My 16 year old son saw her for what we thought was abscess on his tonsils. She was matter of fact and cold from the minute she walked in the room. She made rude comments to him and about the doctors that had referred us to this facility. She told us the worst part of the procedure was going to be the numbing, which my son said he didn't think worked because he felt every move she made and it was nothing short of torture. Her bedside manner was horrible, the procedure was rough and painful and she would not give him any pains meds other than OTC, even though she made his pain worse. Had she explained truthfully what was going to happen we would not have let her continue. read more