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    Helen Her, DDS

    2.0 (1 review)

    Services - Helen Her, DDS

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

    Helen Her, DDS Photos

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    1 year ago

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    Smiletheory - Who says visits to the dentist can't be fun?

    Smiletheory

    4.7(69 reviews)
    2.0 mi

    I've had more than 20 appointments at Smile Theory over the past 1.5 years, so I've had plenty of…read moretime to observe how the practice operates--and why I wish I'd gone elsewhere. Unfortunately, I made the mistake of trusting them with extensive dental work, and I regret it deeply. On the surface, Smile Theory appears professional and high-quality, but my experience was anything but. There were warning signs along the way, but I gave them the benefit of the doubt--my mistake. One major issue was with their office manager, Christine. Smile Theory quoted me an insurance coverage higher than the rates they had already negotiated with my insurer. I discovered the discrepancy only after the fact, by contacting my insurance company directly. I ended up paying Smile Theory around $1,500 more as a result of a contractual agreement that they had omitted from their quote. For another procedure, Smile Theory claimed the insurer "wasn't responding." I later learned they hadn't even contacted them until my treatment window--and my eligibility--had expired. I was left paying the entire balance. I have written documentation for both of these issues. I spent a lot of time uncovering their dishonest and fraudulent way of doing business. It was both frustrating and disheartening to be scammed. There were also several problems with my actual dental treatment. Vinni Singh (the dentist) often dismissed my concerns and did not take accountability for issues with my dental work. Appointments frequently started late and felt rushed, and the results of my treatments were disappointing. She was unskilled with my treatment and it shows. I felt trapped because I had prepaid, so walking away mid-course wasn't an option. I was stuck with subpar care for a year and a half. Additionally, the staff constantly upsold in-house products. When a botched procedure earned me a "courtesy" bottle of mouthwash that they insisted I use to "help" with my treatment. Instead, it badly stained my teeth brown. I found out from one of their hygienist that the staining was happening to other patients as well. The dentist refused to take responsibility and instead blamed me (it was common for her to gaslight). Bottom line: In my experience Smile Theory put revenue ahead of transparency, craftsmanship, and patient care. If you value ethical billing and meticulous dentistry, keep looking. Smile Theory has zero integrity.

    I had my first appointment here a few days ago. I haven't been to a dentist in such a long time…read morebecause of mental health issues. I was dreading going and even thought about cancelling but decided to push through. I cannot thank them enough for putting me into so much ease, especially the dental hygienist who cleaned my teeth! She did not judge me and was so patient and kind!! The dentist was also so helpful/informative in letting me know what problems I had with my bite. She guided me into the steps I needed to go through in order to have a healthy but also beautiful smile! Getting through that first appointment has now taken the stress off into going to the dentist and I am now looking forward to it to improve my smile!

    Photos
    Smiletheory - Invisalign and four veneers transform this smile.

    Invisalign and four veneers transform this smile.

    Smiletheory - Drs. Singh and Sinha are here to serve your dental needs.

    Drs. Singh and Sinha are here to serve your dental needs.

    Smiletheory - Why go to an out of network provider and pay MORE??

    See all

    Why go to an out of network provider and pay MORE??

    Helen Her, DDS - generaldentistry - Updated May 2026

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