Our family has been working with Ralph from Eva's Home Health Care. Ralph has been very helpful…read moreand informative. He send us some caregivers to interview and we feel they will be a great addition to our family. He was able to send us candidates within a couple days since our need is time sensitive.

I was very specific about the days and hours needed and they assured me they had caregivers…read moreavailable. Scheduled an interview with a caregiver, Barbara. The days and hours worked for her until she left the interview. Then apparently "we had a small problem". She wanted 4 days and 6 hours a day at $25.00/hour based on what she "saw"???? I asked what she saw, apparently the house was a mess??? It's a condo and I know it wasn't a "mess". Sorry Barbara and Eva's, there are other agencies out there.

We called Home Instead when mom needed someone with her daily and soon we needed 24/7 care. The…read moreteam quickly adjusted our care plan. Everyone we worked with was professional and very caring. My husband and I live out of state. We received updates from every shift through the Honor app. It was such a blessing to see that mom was receiving loving care. I highly recommend the Home Instead care team.

AI (and a change of ownership) has not been kind to HI. (Nor has the new "post COVID" economy which…read morehas sharply reduced availability of caregivers as well as administrators - though some have hung in with HI since the organization took excellent care of my Mom in the last years of her life, most of her caregivers have aged out or moved on). more recently (Mom died in 2019), I hired HI to provide in home care to an aging friend recovering from open heart surgery, and spent nearly full time myself trying to find lost caregivers, chase down keys left home by one particularly distracted caregiver, and assure myself that my friend was indeed being cared for. I'm not sure any other agency would have done better but it's just very hard work and worth doing oneself if possible - these days I think Medicare will pay family/friends to caretake ill aged persons, maybe not as much as they'd make doing other jobs but keeping loved ones from running into the street or swallowing poison (by mistake).

I am very pleased with the professionalism of this agency and the fact that the staff for aunt's…read morecare team is led by a RN and the caregivers assigned to her case are CNA's. My aunt is 91 years old and has 24/7 care and the caregivers we've worked with have been wonderful. They are very attentive to my aunt's needs, helping with her physical therapy and respecting her independence to make decisions regarding her schedule, her meals and what she wants to eat. My aunt enjoys their company and we are both appreciative of the support she is receiving.

I got hired and onboarded in April…read more Due to ownership changes, ADP payroll was inaccessible to new hires for 3 months. This meant you could not see your tax information or paycheck stubs for 3 whole months and the office staff refused to send copies of paycheck stubs. 7 clients in 3 months because some of them lied about their needs for a caregiver. Caregivers are not there to scrub toilets or put in IVs or catheters or to take vitals. We are not nurses or maids. I have dealt with a lot of verbal and emotional abuse from clients from this company. Family members screaming and cussing at me. I have dealt with inconsistent scheduling and promised full time work for consistent clients. The lady in charge of scheduling was inconsistent and unprofessional. She would miss emails from staff and clients and repeat harass call staff and clients. The ex owner and new owner would never write her up or take disciplinary action. Run, don't walk from this company.

We had high hopes for this agency when arranging dementia care for my father, but our experience…read morewas extremely disappointing. We scheduled care twice a week from 9am-2pm to give my mother time to handle personal responsibilities and to ensure my father had some engagement during the day. This is fairly standard support, and we were clear about our expectations. Unfortunately, the caregiver provided did not meet even basic standards of care. During multiple visits, she spent the majority of the time filling out time sheets, watching videos on her phone and at one point was asleep while on duty. This was especially concerning given my father's condition. At one point, my father called us confused and frightened while the caregiver was upstairs and not actively monitoring him. It was even more concerning to find out that our caregiver was napping upstairs during this. We were looking for dependable, engaged support during a very vulnerable time for our family, and this experience did not provide that. If anything, we just feel like we were taken advantage of.

Wonderful Company. Friendly staff. Would definitely recommend to anyone in need of assistance with…read morea loved one

Firelei González, Anna Figueroa, Jessy and Erika me ha tocado trabajar con estas supervisoras…read more geniales, maravillosas, exitosas, motivadoras y ayudan a querer más aún tu trabajo. Gracias gracias por su dedicación y sobre todo valorar el trabajo que hacemos esto marca una gran diferencia con otras empresas. Orgullosa de trabajar para ustedes y vamos por más

I'm very happy with the help i received for my dad, Argelia Rodriguez is amazing and she was very…read morenice to work with, she listened and understood my situation, she helped me from the beginning to the end. would i recommend her yes i would.

What can I say about such a Wonderful place. I've had the experience and Great pleasure of working…read morehere for about 16 years. The extensive, but very necessary regime to become employed here is, in my opinion, one of the things that makes this establishment soo Special. Not just anything or anyone is accepted. Working with Seniors, who depend on us in so many ways, need trustworthy, loyal employees that also possess upstanding character and ready to assist at a moments notice of any resident that may need help. This is an attribute I have seen displayed at Montgomery Place; from our Staff and all throughout the establishment. During the CoVid 19 Pandemic I've seen our CEO implement and carefully devise a strategic format to keep the Residents and Staff safe. A daily Broadcast Of pertinent information was set in place; from how to correctly wear masks to checking temperatures in and out daily. Our CEO; Deborah Hart has worked long hours, tirelessly with her Team And dedicated Staff daily since this Pandemic began to help in keeping us all, as one unit, safe while displaying some glimpses of familiarity and comforts of life Residents enjoyed and became accustomed to prior to the Pandemic. In my opinion Ms. Hart, with COO; Paul Zappoli and their tireless team, have done an Outstanding Job . In closing; I would like to commend any Senior or loved one of a precious Senior residing in the Hyde Park and or rural areas of Chicago, local and distant; come enquire, virtually or once this Pandemic lets up, in person. We'll be engaging as our Marketing team takes you around and expounds with just a glimpse of what this Great place has to offer. Dawn Thomas, Front Desk Agent

The office experience is superb. Details are written down and my concerns were repeated back to me,…read moreto make sure everything i needed was on the list. Nurses are extremely efficient and caring. I like how the nurses pay particular attention to make sure medication is being taken by the patient.