Nice staff, very polite, professional, knowledgeable. Prices were very fair, we will be back.read more

Definitely not just your average watch store! Went in to…read moreget my watch band replaced and there was more there than just watches! First of all there is a great and friendly staff to help you with what you may need. Also some very interesting and unique items in the store! Knives and tactical flashlights just to name a few! I would definitely recommend the Watchmaker and I will definitely be back to visit and look around some more!

Googled a nearby watch store and this business came up. Took a vintage watch to have additional…read moreholes punched holes punched in the band. Joseph was helpful and accommodating. Will return for future needs. Thank you, Joseph!

Very professional and accommodating for quick service…read more Reasonable prices for a battery and watch band. Thanks!

They serviced my family's 1982 Rolex Day-date after it had been sitting unused for years. They did…read morea maintenance service, polish and new glass to it and it feels and looks brand new! Very happy with the outcome. This is a trustworthy location

The pin holding the bracelet together on my omega watch snapped and the tips of the pin were…read morelodged in the tiny hole. Got it back the next day all in great shape. Hutch, the watchmaker , has also repaired my Tag in the past....he is professional, proficient and a good guy.

Susan Robinson Jewelry has a great selection. Additionally, their store is so inviting and a…read morebeautiful place to explore. So many things to look at and consider. But most importantly, the owners and the people that work there are so nice and helpful. I have never had a bad experience - ever - with them. They have a new location, but I have been visiting them for many years. Thank you to the wonderful team at Susan Robinson Jewelry!

So I originally came only to talk about my amazing experience with Susan Robinson, but an existing…read morenegative comment is requiring me to add a few things. I felt as though I had to speak up. For my first visit, I commented on the doorbell situation, but they explained to me that insurance requires this because of the high value of items in stock. It's either that or a security officer. I'd rather ring a doorbell. Shopping at SR is an experience. Having a personal shopper with you is amazing and luxurious, but I've told them I'm just looking around & have called on them only when needed. They'll do either as far as my experience goes. As far as the pricing goes, high-end jewelry is a luxury. It's a want, not a need. Every piece I've purchased from there has appraised for more than I paid. I've even checked with other jewelers before purchasing, and they always have agreed that it was worth equal to or less the amount they were asking. I can only assume with the previous negative review that this particular person hasn't shopped anywhere you can purchase a $200k engagement. (I know I never did - other than an occasional Tiffany's trip - until coming here!) So - back to my review - I don't have many pieces of real jewelry. I'm a fashion lover (and coincidentally a jewelry designer) & my tastes change with the trends so quickly that I feel as though only my most special and classic items will get the wear they're worth as real pieces. I live in Nashville and have made several trips to Tyler to visit SR. I've even purchased through photos and phone calls and had an amazing experience that way too. The only place I've ever actually purchased real jewelry is Susan Robinson, and I can only foresee that that will continue on in to the future. I love every single thing about this place. I feel so fancy going in (even though my wallet wishes it was equally as "fancy" LOL), and they really do treat you like royalty even if you're just looking or picking out the cheapest thing in the place. My better half and I have already been in communication with Kate at SR to design my engagement ring - all the way from Nashville - and I have no doubt that it will be perfect in their hands. Thank you, Susie and Kate, for the most amazing experience I've ever had while shopping for jewelry and for making me feel like the celebrity I am only when singing at the top of my lungs in the shower.

I have to agree with one of these reviews. Condescending. My family has done business with these…read morepeople for over 40 years. After twenty years I came back to town during my father's death and had some pieces to be resized. The place has gone down. Being Condescending and acting better than the customer is not a good business model.

Jim's jewelers has been my jeweler for a couple of years now I only trust them, we worked over a…read morelong period of time to pick out my wedding band and they were very helpful and I will continue to buy from them recently. Got my mother a beautiful topaz ring. The customer service is great. Service is really quick. I had to resize the ring. I bought my mom because I wasn't sure what her size was and the jeweler did it in a jiffy I love their annual sale too, lots of good jewelry pieces to choose from the jeweler is actually really cool too. He makes

I love the layout of the store Claire and SPENCER are awesome and give you top dollar prices on…read moregold and silver I love their ice cream and candy selections also and CBD products! And also they have a rental party room that is perfect for any birthday party

Very friendly, quick and easy and great prices. Very good selection as well! Along with that,…read moreSpencer has great knowledge and can help you with the goals you have!

Hands down the best watch/jewelry store around! Would highly recommend! Check out their google…read morereviews too!

I have done business with Noah for the last six years, and the experience has always been nothing…read moreshort of great. For all my jewelry and watch needs, I will only ever go to Noah's Fine Watches & Jewelry.

Do not use this jeweler They are overpriced when it comes to…read morerepairs and their work is below par I would recommend skipping this place

This place is run by wonderful honest people. Jaime and her team go above and beyond for their…read morecustomers. They always have a great selection to choose from. This is a Longview staple!