It makes me sad seeing a couple other travelers had a bad experience with a staff member here and left such poor reviews. I can understand that could be really upsetting. That said, i never had anything but wonderful interactions here and truly feel this resort is absolutely excellent, I'm so glad I chose it! This was my first trip to boracay and I looked at a lot of the available resorts on the island, but I felt like the henann group had a really good reputation, and this one in particular (Henann Garden) looked the most beautiful to me with the architecture and the plants in the courtyard. The resort did not disappoint: the staff here are some of the hardest working, kindest, and most polite hotel folks I've met to date. Everyone goes out of their way to greet you and try to help make your stay as comfortable as possible. From the desk staff, to the manager at the garden cafe (Rammy) to the gym supervisor (Pascual), to the masseuses (Mary Jane in particular!) everyone was just phenomenal! Even after a couple days these folks started to recognize me and would ask how I was doing, where my mom was (since she came with me), and the cafe staff (shout out to the morning bartenders!) would prepare my tea with milk as I was arriving before I asked since they knew I'd want it. Pascual in the gym also noted I was uncomfortable lifting the weights without gloves and gave me a pair to use during my stay - so kind and hospitable!
The pools here are also pristine (all 6 of them), as are the rooms. The housekeeping staff work really hard to keep the rooms, pool area, and beachfront area nice and clean, and free of sand as much as possible (eg on the beachfront beds). There are rinse/foot wash stations all over the courtyard, and lots of amenities for convenience as well (eg paid lunch and dinner buffets, the pool side bar, massages throughout the day either poolside or in the room, etc.). I could go on and on; truly this resort is superb! They do offer transport services as well, you have to email and ask for it though. Payment is done prior to coming, it's about $36 (USD) per person and I paid through PayPal. The morning breakfast buffet (included with cost of stay) is also a whole other discussion - it's fantastic! So many choices. And on our last day, just before leaving they gave us a little plate that said "thank you for staying" written in frosting with some cake. So personalized, so kind
To keep this review from getting too long I'll stop here but highly, highly recommend Henann garden for your next stay! I never had anything but overwhelmingly positive experiences here, it's just a stunning place with lovely beachfront spot! read more