Wonderful experience with our rental. I was able to confirm all my choices for rental when booking…read more I was sent a reminder prior to check in to review and update if needed. On return the staff were prompt to get us checked out and on our way back to the airport. Very happy with the car , very clean and in excellent condition. As with all car rentals, it is always good to take a few quick photos before you accept vehicle.

If I had to tell you everything that has gone wrong I'd be here all day…read more But the final straw was when they told us to return the car by 7pm. Got there 6:58 having driven in the pouring rain only to find they'd left for the day. Absolutely terrible service. They never follow through on their promises DO NOT USE THIS COMPANY especially the Kingsbury branch. Absolute bunch of lazy chancers.

This branch has now moved to the Homebase Store on Manor Road, which is close by, but the same guys…read moreare still running it, Simon behind the desk and Tony with the cars - they are very helpful and friendly. Access is easy and the car pick-up is in the Homebase car park itself. If you need to refuel the car before bringing back, it's convenient to use the petrol station in Sainsbury's which is just opposite.

This car rental company is a total rip off! I was several hours late for my car pickup in Heathrow…read moreso the agent said the car was no longer available. They needed to upgrade me, which I did not want or ask for. My original booking was for 182.82 GBP. The agent reworked my booking at an increased fee of 969.83 GBP. It was late and I was at the airport with two children my wife along with all our bags so I was forced to sign. The business tactics are setup to defraud. I contacted them and they declined to do anything saying I signed. Nice Avoid at all cost as the hassle is not worth the false advertising.

I'd give MINUS 5 stars if I could. Most of my reviews are positive (check them); but posting this…read moreto help others not get scammed like I did. Picking up went fine; but they subtly rush you through the check out process so that you don't feel the need to take video of every inch of the car before you drive away--BE SURE TO DO THIS! When I returned the car, suddenly they tell me it's damaged and charge me over a thousand dollars for repairs. I fight them on it but they just send me to collections. I sadly realize that getting ripped off by a lower amount is better than getting ripped off by a higher amount and so I negotiate a lesser fee and begrudgingly pay it. But they don't remove the collections notices and so I STILL get them to this day (it's been three months). Oh, and the collections notices are in German, which I don't read. Bottom line: rent from ANYONE else and spend 20 mins to take a full, slow-walk video of the entire inside and outside of the car both when you pick it up AND when you drop it off. Protect yourself from this awful company! I hope this helps somebody.

We rented a car from Hertz out of London Heathrow airport. We chose every coverage possible ahead…read moreof time and was quoted 1322.42 pounds. At the Hertz airport rental location, the agent said we accordingly have super coverage, which was a huge upcharge up to 2036.36 pounds. As I had travelled extensively in the states for work, I never double checked the rates during the pickup, as I paid what was already quoted. After travelling all night on a plane, we did not bother to look at the small print on the little form that I initialized. Why would we? It should have been as quoted. This is classic bait and switch which I never encountered when travelling in the states. Buyer beware! P.S. Hertz did not give us any correction later due to our initializing the agreement at the airport.

ANOTHER UPDATE: I am traveling to the UK again early next year (2026) and I have NOT ordered a car…read morefrom Hertz this time. Hertz just want to let you know of the business you are missing from your employees actions / customer service. AGAIN I CAN NOT ITERATE MORE - DO NOT USE THIS PLACE. DO NOT USE THIS PLACE: Update from my review above. Firstly the Hertz customer service number in the UK to do with complaints / issues with the car, do not pick up the phone, rang and rang. They do EVENTUALLY reply via email but just send stock emails and didn't really want to know about the issue. Credit card dispute will not refund the money because basically its covered under Hertz's contract that any issues, you are responsible for them. Basically I was in a spot where it was my word against theirs. I have had great experiences many times, traveling for business with Hertz of the USA but this has left a bad taste in my mouth. I WILL NOT use Hertz UK again.

I booked and paid for a mid size suv, which was $30 per day, which I thought was great value. When…read moreI picked the car up at the airport, the agent said they were upgrading me to a full size SUV at NO cost to me. I signed the agreement without reading it as I just thought it was the standard agreement. When I received the invoice I was billed 2,383 gbp. I was livid. I wrote to europcar and told them and they replied that I signed the agreement so I am Liable for it. Basically they were saying tough luck. I will let everyone I know what they did and to stay well clear of Europcar. What a bunch of scammers and their customer service SUCKS

Beware of deceptive charges and high-pressure sales tactics…read more We booked through Rentalcars.com and chose Europcar because they showed the lowest price. When we arrived, the agent offered us a "free upgrade" to a larger vehicle with GPS (which was useful), but the paperwork showed a £30/day upgrade fee. Even after asking repeatedly, they couldn't give a straight explanation--just vague, confusing answers while still insisting it was "free." They also pressured us into cancelling the insurance we had already purchased through Rentalcars.com and pushed us into buying their insurance at triple the cost. They managed to cancel and refund our original insurance instantly with one click, but told us our £100 deposit would take up to 30 days to return after the car was brought back. We were told the deposit would be refunded no matter what condition the car was in. It's now past 30 days, and we still haven't received it. We're currently disputing the refund with Rentalcars.com. While part of the extra charges (like adding an additional driver) were expected, most of the overage came from the supposed "free" upgrade and the inflated insurance. Our final bill ended up over £1,000 more than what we booked. Overall, the experience felt manipulative, misleading, and highly unprofessional. I strongly recommend choosing a different rental company.

AVOID THIS RENTAL COMPANY AT ALL COSTS…read more My experience with Avis was unacceptable and misleading. I booked and paid for a Mercedes A-Class, listed by Avis as a Medium (Group M) vehicle. At no point during booking or in the confirmation was I informed that two credit cards would be required for this reservation. Only when i arrived at the rental desk was I told that two credit cards in my name only were mandatory. This was never disclosed in advance. I attempted to resolve the issue by offering alternative solutions like holding a security deposit on my debit card or my wife also volunteered to provide her credit cards as the second card, however these were flatly refused by the rude guy on the desk. As a result of Avis introducing an undisclosed condition at pickup, I was denied the car I booked and instead given a Vauxhall Corsa, which Avis itself classifies as Small (Group B). This was a clear downgrade from what I paid for. Avis' own terms state that any requirement for two credit cards (for luxury or high-value vehicles) must be confirmed at the time of booking. That did not happen. Changing the rules at the counter and then forcing customers into a lower-class vehicle is unacceptable. This was a textbook example of poor transparency, inflexible staff, and misleading rental practices. I have submitted formal complaints and would strongly advise others to avoid Avis.

This company is committing outright fraud. What they do is hand you a form to sign with a BLANK…read moredamage record, BEFORE you even see the vehicle. DO NOT SIGN IT until you inspect the car, as they will use that against you when they debit your bank account. Even when you point out the damage, before leaving the lot, the employee will reluctantly document it on the actual paper that the customer keeps. Except they don't keep a record of that on their own file, they only keep a copy of the blank ine that you signed. So naturally when you return the vehicle, you will be charged for all pre-existing damage, and it is up to you to prove otherwise. Then when you complain to your bank, they use the copy you signed before you even saw the car, with zero damage, against you. It gets even worse. The vehicle I initially rented broke down 9 miles out, the clutch was fried. After the car was towed in, the manager blamed me for the clutch. BTW, I have literally owned 4 manual cars, and have been driving a manual car in Italy for 4 weeks now. Then he even attempted to blame me for the pre-existing bumper damage. I pointed out that his employee documented the damage, he says, oh I didn't see that. So, by that statement, he admitted they do not document pre-existing damage. Anyway, it took them 4 hours to get me into a second vehicle, which also had pre-existing bumper damage that was not documented until the exit gate. Surprise, I drop the car off and a month later they wack my card for over 3,200 for pre-existing damage. Took me several months to get the money back, but I did after much pushback, sending multiple photos and documents. First they did a partial refund, then a bit more, then when I did not let up, I got the rest. However, it shoyld not take me hours and months of work, and I am certain most people just give up. So document and get signatures, and do not toss that paper.

The sale agent did not tell us itemization or total price . Forgery on agreement without…read morenotification of change , but only requested us to sign on the last page after asking for responsible of violation on road or parking . However when we returned the car, we filled full of tank of gas , and requested for receipt , then we knew the total price different than our original booking . and the manager promised to credit the fuel charge and invested others, but never did . They pretended dead without responding our email or money . As a business , not trustworthy, and has no interiority .

Heathrow is a notoriously terrible airport to get through customs and they have a terrible policy…read moreof charging if you go over one hour of wait time for the Meet & Greet at the airport which isn't fully under your control. I recommend going with a vendor without the policy. It is fully within their policy as you can see attached. But it's not a great policy in general and I've found it better to use other options. It's a business expense for me so it's not about the money, it's the logistics of wanting to submit the expense once and not have to go back. I have been charged by them for making them wait at the hotel a few minutes and that's completely understandable and we paid cash to driver and didn't bother to expense that. But this charge at the airport, I dislike as a policy. Since I'm updating, we also had a few drivers that were not great (not a huge percentage though) but did have one really scary driver in Feb 2017, which warranted an email. It's time we moved on.