Update: I received a call from a director. She apologized profusely explained some things. Made…read moresure the pre authorization finally went through, and checked in with me multiple times to make sure I was getting Physical therapy. I appreciated her diligence and the effort she put into my case. Old review : I had total knee replacement surgery. This company contacted me initially and we set up times. The RN came and she was Amazing! The PT came and he was great. What I have major issues with is I was supposed to be getting 3 sessions a week for two weeks minimum.. On my about to be third session , the PT said oh we don't have pre authorization. I wondered about this so I called. The company would not call me back. I called twice. I waited 7 hours and no follow up call. I called a third time around 3 in the afternoon . I finally got someone and they said, " Oh we don't have pre authorization." I said , "Then how did you guys send people to my house in the first place?" They still have not answered that question. I still should be having PT sessions , it was knee surgery, the Dr. office did send that over (I checked) , and still no services and no calls from this company when I should be having therapy. Knee surgery is a difficult surgery mentally and emotionally, and to have to deal with this is unacceptable. I rated the company a 1 only because I really liked the PT and OT. Their management , scheduling , return calls needs to be improved.

We have used BrightStar since October 2022 for my father who has Alzheimer's and moved into…read moreassisted living. I can not say enough positive things about everyone we have interacted with! The companions have been wonderful. Our regular one Lisa D is a jewel! She keeps us informed of how he is doing, activities he is participating in and anything he needs. Elizabeth has been a godsend in what ever role she is doing for Dad. I highly recommend BrightStar!

I called CareBuilders at Home of Plano to find options for caregiving for my father who will be…read morestaying with us. Neel was very helpful and offered me a lot of information and options for my situation. I plan to have an assessment to decide on the specifics of the care once my father is here.

From the owner: CareBuilders at Home of Plano offers quality and compassionate home care for seniors, and people…read morewith disabilities. As your local partner of the national CareBuilders at Home network, we serve Plano, Allen, and surrounding areas in Collin County. Whether you or a loved one needs a little help with daily tasks, more in-depth personal care and mobility assistance, or specialized care for issues like dementia, our home care providers make staying at home easier for seniors – and the people who love them. We offer tailored senior home care services by compassionate, experienced caregivers in your home or care facility. From daily tasks to specialized support, we're here for you as your trusted partner. Our love is in the Care!

This review is long overdue. I joined MBF when I lived in Texas and they were placed me with a…read morewonderful family within weeks of joining. I loved the family as well as the ladies at MBF. They responded quickly to my emails and phone calls and was very supportive. It was a great experience working with MBF !!!

As an Estate Manager and Owner of a consulting company (Estate Management Solutions) that caters to…read morethe ultra high net-worth households in Dallas, I have called upon MBF Household Staffing for staffing needs and resources. They always bring me qualified candidates and strive to understand my principals needs. I have also seen how they train the nannies they place. They are protecting the professional and the principal by being proactive their policies. Kudos to MBF for setting high standards.

Attentive, kind, caring and totally saved the quality of life for my friend! Definitely recommend…read morethem!!

From the owner: Ameristars Best Care offers quality, loving, in-home care services for families just like yours. We…read moreprovide just the right mix of services to ensure your loved ones' independence, enhance the quality of their lives, and maintain their in-home safety. Our dedicated in-home services were created specifically for people who prefer to stay at home but need a little help or ongoing care that cannot easily be provided by their family or friends. Email us to start receiving special offers!

My wife, who suffers from Early Onset, has recently started going to Friends Place a couple of days…read morea week. She loves going. The staff is incredibly helpful and caring. The activities are fun for her, and she always comes home with a smile on her face. It is a great care facility.

Friends Place is fun. It allows caregivers to adults with dementia to keep their loved one home…read morelonger. Friends Place is like a country club/ cruise ship with breakfast & a 3 course meal everyday, non-stop activities, live entertainment and funny, entertaining staff! Caregivers can go off to work or run errands or just take a break, knowing their loved ones are not sitting around watching TV or sleeping. They're working their brains & slowing the process of dementia.

I can't say enough great things about Prominent care and Denise. We were in a bind finding…read moretransportation to Dialysis for my Mom from West Mckinney to Frisco. All the companies we contacted would not cross city boundaries. Denise went out of her way to make this work so I could go on Vacation. It was so nice to not worry if she was going to get there and picked up. We look forward to building a continuing relationship with them. Thank you Denise and the Prominent care team.

I was in need of transportation for my elderly father to go from one rehab center to another ASAP…read more I found Prominent and was immediately put at ease by Denise who took my call. She quickly made the arrangements and kept me updated throughout the process. There was a small additional fee due to the same day request but it was minimal and I was grateful they could accom odate us with such short notice. Antonio the driver and his associate were helpful and courteous and helped my dad get in and out of the vehicle and escort him to his room. They truly helped us out and took great care of my dad - will definitely use them again. : )

The owner Britt Hollingsworth is horrible. He said over the phone that he took my insurance. He did…read morenot show up for patient i take.Then i had to call him the day before my surgery to make sure i had a ride to the hospital. He barley got me there. He had four days to come to my house for signatures, after surgery. And then didnt take my insurance. I had to pay out of pocket over 2,000. He was rude, accused me of lying about me taking so long to pay him. When i did not receive the bill for months. He taljed tacky , was angry. And i paid him as soon as i did receive any money. then after i told him to never contact me again. Then i asked for him to be professional and send me a receipt. He was a terrible person. And never sent it.. Do not use this service..

I was surprised also. In first talking with him I felt like we found the right organization for my…read moresister's home care. Then the first charges happened on my card. I called him. Asked for the invoice I assumed my sister received it but I got it and then had someone else in the business look at it and they indicated I was over charged by at least 20%. But my sister seemed to like the people so we went on. This week my credit card company notified me that possible fraud on my card. Realized it was possibly visiting angels so sent Britt an email asking if they had charged the card because i nor my sister had not received an invoice. No response, but looked and my card continued to get charged again that morning. I was out of the country but called Britt since he had not responded to my email. Indicated to him that had possible fraud but he said he had charged it. I said ok but I never received an invoice from him. He said he always gets payment first then gives us an invoice of charges..... I said that is unusual. Most all companies bill the services so the client can review that charges than is paid. He argued with me and became rude after he maybe saw I was catching him in a possible unethical business practice. Any company I know would never have a problem showing the client what service is being done for the Payment. The other visiting locations in the area seem to have positive reviews reviews but this one in Plano does not. We have decided to find a more reputable service in the area. Look closely before you make a quick decision on a slick talking marketing rep.