I had a rather poor experience dealing with Hecksher. I was referred to them by the shipping agent who was importing some cargo for me. While they eventually came through and got the job done, the woman I interacted with was awful to deal with. She repeatedly asked me for things I had either already provided (such as a packing list) or that I had explained didn't exist (such as a sales receipt from 11 years ago). She wrote rather cryptic emails that had 2- or 3-word sentences, mostly made up of abbreviated words, and was generally just difficult to communicate with. Worse, she would complain about not being able to reach me as a result of her inability to comprehend that I was in a different timezone and using a different phone number.
I hope never to have to ship anything by boat ever again in my life, but if I do, I hope to find a forwarder who is capable of basic communication. read more