I made an appointment for 8:15 a.m. I received at least three reminders via email and text…read moremessage, stating I needed to be there at 7:45 am. Why? Why do I need to get there 30 minutes before my appointment. I do not enjoy sitting in a waiting room that long. People have lives and things to do. A 15 minute buffer should be enough. AND, to top it off, I wasn't called to the back for my procedure until 8:35 a.m. (20 minutes after my scheduled appointment time). AGAIN, why? Why should I get there 30 minutes before my appointment time, when your staff is NEVER on time. Get it together and stop disrespecting your clients. If I was 20 minutes late for my appointment, I'm sure it would be an inconvenience for your employees. Metro Imaging opens at 8 am. They could not have been backed up already for an 8:15 am appointment.

Great experience. Staff was friendly and quick. I went for both an X-ray and MRI. Highly recommend.read more

So here's my update. This place sucks. They waited 2.5 months to call back about a suspicious scan…read more They said "they've been busy and they must have confused me with somebody else". Now I could have a health issue that's been brewing for 3 months, and they didn't even let me know. I'm sure I'm fine; but there's no excuses. Avoid by all costs.

Trying to get to their billing department is a nightmare. Then when you eventually get through the…read more7/8 depth line, the response is surly.

I brought my mom here after waiting almost 2 hours at the ER. I know that's typical at a hospital,…read morebut nobody was going anywhere! They were super busy. Totally forgot about the new urgent care . We leave the ER and come here... mind you, my mom DOES NOT go to docs, hospitals, etc unless absolutely necessary. We got in immediately and the 2 Nurse Practitioners were phenomenal. Immediately gave her what she needed. I have not been this impressed with ANYONE in the medical field in a very long time (except for nurses, the always rock!). I would absolutely recommend this place to the entire world! Thanks so much for taking care of my mama

We have been to this location several times and have always been very satisfied with them. We had…read moreto go again last week for my wife's UTI ( she knows the symptoms ) and it was a different staff this time and it was not a very good experience especially the actual doctor, he was rather condescending with my wife and made her feel like she did not know what she had after the test came back negative

Went to St Louis Imaging for routine scan. In and out on time. Pleasant personnel made it…read morepainless.

I was very pleased with the very quick service. I had to get an MRI, which I was very nervous…read moreabout. The staff were all very friendly and patient. I felt like they made a stressful situation very comfortable. I highly recommend their services.

Was referred here by my PCP for a test. It is no longer named Metro Imaging, and is now taken over…read moreby Mercy. Staff were friendly and got me checked in right away. The woman that did my test was so friendly and compassionate. She talked me through the testing process and made sure I was comfortable. There is a small parking lot out front but plenty of parking nearby if the lot is full.

I was referred by my primary to Metro Imaging for an ultrasound. Scheduling an appointment was…read moreincredibly easy and when the whole checking-in and ultrasound process lasted 30 minutes. Everyone was incredibly kind and professional.

I am so impressed for the attention and care of all the stuff of S.Lindbergh Total access…read more They make sure to give all the attention to my son since they founded out he has pneumonia. Xrays, inhaler, AB and antibiotics, plus everybody very friendly, care. The place is very modern, clean. Thanks for care about your patients.

I have been to these Total Access Urgent Care Testing Centers all over town. If you watch their…read morewebsite throughout the day sometimes they have cancellations and you are lucky enough to get in. This is what happened here! I got a covid test, was negative, and was on my way in about 20 minutes. Everyone who works at these places is so nice.

I work for a major health insurance company and I was seeking care for a previous laceration that…read morewas beginning to get pink and puffy. I checked in on line before 8:00 to be 3rd in line. They asked to see my insurance card and immediately said they don't take my insurance card because we don't pay! I said I work in appeals and I have never had to reve a dispute for payment. I even called my insurance company and said TUAC at Chippewa location is In network Instead of putting Me in a room the I take person was more concerned with the manager had to say and took my credit card "just in case". In the mean time they took other patient before me. An EMT took my vitals . I waited almost an hour in room finally I walked out and the EMT said the provider is coming and I said when? He says there are about 5. Ahead of you!!! I said that's why I signed up for Save my Spot all you care about is $$! I told them they'd get a bad review from me and I'd notify BBB and my insurance company and my employer. Today I look at my credit card statementsand they charged me 50.00!

TAUC used to be the best Urgent Care in town, been using since day one. That is no longer the case…read more Front desk staff are no longer friendly; the location I'm at today has a broken front door and they are depending on waiting patients to let people in. The front desk is not offering privacy but rather talking loudly across the waiting room (possibly a HIPAA violation?). The place smells and it's far too dirty to be considered safe for patient care. We are staying today but after all these years will NEVER come back again.

Tried to get an MRI done there but they want to charge you up front what the insurance should pay…read moresaying they have a stack of bills not paid by people. My insurance company even called them with what my portion would be and I believe the owner told them I ha e to pay the insurance portion upfront. When I called back to say I was going to cancel the appointment because that is just crazy, the person that answered said the owner told her to cancel my appointment. I will never recommend this place. The lady on phone mentioned not profile me about my bills but the minute you say that, that's exactly what you're doing.

great experience. nice people. would highly recommend. They were easy to reschedule with and made…read morethe process easy. Very nice to machine

I went for a lung scan in March of 2024. The scheduling and service was fine. The billing…read morehowever is another matter. I received a collection letter over a year later for a small unpaid balance the manager assured me was being taken care of. I received no further communication or bills until the collection letter. This is beyond unprofessional. Stay away from them as the business office and billing does not know what they are doing or does not care. Bad business....bad billing practices.

I had an MRI scheduled at 9am , they told me to arrive 1 hour earlier at 8am ,I had numerous phone…read morecalls and text messages verifying the 8am arrival and 9am MRI , I arrived in the building at 10 minutes after 8 so I had 50 minutes to prepare for the MRI , by this time I had already taken my Ativan to help relax and calm me down for the 9 oclock appointment , the lady at the desk said you had an 8 o'clock arrival time and the MRI was going to be at 8:10 and now I was too late and they couldn't squeeze me in even though I was 50 min early , wasted time wasted medicine wasted phone calls and text message all because that cant figure out how to read a clock and set up appointments ,needless to say I will never go to St Luke's Rayus for anything ever again

Woke up feeling terrible and decided I needed to see a doctor. I checked in for my appointment and…read morewas able to get in within about an hour and a half of waking up. There were some issues with my insurance, but the front desk staff helped resolve everything quickly. Dr. Glaser was great and very efficient. She assessed me right away and got me the help I needed. They even provided on-the-spot medicine for all of my issues.

I recently had to go to Total Access Urgent Care for an eye infection. I called the facility to see…read moreif they could help me and received an appointment to arrive in about 30 minutes. Once I completed the paperwork, I was seen and released within 30 minutes. Great medical care and customer service. The facility was clean. Hopefully, I won't hurt myself again, but if I do, I'll go to Total Access Urgent Care!