things because an additional 5mins where people are most likely still being seen or have yet to be seen would take so much off of our time" SMH

If you've read the previous reviews, you'll by now have a taste of the prominent theme with this…read moreplace: terrible customer service and reception. The receptionist (Lily) has an unacceptable attitude and speaks to patients with complete lack of respect. The clinic is slow and disorganized to begin with, but adding a dismissive, rude and incompetent person as the face of your organization is truly a disgrace. We pay taxes so we can be talked to and treated with animosity. Try any other clinic than this!