Poor customer service. The phone staff have very bad attitudes and are extremely rude. I will be…read moretaking my business to another agency.

Addus Home Care Agency in Norfolk, VA sent Clarice Churchwell to help me for 12 hours a week. She…read moreverbally abused me, first made me out a liar. She went to grocery store for me to get Amy's dinners, I asked her to read the ingredients as I am to have no sugar. I got one with sugar, I ate it without reading ingredients and felt bad next day. She called and asked what time she was supoosed to be here, I told her about the dinner with sugar, sĥe said she didn't do it. I had to show her the box. I got into her vehicle next day and I said I heard the news and somebody burned flag outside White House, Trump signed an executive order outlawing it. She threw a raving fit saying I am tired of you mentioning Trump every time you get in my vehicle and proceded calling Trump every name imaginable and telling lies on him Prior to all that she said she was 64, I asked her if she drew social security. She threw this up to me that I was prying into her personal business so I could tell somebody. She is black, she then said whites are always wanting something for nothing. I am white. In the middle of this I said you're the craziest person I have ever seen. I reported her to Addus and they won't do anything with her. I reported this to the Director of the V.A. in DC but have not heard from them, to soon. I also reported her to a local V.A. social worker who contacted Addus in Norfolk. They wanted to send some one else and I said no for I am afraid of them. I asked Devon Roberts in St. Louis, MO to get me another agency. I plan to report Addus to the state agency thar over sees them.

Roaches..all in food and rooms. No clean towels, terrible staff please if you have family here take…read morethem to court. Bed sores are common here and staff are terrible!!! Avoid at all cost

Living here has truly helped turn my life around. With the support of staff and structured…read moreenvironment I have been able to stop drinking and using drugs. It hasn't been easy, but being here has made a huge difference in helping me focus on my recovery. I am now working toward finding housing placement in a less structured setting and continuing to move forward with my life. Thank you to everyone at Morgan Park Healthcare that were patient, encouraging, and supported me throughout this process.

The worst agency I've ever worked for. Rude, incompetent, poor customer service andpoor work…read moreethics. Ive been this agency for 4 months, In the time I've had 3 supervisors and nobody knew what they were doing. They stole a weeks worth of pay and with no resolution in sight!!! Run not walk !!!!!!!!!!!!!! They don't deserve any stars......

Location: Wheeling, IL To Help at Home,…read more We are writing to express our sincere gratitude for the outstanding care and service provided by Hsiang-Ting Chen. Hsiang-Ting has shown exceptional compassion, kindness, and dedication in her work with my mother Wendy Jiang, Aunt Mei and other elderly residents @445 E Main St, Barrington,IL. She not only performs her household and hygiene duties with great care and attention, but she also goes above and beyond to offer thoughtful and respectful service to those she helps. Her loving heart and empathetic attitude bring comfort and support to the elderly, and her presence has made a meaningful difference in their lives. We truly appreciate her efforts and the warmth she brings to her work. From the bottom of our hearts, thank you. Sincerely, John

This is THEE WORST place!!! The staff (supervisors, office support and home health aides) are…read moreunprofessional, rude, inconsiderate buffoons that I would warn anyone, including an enemy, NOT to use for the care of their loved ones--that is of course, you're doing it to punish them for years of abuse and neglect inflicted upon you as a child. Trust me, look elsewhere, because this place is ridiculously incompetent. This warning comes from someone who attempted to work with them for over a year to provide adequate services for the care of my beloved mother. However, if you love to micro-manage people to do a job they should be well versed in or follow in behind them to correct errors made on a job even a high school dropout could master, then maybe this IS the place for you--GOOD LUCK...

While investigating the options for the care of my grandmother, we contacted Ma' Dear Home…read moreServices. The staff member spoke with both my mother and grandmother, at length. They were patient, informative and thorough; which was appreciated as we didn't know where to start. Options were offered that didn't generate business for them. I would definitely consider them again if, God forbid, we're in a similar situation

The office experience is superb. Details are written down and my concerns were repeated back to me,…read moreto make sure everything i needed was on the list. Nurses are extremely efficient and caring. I like how the nurses pay particular attention to make sure medication is being taken by the patient.

So I was sent here by my company as a overnight caregiver for a nice elderly man. He pressed his…read morecall button numerous times for his diaper change and no one came to his aid. My job tasks for that night were to not leave his side, I'm not certified AT ALL in CNA EXPERIENCE. I am ONLY there for his SAFETY, I advocate for him. I had to leave his room and search for a nurse, who then told me to ask one of the CNA's and the front desk on their second floor. They told me I had to wait for other CNA's to come in. Another 10 minutes go by, this CNA "Jinoris Robinson" or however you spell it comes into his room and asks what the problem is. I tell her he needs his diaper changed and she VERY RUDELY says "Isn't that your job?" WHO are you talking to? Of course I keep it calm and collect because this lady is NOT going to take my outta my character, I tell her "Um, I'm not sure, this is my first time here". She leaves and says she'll be back, during that time I call MY company that I work for and ask them who's job it is to change this poor man's diaper, they said the CNA's. 10 or 15 more minutes go by AGAIN, so I make my way out of his room up to the desk on the second floor. I see this lady "Jinoris Robinson" keke'ing (laughing it up) with her other coworker's. I stand there and stare at her waiting for her to notice, she sees me and begins to walk past me so I speak up. I tell her I called MY office and they said it's YOUR JOB Miss. She immediately interrupted ME before I finished and said something slick IN FRONT OF THE OTHER CNAS!! WALKED PAST ME WITH HER LOUD CART WHILE I WAS STILL ADDRESSING HER! ( I was STILL being nice to this lady.) One of the CNA's says that she'll be in his room shortly, why couldn't she say it? Too angry huh? So I sit outside of his room waiting for this unprofessional CNA to come change this diaper. At this point the man yelling for help. She finally comes around the corner, walks into his room and SLAMS the door. She's in there for about 8 minutes, she comes out and I said, "It took you SO long to do something that could've been done AN HOUR AGO". She says, "You ugly bitch", of course I defend myself DIDNT even have to curse at this evil woman to embarrass her. She says, "I get off at 7, meet me outside", oh so now you want to fight me because you had to do YOUR JOB? I tell her, " If you don't like your job why are you here?" She calls me a jealous bitch (what is there to be jealous of? you look 75) look at me and look at you. NURSE IS NOWHERE TO BE FOUND and she made sure to keep her voice low in fear of losing her JOB. She says a couple more things before I told her to go and "change some more diapers", Why are you in my face arguing with me. You changed his diaper, AS YOU SHOULD, and you're still mad? She walks away, walks past a couple more times saying things under her breath, which I ignored COMPLETELY. An hour passes and the nurse who was nowhere to be found asks me about what happened and I told her, here comes Mr. Loud Mouth "Jinoris Robinson" giving IT'S unwanted/unneeded input. IT LIES to the nurses face and DENIES EVERYTHING I said to the nurse. Calls me a LIAR, what do I have to gain by lying? Be honest with me. What am I gaining by "lying" on you?! Maybe she was ultimately upset because she knows I make more money than her ?? I don't know. But that ANGER AND RAGE does not belong in a facility like this, that behavior in a place with these obviously fragile people IS NOT ACCEPTABLE AT ALL. AT HER BIG AGE. This lady does not belong in ANY healthcare field, maybe she should try Amazon or UPS.