I would like to start by saying that I & family have been a patient at Aquidneck Medical Center for…read morenearly 20 years. In that time I have recieved good medical care. I came to love my doctor, he savedmy life, literally, twice through his knowledge & keen observation. Recently my doctor dropped me, due to several failures on my part to make appointments. I can't offer solid reasons why I missed appointments, in alll cases, but as a single retired man, recently divorced, I found it difficult to make ends meet & at 55 its not easy to get a new job. Yea, its not easy. So during the past couple years yes my job (new) was priority over my appointments . I did call & reschedule, but those were never pleasent conversations. My last appointment my doctor (H.S.) treated me with distain, crudness, and lack of any compassion. Like he didn't know me. Next, I'm dropped as a patient. Yes, I didn't do my blood work, didn't know iI had an outstanding bill at blood work ? They wouldn't do it. Missed my appointment, yes, new job as manager of local small retail shop, couldn't leave, I'm manager/employee, 5 people. The missed appointments are billed & paid by BC/BS medical insurer. Now I can't find a suitable doctor. Who knows anything about my history. I have an injury, caused by prescribed medication (H.S,.) THAT HAS DEBILITATED ME, severe pain, and has moved me to near incapacitation. I have not taken medication for nearly two years for identified maladies, because I have no doctor. A few weeks ago I spoke with another retired friend, with out this being discussed, he told me voluntarly, exactly the same attitue and drop as patient story (H.S.). I, in disbelief, that a doctor would or could have this capability, capacity, compassion-less rude attitude. Does he know what trauma it is to lose a 25 patient/doctor relationship? NO BECAUSE HE HAS THOUSANDS OF PATIENTS, BUT WE PATIENTS HAVE ONE ONE DOCTOR! That I trusted his decisions, his life altering decisions as a doctor, that he was trusted with my life? Obviously he don't care, Aquidneck Medical Associate s don't care, & still have been unable to plead my position with either. It AMA is flushing old patients out for the new, with no reguard for the consequences on the patient. 25 years gone, no reprieve no discussion. I feel this is an a grevious violatiin of a care givers role. I my argument AMA said, and I quote "...missing appointments effects the Dr. schedule and income..." The doctor is paid a missed apointment fee. Yes, it may perdebate his schedule, but he is paid by me, my life survival day to day, trumps his schedule. I cannot give AMA, a good rateing for customer service or compassion, but all the doctors I have delt with, many there, are knowledgable & professionals. Consider this flaw if you think of being a long term patient of AMA. Its not just Dr. (H.S.) you dropped by the whole AMA! The Hippocratic Oath states the doctor is "for the convenience and advantage of PATIENT". Not the doctors schedule or income. The oath is lost & meaningless in this "doctor by digital" era. Good luck, with your care.

I waited over an hour to see my doctor just for a nurse to come out and say she wouldn't be able to…read moresee me today. I tried to reschedule and they scheduled me three months out. Would not recommend

So I had my first introductory appointment with Family Physicians of Newport (FPoN) which I…read morescheduled a few months ago. Stupidly I forgot to put in my calendar which Primary Care Physician I was scheduled to visit. So when my calendar alerted me that I needed to go to my doctors appointment today I went to the wrong Physician's office. Slightly embarrassing to say the least and the receptionist at the place was far more thorough than she needed to be for my stupidity. However after leaving the wrong Physicians office, I still couldn't for the life of me figure out who I had scheduled with. Now here is where things get a bit odd. I went back to work and after a meeting realized I had a missed call. I called the number back only to get the Newport Hospital. Weird. A few hours later the same number called back. Upon answering a FPoN spokesperson (person did not identify their name), informed me that I had missed my initial appointment w/ them. I was pretty ecstatic because I had been wracking my brain all day to try and figure out who I had booked a doctors appointment w/ 2-3 months ago. I shared my story with this person because I thought it was pretty funny, and they dryly responded w/ "Ok, well I just wanted to tell you, that you missed your appointment and we can't reschedule" I was a bit confused and asked really? Like I can't reschedule ever again in life? To which the person replied yes. I told them that policy seemed a bit draconian (and it is). You make one mistake and miss an appointment and are saddled with the Family Physican's of Newport's version of the death penalty. lol. The dry person on the other end did not see the humor in my comment. It honestly felt like I was talking to someone from the IRS. So I thanked the person for my time and they responded in their weird dry, yet kind, manner and we parted ways. So in short, my experience with FPoN consisted of making an appointment 2-3 mo. ago. Forgetting some details about the appointment. Then receiving the death penalty and not ever being able to be serviced by FPoN. *shrug* I'm sure they are probably nice people but I really can't attest to that. I'm just leaving this review so other people are a bit more diligent about the appointment they schedule and don't suffer my same fate. But hey, if you do, leave a review sharing your story too! :D

Ive honestly never experienced care quite like this, From the care I received in the office to the…read moreservice I receive on the phone. Hands down best costumer service I have ever received at a doctors office. Tara and the front desk is a saint. Meg actually listens and is committed to giving you the best care and if she doesn't know the answer herself she is going to send you to the best person for the job. I had a lot of stuff that I felt was hard to figure out. When I went to MacRae Medical Associates it was like hitting the Staples easy button. I feel like for the first time in my life I have actually been listened to. For the first time in my life I don't have questions about my health I know exactly where I stand. This is the place to get your health under control and really take care of yourself. you're not just another number another appointment you're actually cared for. Macrea medical associates basically saved my life :)

I have had great experiences at Macrae Medical. Meaghan Macrae is a knowledgeable nurse…read morepractitioner who is very easy to talk to and always addresses all of my concerns. I have been able to get appointments with her easily and she has very convenient times including Saturday mornings. I love the office space too, great photos. It is a welcoming office. I would definitely recommend her to my family and friends.

Dr. Heffernan and team have been wonderful providers from the time I enter the building to the time…read moreI exit. They are ALWAYS considerate and respectful every patient is treated with dignity and in a timely fashion! I can't say enough about them!

Can't say enough how pleased I am with Dr. Heineman. I have had an escalating issue for years that…read morehe helped me resolve ultimately with surgery that I dreaded having to have. He did a remarkable job, made the process straight forward and as painless as possible. I also have to call out the staff and facilities at South County Hospital, absolutely wonderful. Having come from NYC one assumes that regional HC might not be as excellent as "the big city", it was above and beyond. Thank you Dr.

Margaret is truly amazing. Spends time really assessing the WHY. If you are in need of a massage…read more(for any reason), Margaret will set you straight!!!

I had a therapeutic massage with Margaret while I was visiting Rhode Island. She spent over 15…read moreminutes with me prior to the massage trying to understand my needs and medical history. She administered very targeted, personalized care. Additionally Margaret is very personable and concerned for her patients.

My mother needed emergency dental work. Dr Patel was amazing and fixed her tooth .She was warm and…read morecompassionate and the work was pain free

From the owner: Dental Center in Newport, RIread more

I randomly picked the Rosenthal's office from my insurance website when I moved to Newport three…read moreyears ago and I have returned every year since. I think Judi has a great "bedside manner." She talks pleasantly with you during the exam, and afterwards meets you in her office to discuss how it went and address any questions. I love how efficient all my appointments are, They have always met my appointment times. The staff all seem to know exactly what they are doing and keep things moving. Very happy with the care I receive here!

RUDE AND UNPROFESSIONAL. I met Dr. Rosenthal last week for treatment for endometriosis after having…read morea surgical diagnosis. Dr. Rosenthal was extremely rude, accused me of being addicted to pain killers and told me I need to "tough it out like everyone else." She told me she would call in a prescription for me, but after waiting at the pharmacy for 40 minutes I found out she had never called it in. Her receptionist told me to drive back to her office, but when I got there Dr. Rosenthal refused to see me.