Disappointed Customer - would not accept a return on a mistake.
I regularly buy CBD cream for my wife and parents. We recently moved to Amesbury so thought I would try out Hempire. Upon entering the store, I told the customer service person I was looking for CBD cream. she pointed me to one in a pump I purchased and another in a jar I purchased. When my wife open the jar on Christmas, we found it was a paste texture, not a cream (the box has Salve on it, but I am not experienced enough to know that Salve is not a cream).
I went to return it and explained it was supposed to be a cream as I initially asked for and wanted to exchange (not return...exchange). The service rep immediately said if it is opened there is no returns. I responded that I was never told it was not a cream which is what I asked for and was never told if opened but not used there is no returns1 (also does not state that on the receipt). The service rep immediately took a defensive posture and said she would never say that and still no returns. Even though I walked her through the exact conversation word for word and the step through the store, she still would not accept me request for an exchange
Hempire just lost hundreds of dollars of future business (and referrals) from me over a $50 dollar jar of paste.
Sorry I did not know what Salve meant in it purest form and trusted the service rep when I said I wanted a cream !! read more