Dr. Dunaway is awesome! I was referred here when I had a mass found on my ovary. He did a zoom call…read morewith me first and then made an appointment for me. He went over how my surgery would go. The morning of the surgery he came in my room to talk to me before I went under anesthesia. Then after surgery he came in to tell me how it went. I wasn't feeling so great because of the anesthesia, so he made sure to check up on me. My follow-ups after surgery were good. He answered all my questions and reassured me when I was worried. I had to go back for a minor issue that came up and he was able to fix it. He is great with patients and a great surgeon.

From the owner: Since 1977, the Fertility Institute has accomplished over 16,000 pregnancies from all forms of…read morefertility treatment. The practice is a pioneer in the Gulf South and the first to perform IVF in the region, achieving a pregnancy with its first IVF. The Fertility Institute continues to be recognized for its excellence by peers and health insurance companies providing benefits for infertility and in vitro fertilization (IVF). Using traditional treatments and the latest advances in reproductive technology, including IVF, intracytoplasmic sperm injection (ICSI), pre-implantation genetic diagnosis (PGD) and cryopreservation of eggs, The Fertility Institute offers hope for families who have suffered recurrent miscarriages, have trouble conceiving or have genetic abnormalities that may cause a difficult quality of life for a child.

No personal care anymore. Can't ever leave message for doctors that they actually answer. Poor…read moreclient service. Horrible hospital for actual CARE

Like being herded like cattle through registration lines and lab visits?…read more If you call the clinic to schedule an appointment, they will transfer you to the nurses voicemail. The clinic isn't open on Monday's (but the phone staff won't tell you this). It's likely the nurse won't call you back for three days. Then, you will wait another two days for an appointment. 5 days makes for a long wait when you have an infection. Ended up with fever from waiting so long...Asked for a doctors excuse then was judged. One time they called me....but they had the wrong chart open and were actually calling someone else. The doctors and staff are burnt out. Dr. Dang was very annoyed when I had many questions about birth control.

Overall the care was very cold and impersonal. I switched to a new clinic that was much friendlier…read moreservice. Dealing with this billing department was very difficult and took a month for me to remind them that they never responded back to my original question. I have to submit my own insurance. Just overall not what's in the best interest for the patient, but that's becoming more common with doctors in general. They definitely demand their money at the time of the appointment, but when you request the refund you deserve, they say it will take over six weeks.

Dr. Sartor helped me achieve 2 successful pregnancies. She is brilliant in diagnosing,…read moretroubleshooting and communicating the process. She was always available if I wanted to make an appointment to speak directly to her. I live an hour away and have a toddler. I felt that my time was respected because Dr. Sartor called me on a few occasions instead of having me come into the clinic to discuss a few matters regarding the direction of my treatment. She is straightforward and compassion at the same time. She was 10 steps ahead of me and would go more aggressive with each cycle until I got pregnant. I felt like we were working together throughout the whole process. The frequented the Mandeville and Metairie office. The staff is both offices promptly returned my phone calls. They exuded confident while being positive and supportive. The staff is highly professional and a joy to work with.

yes, i will be *that* person who reviews a gynecologist. there might be some poor lady who needs…read moreto find such a service in nola and prefers to find her ladybit doctors via yelp. stranger things have happened, n'est-ce pas? since my uterus is currently fetus-free (and isn't looking to open real estate any time within the next couple of years), i have not and will not need to use the "fertility" side of this clinic. i *can* say that if the number of pregnant ladies waiting in the reception area is any sign of the aforementioned service, they're doing a damn good job. but i digress... dr. charbonnet has been my gynecologist here. i came to her initially by recommendation from a friend. i haven't been disappointed in my visits. she's fast, efficient, and thorough without making you feel rushed or uncomfortable. her nursing staff has been very nice as well. messages are answered promptly if the nurse isn't present at the time of your call. additionally, there were a few times in the past that dr. charbonnet was not available, and i made my yearly appointment with her nurse practitioner. however, i'm not sure if the NP is still at this location or not. as with any obgyn, getting an appointment tout de suite can be a pain so some pre-planning is advised. (it might be worth it to inquire about the availability of the NP if you don't have any serious problems that you think would best be handled by the MD.)

This review has sat in my drafts for almost a year. I wasn't sure if I'd ever share on Yelp but…read moredecided to in hopes it may help someone. My husband and I were looking forward to starting a family and after trying on our own with no results we were referred by my gynecologist to Audubon Fertility. Audubon Fertility is dedicated to helping individuals\couples achieve their dream of starting a family. Not to get too personal (or long winded) but after a year and a half of fertility treatments and procedures we successfully conceived via IVF and are now parents to a beautiful and strong baby girl. At Audubon Fertility, they understand that each patient's journey is unique, and provided us with personalized care and support from the first consultation appointment til graduation day (at 10 weeks gestational age)! Drs. Wells and Ulrich are very knowledgeable and skilled at their craft. My interactions with the front desk, nurses, NPs, phlebotomist (Ms. G!!!), and the insurance/billing team were positive and helpful during the entire process. Transparency, transparency, transparency, was very important during this process and all of our documents, labs, medications list, visit notes, etc. were easily accessed via the web based patient portal. The clinic offers a comprehensive range of fertility services, including fertility testing, in vitro fertilization (IVF), intrauterine insemination (IUI), egg freezing, and preimplantation genetic testing. They also provide fertility preservation options for individuals who wish to delay parenthood due to medical or personal reasons. If you are seeking compassionate and expert fertility care, I highly recommend scheduling a consultation with Audubon Fertility to support you on your path to parenthood.

Unfortunately, our experience with Audubon Fertility started well but quickly began to unravel…read more After our egg donor had her AMH and AFC tests, I repeatedly asked the clinic for the results. The clinic told me over the phone, "the results are fine," but would not provide specifics. As paying clients, we were entitled to see these results, and it was frustrating that they withheld them for so long. When we finally received the test results, it was too late to make any changes to our plans. Upon consulting other clinics, we learned that our egg donor likely didn't have enough time between stopping birth control and undergoing the egg retrieval. Audubon's lack of transparency limited our ability to make an informed decision. Things continued to go wrong. When it came time for genetic testing, the clinic made a significant mistake. They filled out the paperwork as though our egg donor was anonymous, which meant we couldn't obtain the combined genetic report from MYRIAD. While this mistake might seem small, it was just one of several errors made by Audubon throughout the process. The next issue arose when it was time for sperm collection. Months before our appointment, I asked what we needed to do to prepare. I was told, "nothing, you're fine." However, we later discovered we should have been taking vitamins to improve sperm quality, which Audubon never mentioned. While I could have researched this myself, I trusted the clinic's guidance, which turned out to be a mistake. When we arrived for the physical examination, we were told we had to undress and undergo a full check, including a visual inspection of our genitals and feet. When I questioned this, the nurse explained it was an FDA requirement. I reached out to several friends who had been through surrogacy, both gay and straight, and none of them had been required to do this. I can't help but feel this extra step was due to the fact that we are a gay couple. The final straw was the egg retrieval process. Audubon scheduled the retrieval for a Monday, but we later learned that egg retrievals should be timed based on AMH levels, usually 34 to 36 hours after the trigger shot. When I asked the clinic how they managed to schedule the retrieval without monitoring AMH levels properly, the patient liaison said, "We schedule retrieval early in the 36-hour window." This led to a high number of immature eggs being retrieved. After consulting two other clinics with exact dates and times, both agreed that the eggs had been retrieved too early. Overall, I feel that Audubon Fertility did not prioritize us as clients, and we ended up wasting both our time and money. We didn't get many mature eggs, and unfortunately, our egg donor didn't either. If you are part of the LGBT community and considering surrogacy, I strongly encourage you to look elsewhere. I genuinely believe that other clinics will provide better care, transparency, and respect for your time and resources.

Best visit I have EVER had with a doctor in my life! I have never had nurses and doctors be so…read morefocused on helping me- they spent over an hour with me, truly listening to my concerns with my own reproductive health. Love how Dr. Caldwell is helping me figure out the underlying cause of many issues and want to help bring my body to be fully and completely healthy. I would recommend this clinic to any and all women hands down! :)

From the owner: Specializing in: - Infertility Counseling…read more- Physicians & Surgeons, Reproductive Endocrinology - Counseling Services

Do not go here! I had multiple procedures done here. This place is not recommended as a 'center of…read moreexcellence' with my insurance for a reason. I NEVER felt welcomed except by the wonderful lady that did the bloodwork, the ultrasound tech, and ONE nurse. I was a number and an open checkbook to these people. I am under 25 (normal cycles normal everything) and have never been pregnant,(trying for ~9months) upon going into see Conway, she didn't really ask any questions about my diet or lifestyle (besides drinking and smoking) just hears that my husband works offshore so she decided we should do IUI right away! Of course I was on board...they never gave me a follow up call about my procedures, didn't seem to care if they were successful or not. Let me tell you that after a procedure even my dentist office gives a courtesy call! I brutally went through three back to back to back IUIs and when checking out the receptionist always acted as though she had never seen me before and was ALWAYS rude! I hated even calling them because of the way they made me feel. During our IVF consult we had our last straw...during her slideshow I was apparently interrupting her too much with questions and she told my husband that he should put tape over my mouth to shut me up! Uh, I delated like a balloon at that point and slumped back in to my chair with my arms crossed. No one should be basically told that ha ha you have to do as we say because we are the only show in town! We went and got out medical records the next day. I will be getting a second opinion from IVF MD in South Florida. They also bait and switched us with the IVF timeline and thank God if you have insurance they are capped at what they can charge you for procedures because if they don't the costs are crazy. After it all I felt like questioning everything...did they even do the procedures? There's no trust there at this point at all. Please if you have to go here just make sure you are aware of the bad reviews. I really want a baby but I will not be treated as a number and open checkbook. My good friend had horrible stories about Storment and she ended up going to Houston. Conway was very confident and made me feel good most of the time...I just wish the experience was so much better. The person that posted before me in May...you may think that the people would never say that to her husband but let me tell you I believe her 100%.

This place is an absolute JOKE. I have done several procedures and I can tell you everytime I went…read morethrough the process I can't say I really felt like Dr. Storment or his nurses were gunning for my success. Especially bc one of the nurses told my husband and I if we couldn't afford fertility procedures we shouldn't even try to have kids... When I started seeing this office they told me I had a minor fibroid that was non fertility impacting.....fast forward years later after several failed procedures and growing undesirable life impacting pain....fibroid is intrumural in my uterus ...grown the size of a golf ball and beyond fertility impacting coupled w endometriosis pain. I have the surgery w Dr. Storment to remove what was never supposed to be an issue. Move on and try another procedure and no success there ... On the day of the procedure which was my last of several w this doctor ...he told my husband during the procedure that his opinion didn't matter...the actual person providing me w the sperm to make this process work...what an insult to a paying customer.... Of course by no surprise this procedure was not a sucess...but when does the doctor's office follow up with me to find out results exactly 9 months later May 22 2018 from a procedure done Aug 2017... I'm sure it's only bc they wanted to try and take more of our money not bc they actually cared about me as a patient ...how frustrating and beyond infuriating my experience has been w this clinic... I would not give them a penny if my life depended on it and only would ever let them think about touching my chart unless they are willing to give some sort of refund for all of the thousands of dollars we have thrown down the drain w them over the years. What a waste of my husband's and I time and what a horrible experience and journey this has been...oh and we still have not conceived it will be two years post surgery in December.