We were visiting in the area when our Portuguese Water Dog, Crosby, needed emergency veterinary…read moreservices. Crossroads was able to get him an appointment right away, and it was determined he needed to stay overnight. We were incredibly happy with the care and attention to detail he received. If we lived in the area, Crossroads would absolutely be our go-to vet for our dogs. Highly recommend! Thank you.

I took my cat to them on Thursday, January 22, 2026 for a bite on his neck. They took him back told…read moreme they were going to shave the area of the bite and give him an antibiotic and pain medicine. Upon checking out the vet and tech told me he would walk like he was drunk and that was normal. Friday, January 23, 2026 I called them because he was meowing randomly, not walking right and wasn't eating or drinking. The tech told me that was all normal. She stated he was at the highest point of the pain medication and it was like her or I was on the highest dose of Morphine. Saturday. January 24, 2026 I called them again because he wasn't breathing right and couldn't stand up at all. Spoke to the same tech and again she said it was normal as he was coming down from the pain medicine. She called him a sensitive sally and said she would put it in his chart that he should only receive 1/2 dose next time. She then told me he would be back to close to normal later that day. Roughly two hours later he died!! They were closed by that time. I left a voicemail thinking I would get a call back first thing Monday morning, nope. I had to call them. Dr. Horton was unaware of the issues I called about, took zero accountability and kept stating it wasn't their lack of action or actually listening it was his kidneys. I 100% believe Dr. Horton and her tech killed my cat through their lack of listening and action.

This was our first and last visit with VIP. Although I feel their concept is honorable, the…read moreassembly line approach is not for us. The "Vet" was cold and bordered on rude lacking any form of empathy toward our pets. The Microchip she placed in one of my dogs was sticking out of it's skin this morning, the area surrounding it was red and swollen. My husband had to pull it the rest of the way out with tweezers. I just hope that all the other pets that were Micro-chiped by this same "Vet" -- Saturday, April 9, 2013, Gull Road, Kalamazoo, Michigan -- are not experiencing this problem. I would hate to think their owners have no clue that the chip has fallen out. After this experience, I have come to appreciate my wonderful Vet in Paw Paw, MI more than ever. UPDATE: When this was posted, I was contacted by VIP management within a couple of hours. I have to say, EXCELLENT, customer service and followup. They are just starting up in MI with the clinics and were not pleased with this complaint. In speaking with Heather, she made it clear that this is NOT their expectation by any means. They wanted all details, apologized over and over again, reimbursed me and sent me certificates should I try them again in the future. I may just do that down the road. I'm certain things are going to improve...because they sure do have the best customer service I have come in contact with in years. Thank you Heather of VIP PetCare.

I am so very impressed with our local Humane Society. In a pandemic, they have everything arranged…read morequite well, so that you can help your pet while being safe. This review is for a spay appointment we had in January, 2021. What a way to start the new year! First, the new building! It looks so beautiful from the outside. Clean, well-designed, and you can tell that it is them from the enormous dog statue inside! :) For pandemic spay appointments, you call in and reserve a spot on the calendar when they open the schedule for new bookings. I had to wait over an hour on the phone, but that is because they were closed for almost 2 months, I believe, because of the move. The phone staff were incredibly patient and kind. We drove up on the day of Rosencrantz's appointment, as directed. We waited in line while staff went car to car and ascertained who we were, and put an identifier on our car under the windshield wiper. We filled out the paperwork. Note: Everyone must be masked, and the cat had to be in a hard-sided carrier, per their emailed instructions. The staff members were masked and I felt safe in conversing with them. Then your car gets to the front of the line, and you hand over the carrier. Poor Rosencrantz was so unsure of what was going on! But I digress. At 4-4:30, you drive back and wait in line to pick up your pet. When we were able to get R, the staff member delivering her was very kind and patient with his time, while we asked questions and he gave specific directions. One thing that would have been good to put on the original directions is to quarantine them to a small room for a while, once you get home, and to have fresh litter. Upon reflection, that makes TOTAL sense, but sometimes we don't think ahead. The price was SO reasonable: $40 for a spay, and $20 for 2 vaccines. That price is much appreciated. It is able to be so low because of grants and other funding (thank you!). In all of our interactions with staff, everyone was SO kind and caring. I never felt rushed or had an unanswered question. Highly recommended!

veterinarian staff who had hands on my fur baby were the best. Staff at checkout were rude,…read moredisrespectful and very verbally inappropriate. I give the doctor and her staff a 5 star and staff at checkout a 0 star.