They gave me the wrong product, not what I asked for, and expired product. Also they did not max me…read moreout when I asked them to. So they got every single thing wrong they possibly could. 11:50am no one is here and they're not open even though they were supposed to open at 11. employee is stuck standing outside too. what a JOKE of an establishment I waited outside for an hour. Waited 15 mins inside, and left with NOTHING because their system is messed up. Failure every single time.

This place is a joke. I waited over 45 minutes for them to tell me their system was down. The lady…read moreat the desk was very unprofessional.

Been with this location for many years now and wouldn't go any where else. Everyone is supper…read morefriendly and helpful :) & there's always a promotion or sale that most locations don't have :)

Once again Ms. Lilly was *perfecttt*. Lilly is so sweet and has a tender voice, she does make you…read morefeel like you found the right place! (it's really true!!! I've been with them for a few years now!) Nobody was ever rude to me. Dr. Susan Nelson is an wonderful doctor who answers all questions you might have (with no judgments!). I absolutely love them, I'd go there to just hang out any literally any day. ps: I think the manager's name is Ms. Lady, and she is the BEST. You problably won't ever need to ask for her (the manager) but whenever she's around she's such a light in the room! She brings that good aura/energy with(in) her. (peace signs lol)

People, please, ignore all of the fake 5 star reviews and do not shop here unless you truly like…read moreMcDonald's customer service and overpriced Live Rosin disposable vapes that have a 70% failure rate. My fault for not doing my homework before shopping here. I went in last week to purchase a live rosin disposable pen and it lasted me one day, these last me two or three days tops. There was still some oil visible, confirmed by the associates at sunburn. Unfortunately, it's store policy that returns are only accepted with original packaging. I went in again this week for a return and was met by a respectful gentleman at the counter and he politely called his manager, Dani. When Dani came outside from her hole the atmosphere changed. Zero empathy and I could tell she did not want to help me with zero customer service skills. She repeatedly told me, at least 4 times, that I needed original packaging to refund this item, as if I was a nuisance and had to go about my business. I was offered two prefilled joints that tasted absolutely awful to be completely honest. I expressed my disappointment and tried just one more time to see if I could somehow get a new product. All other dispensaries do not have this policy or at least the ones I have shopped in Miami. She mentioned, for some odd reason "keep in mind that these are .5g" in a sort of snarky tone. Dani, there is still a bunch of oil in the pen I had to throw away, the amount is not the issue. I am aware how much these are but this is clearly not the issue. I then asked for her name and her response was "I don't feel comfortable giving you my name". Ok, I asked her professional associate (he should be the manager) what's his name as well as his managers and he did not hesitate. The managers name was Dani. Dani refused to give me her name as manager of this store and treated me like I was nonexistent. I have worked in restaurants all my life and I would never treat someone like this. Good luck Sunburn Cannabis. I don't feel you belong in Miami Beach anymore. Do your research before you purchase anything from here or better yet, don't.

I've been to a lot of dispensaries, and Sunburn Cannabis honestly stands out in the best way…read morepossible. From the moment you walk in the whole place has a completely different vibe than most dispensaries. A lot of spots can make you feel like you're somewhere you're not supposed to be or like you need to rush in and out. Sunburn feels the opposite. It actually has a storefront lounge vibe where you can relax, look around, and enjoy the experience. Shoutout Joe who helped me out during my visit and was super helpful, knowledgeable, and genuinely nice. He took the time to answer all my questions without making anything feel rushed and set me up for purchase. Also, shoutout to Maria's playlist because you nailed it. The music was perfect -- great techno playing/matching the energy and clientele. That detail definitely didn't go unnoticed! It gave the place a cool, modern atmosphere that you don't get in most dispensaries. Another huge plus: the parking situation is amazing. There's a big lot in the back and it's incredibly easy to get in and out, which makes the whole visit stress-free. Overall, Sunburn feels like they actually care about the experience, not just the transaction. Friendly staff, great vibe, great music, and easy parking. Try them out! 10/10 would absolutely recommend.

It was an amazing experience, this trulieve made me want to visit again!…read more Jesus was amazing and very knowledgeable on the product. It was amazing care and also he recommended how to use the product.

Happy to have this location open again The place looked great, no wait and Jesper & Thomas…read moreprovided excellent service. Thank you!

Very professional, great service , pricing , and product. They are always on time with response…read moreand delivery. I can't imagine anyone better.

Buds delivered at midnight is pretty sick . Good stuff, good prices! I'm definitely gonna order…read morefrom here again!

I have mixed feelings about Trulieve and this location... first of all , everything aside…read more the best customer service I ever had in this store is from MJ he has lots of very good knowledge that he shared with me and my bf , he took his time to explain us the different types of concentrates,explain us the consistency and he also explained the different feeling of strains which is dope because that's very helpful when you want see what type of medicine fits for you. Wanted to add also Nick also always provides me with amazing customer service every time I come to this location! Really good vibes from Mj and Nick Ok ...so Trulieve is like years old I don't understand why they can't get ahold of their inventory... it's so unorganized and unprofessional You know how many many times I drive to a certain store because a specific strain I want says it's in stock and they don't have it at all It's sometimes a waste of time because basically you can go somewhere else and buy the stuff you want instead of just shrugging just shoulders and calling it a day. So many other dispensaries have "live" inventory why it's so hard to keep yours up to date so that way customers aren't disappointed

If I could leave -5 stars, I would. This is by far the worst shopping experience I've ever had at…read morethis location. I gave this place a second chance after a bad experience with one of the employees, and today it was even worse. The woman helping me today was extremely rude, unprofessional, and clearly not trained in basic customer service. She spoke with attitude, was irritated when I asked to see an item, and refused to provide her name when I asked. Instead of helping me or recommending products, she rushed me and kept saying they didn't have anything for $15, even though I came prepared to spend over $150 because I just renewed my card. The service was loud, careless, and rude. If management reads this: your staff needs serious training. This location keeps losing customers because of the way your employees talk down to people. I won't be returning after this.

Scamming mfs. Stole my money and never got my flower delivered. They claim that they deliver and…read moreyou must pay first and then they never show up with your product

From the owner: Miami's premium cannabis clinic! We have the best top shelf flowers, high quality concentrates, our…read moresun grown and green house flowers can't be beaten. We also have a high selection of edibles and accessories.