We tried to use a HelloFresh promotional discount. It did not apply and they charged us full price. We asked in the chat for them to correct the charge to the discounted price. They continually told us they could not adjust the price. So we asked for them to cancel the order. Then they told us it was too late to cancel the order even though we had just placed it a few minutes ago. We chatted with them for over an hour before they agreed to cancel the order and issue a refund. We told them we no longer wanted to try HelloFresh. A week later we received another charge for $128. We tried to log into the account and it said we did not have an account. We got no notification our card was being charged and we were unable to reset the password. We had to do another chat and request another refund. They agreed to give us a refund, but could not explain why our card had been charged again when we didn't even have an active account. HelloFresh is committing credit card fraud. They claimed we didn't have an account anymore but they definitely saved our credit card number and were charging it. This attempt at using HelloFresh was definitely not worth the time and effort required in correcting their fraudulent charges. read more

Horrible experience !!! First time user and I created an account just too all of my option and now I have a meal being delivered that 1. I didn't even select 2. Can't eat once it gets here. all customer service said was that it was user error when I even cancelled the account once I saw I didn't like the meal options. Customer service first said because it wasn't cancelled by 11:59pm 5 days before the delivery when in fact it was cancelled per my email received. then once I informed him of that I his story changed. Be careful !!! Never trying again or recommending. They only get a one star review because you're forced to leave atleast one star to make a review read more

I am new to HF... only on week 3 and so far, it is working well - learning different ways to cook and getting away from the 'same old' dishes. There was one problem with a meat packet which was slightly open and leaking, but I called and received a credit. My account is for 2 people, but I cook for one so there are leftovers for other days. Little too much rice with some of the dishes - will see if I can substitue something healthier. I am planning to change to every other week - hopefully I will not have account problems which so many other reviewers have described. read more

My mom and I were getting meals for a while and everything came on time and everything tasted good. However these past few weeks, the food has been delivered to the wrong address, the ingredients haven't been the right ones, and they've resent us the same meals whenever we haven't asked for that. I don't know what's going on and normally I'd never complain but this is ridiculou. read more

They never gave me my refund once I canceled my order (it's been well over a month in case they wanna reply with the same "10 business days but depends on your bank bs"). Recipes are decent (hence the 2 stars) but after having to dispute the charge with my bank, it's put me off using them ever again. read more

Have done Hello Fresh in the past. It was okay. Food was pretty good, but the monotony of the preparation got overwhelming. You have to keep up with it, or your bags can start to pile up and the food go bad. I cancelled a couple of years ago. We have switched to vegetarians, so I just went in to their website to view those options. Of course...you can't see the food options until you enter through your registration process. When I got to the menu options, they only had 5 Vegetarian dinner options. And the calorie counts were way too high on those options. I exited out of their site...and NEVER hit "submit" or "accept". Low and behold the following week, my card (that was already in their system from 2 yrs earlier) got charged...and we received a box. Called Customer Service, and was able to cancel my subscription, but they would not refund the cost of the unwanted box, because they say I used a promo code. Seems like unwanted "activation" happens frequently. read more

Will never use this again. I attpted anforst.box with meal plan of 3 meals for 4 people. First box I received was absolutley awful. The box was in no way damaged but one of the packs of meat had a hole in it and the juice got literally all over everything in the box. All vegetables, all recipe instructions. Cant even peel the instructions apart. And to make it worse as im.unboxing and placing items on my counter I didnt realize that this liquid wasnt just comdensation until I got to the meat at the bottom and had already started putting up all the vegetables as I was getting them on the counter. So things i already had i now mixed with the contaminated product. Absolutley awful, wasted my money and had to throw away more than what i paid for. Will not use again. How they pack them is awful read more

I ordered from HelloFresh without totally realizing how much they would charge after the first promotional charge. I waited a couple days and called and cancelled my order. I requested that the charges be reversed and they said they would. As I kept getting emails from them I called them again two times to be sure that my account had been canceled and there would be no further orders placed. I again affirmed that I wanted that first order canceled as I felt they had plenty of time to do that. Everyone I talk to was very obliging and said that they would cancel the order and reverse the charge. Well today I got my first box of HelloFresh and was definitely charged for it. I am extremely angry as I don't know how you cancel with this company for that reason I am giving them a one star. I haven't tried the food it looks like it may be fresh but again I wanted to cancel and they never canceled my order. I will have to call them again and make sure there are no further orders coming and if they are I will refuse to pay for it. Be careful in ordering from this company. read more

Signed up 01/04/22 and should have been forewarned when the first thing they wanted was a credit card. Finally saw the food offerings, and after reading three and realizing that they were high in sodium, calories & price, we decided to cancel without placing that first order. NOT SO FAST. Those first three entrees were put together as a "first box", when we never actually ordered them! Due to be delivered 0/09/22 - 5 days later. Spoke to PAUL in customer service - one of the rudest, most unprofessional and bullying reps we've ever encountered in any situation. He finally hung up on us rather than engage as an adult. Chatted with "Agent Mary" who actually agreed (we have the transcript) to refund the price of our initial not-competed order and cancel our account. Then followed three days of conflicting emails: your account has been cancelled vs. your first box is on the way. You got it; the first box showed up today, the charge is still there, and no refund has been seen. We're disputing the charge if there's no refund in a couple of days. First complaint has been filed with NYC BBB - their U.S. operation is located there. Second complaint will be filed with New York State Attorney General within one day. Then we'll see about complaining with the German authorities, since the company is HQ'd in Berlin. Unacceptable performance by this company. Stay away from them. read more

I was given a free trial by a coworker. I selected three meals, those were delivered and we didn't use any of them. I wanted to cancel my subscription and did not select any more boxes. I could not talk to anyone on Christmas day 12/25 as your offices were closed for Christmas. I was finally able to cancel my subscription on 12/27. This morning (12/29) I got a notice that a box I didn't order, with product I didn't select, was chosen on 12/25 without my knowledge and is headed to my house. (I received no notification that HelloFresh was selecting product for me on 12/25.) I am out of town, 3 hours away and that food will rot that they supposedly ordered for me. I called customer care ASAP this morning when the notification came through my email that there was a delivery on the way, even though I had already canceled my account and not selected additional meals. I tried to get them to reroute the food to someone that could use it such as a local food bank or shelter, but they said they can't reroute the delivery that your team selected on a day that you were supposedly closed. I was also charged $53 for food I can't use and did not order and could not get information on because it was Christmas day 12/25. I am extremely disappointed that due to your faulty practice to select food and a delivery date and time without the customer's input or consent that your team is wasting food when there are so many in our country going hungry. I expect a call back ASAP. I expect a refund for the delivery today. read more

This company has the worst delivery service i have ever seen....who delivers for them a 99 yr old with dementia, gee whiz. At first I was angry that they deiivered my food to the wrong.address three times but then i thought about it. If there delivery drivers are incompetent I sure don't wont them handeling my food. On top of that the food portions are not enough to feed my grown hardworking husband. read more

Delivery driver delivered my food to the wrong apartment and I have spent in total over 2 hours on the phone trying to get my money back. Still no resolution. read more

My first delivery showed up on my porch with a big mess inside. All the recipes were ruined when I pulled them apart. I am just going to throw everything away. I don't trust this product. It may have been damaged in delivery but I doubt it. read more

I called Hello Fresh about the food I did not order and 2 of the six meals that my whole family did not like. I received pork meals that I did not order and the Sour Cream n Onion chicken and southwest beef cavatappi and they were inedible. The customer service said he could change my schedule to once a month, but they don't give credit or money back.I cancelled immediately. read more

I placed my first order with Hello Fresh last week for delivery today with a discount code I received. I received several texts today saying my delivery was delayed and several more saying it will be delivered today. I received a box and thought all was good, except there were supposed to be 2-boxes! I contacted HF and was told 1 box was damaged, and they have credited my order. That sounded great, until it was explained that the credit would not be effective until I bought 6-more orders from them! Excuse me?? I spent over $90.00 for 7 items, received 3, yet have to pay for the 7 items until I place 6-more orders? I do not think so. VERY poor customer service so I cancelled my subscription, will not get the credit, and will try Fitlife Foods or one of the many other food box programs out there. There are too many options out there for me to stay with them! read more

Hello Fresh is a scam. Less than a week ago, I wanted to check them out and see if they would be a fit for our busy life. Seemingly, I needed to enter all my information, including a credit card number. Slight red flag, but I figured I wouldn't actually use it to order unless it looked good and fit our family. I looked around for about 10 minutes and realized there wasn't enough with our specific dietary needs to make Hello Fresh worth it, so I canceled my account and went on with life. Today, Saturday, I got an email that my Hello Fresh order is out for delivery. I immediately got on with their customer service and questioned this since I never picked meals, added them to a box, or confirmed any sort of payment. They said that just by entering my information I gave them permission to pick things and charge my card per their Terms and Conditions and me not reading those was my own fault. I now have meals I cannot eat, cannot return, and cannot get a refund for since I never authorized a charge (at least authorized anything that I knew of, but who knew companies now hide authorization of credit card charges in their Terms and Conditions). Their customer service was rude and completely unhelpful. They also refuse to delete my account, so I fear that they will charge me again like they have hundreds of others (per complaints on their social media and BBB). I will be disputing charges with my bank and contacting the BBB. Their meals might be decent, but I won't know because I am sure they just taste like scam and fraud at this point. read more

Packages are delivered right to me with all I need to cook up a wonderful meal. No need to shop for food, run to the store for last minute ingredients, or study recipe books. I like it! read more

So I've had a few hellofresh boxes now...they aren't terrible, and I never had a problem with receiving bad produce...BUT I decided to start skipping some weeks after some time because canceling was not easy at first, and the cost just wasn't adding up (they advertise as being more cost efficient than groceries but I'd beg to differ). Every week multiple times they'd send me emails asking if I want to unskip my weeks and of course i did not..well stupid me i forgot to skip a week and not a single email came to remind me i had an upcoming order...which if anyone knows they will choose your meals for you if you forget to choose them yourself...well i ended up with a 71 dollar bill for you wont believe it but spaghetti and some black bean wraps...2 meals that i could easily make under 20 dollars...i tried calling customer service hours after missing the cut off time for canceling, was hung up on 3 times...finally got in contact with someone and they were extremely rude to say the least. He said he would be willing to ship my order to another address...I said "now why on earth would I want my order at an address I don't live at?" To which he replied "because that's the only option there is besides changing the meals in the box" I asked if I could have the meals switched to something cheaper...the reply was no. I asked why the spaghetti and black beans were 71 dollar meals and how that adds up to which he replied "yep". Needless to say I requested my subscription t be canceled and after this 71 dollar spaghetti and black bean wraps I'll be relieved to never deal with hello fresh again and would never recommend them to any sane person..also can I just mention all the needless one use plastic waste?! Gross. read more

Wow! Where do I start! Poor customer service charges you so much for the food choices that are decent and won't ever cancel orders after being placed. Surprise charges because they don't tell you the amount upon check out either. Not a good company and not good food. I do not recommend at all. read more

Macy's sent me a hellofresh card with 16 free meals. I entered the code and it reduced it down to 11 meals then it said it was going to be $129. it insisted I leave my address prior to me Seeing what I was going to be getting. when the card said 16 meals are expected to get 16 in meals. then it said I had only 4 minutes left. Gave up! read more

I put some items in my cart when I realized I wasn't going to be home that day. I went to the cart within an hour and started deleting the items in my cart. The system purposely does not let you delete some of the items, that's the gimmick they use to still send you the items and charge you. I was told by customer service I was supposed to cancel the order five days before my delivery date. The items were placed in the cart within four days and canceled within the hour. When customer service answered the phone after I noticed, they had already charged my card. She answered the phone with a burp and as she's talking to me she's eating and chewing in my ear. Bottom line I cannot get a refund I never hit the order button. I only put items in my cart that it would not let me delete. In the meantime, the food is still going to be delivered while it rots at my door, I cannot get a refund. Which now I have to go through my credit card company to dispute the charge. I haven't even tasted the food and I already have a bad taste in my mouth. read more

Very dishonest and fraudulent company. I have never done business with Hello Fresh but they have been billing me $60.55 every week for the past 4 weeks. and continue to do so. I called their company and they just tell me that I do not have an account with them nor have I ever had one. They ask for the last 4 digits of my card number, my zip code, and my name when calling. They searched their records and said I do not have an account and they can not help me. I again explained that they were billling me every week and they stated it was impossible to bill a credit card without sending food to the billing address. They said that security measures in their company prevent anyone from using my credit card and shipping to a different address than my billing address. I again explained that they were billing me every week. They agreed to have a supervisor research their billing system to find charges to my card and call me. The supervisor called a few days later and stated that they needed an order number and couldn't research why I'm being billed with just my credit card number, I explained that I don't have an order number because I don't have an account. The supervisor said they couldn't do any thing for me without an order number and told me to just dispute it with the credit card company, I called the credit card company to dispute the charges and had to cancel my card. A few days later, the credit card company said Hello Fresh replied and told them that I had agreed to recurring charges and were able to get my new credit card number due to Visa's policy regarding recurring charges. They keep billing me and I have to call the credit card company every week to dispute this. read more

I tried Hello Fresh meal delivery so I could gain weight back after having cancer and having some health problems. At first it was so nice to have those meals prepackaged. All the planning done ahead of time. Exact ingredients in portions that helped me gain the calorie content I needed. But I had some delivery issues and I would get too many meals so I put the meals on pause. I had so many problems getting the boxes paused. The customservice was very rude so I decided to cancel. The man said he was glad I was "still sucking air" because I had become so upset after speaking to a third person to explain my problem. So. If you don't mind being treated disrespectfully after spending your grocery dollars with Hello Fresh. Or having problems with deliveries. Go ahead and try them. read more

HF double charged me for a box. The box never arrived, so they refunded me one of the charges, but not the second. I spoke with multiple customer service reps, none of which spoke good English. One rep hung up on me, Another lied, and the third did not follow through with what they said they would do. I will also note that all of their customer service reps appear to be teleworking from home so all I could hear were their kids and family screaming in the background. Despite asking for a supervisor numerous times, they told me my complaint didn't reach the level of needing a supervisor or that a supervisor would call me within 24 hours (twice) - At this point, I'm about at 730 hours and still no call from a supervisor. I eventually cancelled my membership and am disputing the fraudulent charge with my credit card company to get my refund back. I would NOT recommend this company. Horrific customer service. read more

I have ordered a total of 14 boxes from these guys, not really having any problems. The last box I ordered had meat that had already been opened. I called customer service and was told they would refund me on my next full priced box in the amount of $15. I informed them that I had canceled my subscription because the cost was too high, this was my last box. I got a giant f**k off after that. It doesn't matter that I had been a loyal customer and spent hundreds on their food service, all they care about is the bottom line. I was told a supervisor would call me to work out the problem. Never happened. I was down a meal to feed my family that week and they wouldn't even rectify the problem. I was told they only use fresh ingredients, so they couldn't just replace the pack of meat. Half the time, the meat is still frozen when I receive it. I doubt they had to wait for a butcher to restock their freezer. read more

Hello fresh customer service gets an F-failure. I received a gift card and the website would not work so I called them and the rep who was helping me did not know how to use since I was on phone with him for 28 minutes to get to use my amount on gift card and he did not know how to use it. He told me my delivery date was 12/28/20. Well I got an email saying I owe them 79.00. I called them again and Candace stated that nothing show for an order and the gift was still there and that the gift card was to use on 2nd order. I went over this with Candace and then she said the order was canceled due to lack of payment and firmly I gave her the amount of the gift card. Hello fresh are still as incompetent as they were in 2015 to 2016 bc I delayed orders and they continue to send them. Hello fresh gets your attention with a free gift card and then the hook you by using your credit card as they wish and they send you what they want. You can't cancel it thru app but you have to call in and get really bad service on phone. I feel sad for my friend who paid for a gift card. DONT USE HELLOFRESH- they will hook you and use you credit card as they want. read more

scam company, food was poor quality, continued to send and charge after canceled, "free" meals ended up costing HUNDREDS of dollars!! PLEASE STAY AWAY FOR YOUR OWN GOOD read more

Be aware that when you order your first few meals with HelloFresh that they will continue to charge/send you meals unless you indicate you dont want them. Wouldn't give me my money back for some meals that I didn't want. Food is quality and it's a good service if you wanna try something new in the kitchen. Just disappointing that they couldn't help me out. read more

I have tried Hello Fresh for one week. I was a little wary because I could not find transparent pricing anywhere on their website before signing up. My concerns were legitimate. I signed with a new subscription sign up, so my first delivery for 3 meals was 29 dollars. For the following week, I was supposed to be charged 24 dollars. I was but, in addition, I have also a charge of $48, so that makes it three charges for only one box. That is scary. Also, my discount was supposed to give me 20 free meals and free shipping. The meals are being gradually discounted but I should not be charged $10.99 if free shipping was promised. Otherwise, the food was decent and easy to make. Tasted well and I like the creativity and not having to think about what I will cook. However, paying $70 for just two meals is really excessive. I will dispute it but I am also very close to cancelling the service altogether. Lack of transparency about billing is a major "no" for me. read more

I attempted to open an account with hello fresh and each time I attempted to order the food of my choosing the website would auto populate food I wasn't interested in. Each time it was right before I processed a first payment. So I backed out of purchase and looked into other companies. One week late I got a order confirmation email. Astonished, I immediately checked my account. Sure enough, hello fresh had charged my account without my permission. Not once but twice!! I called the hello fresh and the representative told me that as soon as you enter your card info the company takes thats as consent for billing. Even if you never push the accepted payment/process payment. This company is a complete rip off! It is illegal and vagrant miss use of my secured information! Now I have food coming I didn't pick, over paid because discount didn't get applied, and to top it off the food didn't even show up today!!!? So much for fresh. Guess I'm getting a box of quickly expiring food some time tomorrow read more

opened an account then was not allowed to pick the date or food for first shipment twice- closed each of these accounts because their chat folks could /would not fix. then thought I would try one more time to set up account without having the delivery date past when I could change the food options. after three times I gave up. was again locked into meals I couldn't change as soon as I opened account. asked for them to cancel account. instead they went forward with order. and tried to charge full price. when I discovered this they said it was too late to cancel. gave me a partial ref. but here's the kicker! when the food came the salmon for one of the dishes smelled up the whole box. felt nothing was salvageable. tried to get chat again but finally gave up. must have waisted like 4-5 hours trying to sign up for their food delivery and get dates right. in the end the quality was horrible- I get endless emails from this. I have used other services- never this bad. always reasonable. thought because of their marketing I guess that they would be pretty good. all in all awful service. a bit of bat and switch deals. bad food. read more

So it's May as I'm writing this review and back in March I ordered a box to try it out. After a little thinking I figured I didn't want the subscription anymore because I figured I would just buy my own food throughout the week. Well once you purchase it, you can't retract it so they were already planning on sending me my box, which was totally fine with me, maybe I would actually end up liking it and signing back up. Well I ordered it on a Tuesday afternoon and they said they would ship it out on Wednesday. I thought they meant the following Wednesday because how could they ship it out that fast. But they sent it out the following day and I didn't even realize it until I checked my email the following week thinking that Wednesday was going to be the delivery date. Well the email said it had been delivered LAST Wednesday and I was so confused. They also said that they delivered it to a garage...I live in an apartment and I have them my apartment number and absolutely nowhere did I say we had a garage so why they delivered it to a random garage is beyond me. They didn't even drop it off in the mail room. So I call customer service and tell them I did not receive it and where it said it was delivered and they refunded all my money and that was that. Well just today, again it's May now, I went to pick up another package from my mail room and saw a box sitting on the floor labeled Hello Fresh. I walked past to get to my other package in a locker and looked down and noticed it said my name on it so I was now very confused. I picked up the package and noticed it was soft and wet on the bottom and I could see there were gnats trapped inside through the packing tape and a dead adult fly stuck to the packing tape inside. I opened it up, outdoors, and there was mold and it stuck and there were a ton of gnats inside. The packing label even said the originally mail date of March on the top. I'm not sure where this package has been for the last two months or if they tried sending it somewhere and it got returned but this was a horrible service overall. read more

My mom and I wanted to try Hello Fresh as an alternative to always buying food and wasting it not using everything properly for different dishes. The box didn't deliver the first day and the second day came and to our astonishment our box also wasn't delivered. It's quite sad because we were really excited to try this out but customer service was pretty bad as well. We complained about the missing boxes and we got a reply saying our package was delivered on the first day but must have been stolen due to the new Covid requirements that a delivery should be left at the main door. I understand the need to be safe during a pandemic which is also one of the reasons we didn't want to go to the groceries too often, but my mother was here the entire day and no one rang our doorbell to notify us the delivery was there. There was no notification from a delivery driver either and when we complained about that and demanded a refund the employee responded that they couldn't issue a refund and could only send store credit for us to use at a later time to buy more boxes. Luckily we didn't settle and they refunded us for the boxes that didn't deliver, despite the employee telling us it wasn't possible and I'm quite disappointed because the concept sounds great but they've got a long way to go with their delivery methods and customer service. I really don't recommend this establishment. read more