I value the resource we as customers have with online reviews now. I have only ever given one other online review, but I had such a TERRIBLE experience with this company's "management" that I HAD to post a review to hopefully save someone the same trouble and negativity I experienced. I have a mixed review between the actual movers, the so-called managers, and the actual owner, so I only gave an overall rating of 3 stars. I will separate the different "services" we received.
The movers: they were decent. The only other experience I had with movers was a company that moved my parents house. They packed up the ENTIRE house-without anyone present I might add, loaded it in a truck, and we got all our belongings safely to our new home. I expected something similar, but this was not the case. They sent four guys, one of them was assigned to be the leader. He told me "you have to tell my guys what to do or they will just stand around." Really? They didn't box up and haul out the things I asked them to and they loaded the things I was going to donate. I rented my own uhaul and when I went to get it my sister told me they didn't do any work while I was away. It was about 40 min. I understand if they felt unsure what to do during that time, but there was PLENTY of things to move and things that could have been done during that time. Also, when I got back they told me I was out of tape to seal up the boxes. I just would have appreciated a phone call before then so we didn't have to take more time for my sister to run back out to the store and get more. It just would have been helpful, but it's not like that made them terrible movers or anything. They were decent, not fantastic or terrible. If you hire them and expect to give lots of direction you'll be fine.
The "management:" I have NEVER encountered such incompetent selfish managers in all my life as a costumer. Come to find out they were the source of many of the problems I had in this company. The movers told me they didn't know that I they would be helping with packing, just loading. I had specifically scheduled this at the beginning and then CALLED TO CONFIRM a few days before the move, but never received a phone call back. They said this was a common problem with the "front desk guys" (he didn't even refer to them as managers which come to find out is what they are) and they don't get a lot of the information they need before arriving to a job site. Also, when I first called to inquire about there serviced I explained what I needed and it was THE COMPANY that suggested sending out 3 guys and said that would be plenty, but then on the actual day they sent out 4. I definitely needed the help, but it doesn't seem like it was scheduled or communicated correctly and I ended up paying a higher hourly rate than what I signed up for. What if I had been on a tight budget? When I originally called to report that the movers hadn't worked for the 40 min I was gone getting the uhaul I wasn't calling disgruntled or demanding my money back. I thought it would have been a fair decent gesture for them to offer that, but Justin, one of the "managers" said that there are two sides to every story and he would have to talk to "his guys." There are multiple problems with this and I don't think I have to explain. Then he went on to tell me it was probably my fault. I got really upset and he said "i'm not yelling at you. And as I'm sure you've heard I've passed up 4 other phone calls because I'm talking to you." Someone needs to teach this guy how a business runs and what customer service is. The other "manager" I spoke with wasn't much more help. He said he was the owners brother and the office manager and that I couldn't be talking to someone better than him as he threatened to "yell" and "get rude with me back." I got in touch with him because he had left me a voicemail that I thought was him following up with my previous complaint, but he didn't even know why he was calling in the first place. Just that he "had a missed call from this number." After I re-explained my complaint and then my additional complaints with how rude Justin was he said he was sorry, but that was all he could offer me. He said "all you've done is call and complain and you haven't told me what I can do for you or what you want!" I hung up because he was yelling and talking over me so I had my husband call back. Then the guy FINALLY had the owner call him.
The owner: My husband said he was very nice and apologized for the way his staff handled the situation. It was nice to get a call from him, but I really hope he takes a good look at who he has managing his company because apparently they don't care enough about customer service and could ruin this guys company. He said he would talk to his guys, I just hope he really does. I can't say enough bad things about the managers.... read more