The technician was very kind, but the job took too long and he was late due to being provided the incorrect service address by HelloTech. Where the service incorrect address was derived, I am uncertain. After calling me to get correct address, he arrived at 6:30 for a 5p appt, and did not finish until close to midnight for tv mounting. Way too late, especially on weeknight.
HelloTech also charged me $299 additional dollars on top of the $872 price for mounting 5 TVs. The $299/yr support plan that I DID NOT AUTHORIZE was not discussed with anyone and should NOT have been billed to my card without permission. I asked for 5 TVs to be mounted, why would I need (without consent) a support plan auto billed yearly!!! EXTREMELY DISAPPOINTED. If you need services, find local direct reputable people/company to work with.
Reconciliation Note: I called about the unauthorized charge and was informed it will be refunded. The support person was kind and apologetic, but this entire situation left a bad taste in my mouth. read more