I called from out of state ten days in advance to place an order. I was told that shipments to the northeast only ship out on Tuesdays, and that they would call me back to verify the order on the following Tuesday prior to shipping. When they called it was late afternoon, and the shipment was delayed due to their neglect. In the end they did eat the cost of shipping, but the inconvenience, headache, and elevated blood pressure was definitely not worth the aggravation! Apparently the person that typed the label for shipping was dyslexic. All of the numbers to my street address were there, however, when numbers are reversed you have a completely different address amazing how that works! I had to drive to the closest UPS office 20 minutes away to pick up my package. To add to the frustration level when I finally got home with my package (at 8:00 pm) and opened it the contents was completely thawed, and the integrity of the food was questionable at best. I was told that the product would be packed in dry ice and when received it would still be frozen. It was not! They went VERY CHEAP and packed it with one gel pack. They have a long way to go before perfecting the shipping of product.
I have a home in TX and in PA. Although it would have been nice to enjoy their food when I'm at home in PA it is apparently not an option. I will not ever place an order to be shipped again. read more