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    HearUSA Franconia

    1.0 (1 review)
    Open 9:00 am - 5:00 pm

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    5 years ago

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    Alexandria Hearing Centers, Massa & Associates - Alexandria Hearing Centers, Doctors of Audiology

    Alexandria Hearing Centers, Massa & Associates

    2.8(4 reviews)
    4.3 mi

    Spent more than $5000 a couple of years ago for hearing aids here. Last appointment, audiologist's…read moretest results indicated that my permanent hearing loss had improved. She was unable to adjust hearing aids correctly, then unable to restore prior settings. When discussing adjustments to the equalization settings in the hearing aid app, the audiologist asked me to explain what "flat" meant. Office was no longer able to offer phone support for the hearing aids, one of the primary reasons I had initially chosen that model of hearing aid for purchase. Audiologist that was evaluating my hearing and adjusting the instruments that I had purchased from the practice was unable to professionally or accurately do either. As she was unable to restore settings, I left the practice that day unable to hear as well as I could when I walked in.

    Honestly, I'm not impressed with this office at all. They were aggressive AF with their reminders…read moreand despite having booked an appointment via ZocDoc AND me completing the online check-in, I was still harassed by the woman in the front, Sarika, for a copy of my insurance card. I know that's normal, but I'd already uploaded it twice and, therefore, didn't bring it. She was so rude and aggressive. She spoke to me in a rude tone and asked me to pay upfront - something that wasn't requested of other customers. I was 10 minutes late (absolutely my fault), but I called ahead of time to let them know. Because of the insurance card madness with Sarika, I wasn't even called back for the preliminary stuff for more than 25 minutes. When I tell you she was aggressive, I mean it. She: -yelled my first name from behind the glass - couldn't see her, so I walked up and stood there, trying to understand who was calling me and why. Eventually, she felt it necessary to finally address me. She said, "I need a copy of your insurance card." I informed her that I'd uploaded it twice and didn't have a hard copy. She asks for a picture to be emailed. Then, when that took too long, she asked to see a photo on my phone. She wouldn't even allow them to see me until "she had the number," which I could've read to her. -was condescending. When I informed her that I used ZocDoc, she told me the office didn't use ZocDoc, which is obviously not true. -she also, at one point, asked me to stand up and come to the desk because she couldn't hear me, despite the fact that she'd been yelling questions at me from behind the desk and glass for minutes. The doctor, Dr. Voigt, was quick but thorough. No frills but it is what it is.

    Cosmetic Hearing Solutions - The charging case.

    Cosmetic Hearing Solutions

    4.6(9 reviews)
    4.3 mi

    This review is intended to give kudos to Cosmetic Hearing Solutions, as well as alert federal…read moreemployees and retirees to the significant hearing aid benefits available to them through Blue365 if they are enrolled in a federal Blue Cross/Blue Shield health insurance plan. Blue365 offers health and wellness discounts and is free to join. First off, Cosmetic Hearing Solutions: My audiologist there, Barbara Beck, has been absolutely wonderful. She administered an initial hearing test, then walked me through the various hearing aid options and which would best meet my needs. She listened carefully and answered every question I had. After I ordered a set of hearing aids, she scheduled two follow-up visits so far to program the hearing aids to meet my specific needs and make sure that they are working properly. She's patient, kind, knowledgable, and thorough. Second, Blue365 and Blue Cross: Blue Cross partners with various retailers and providers to provide its members with significant discounts and benefits through the Blue365 program. One of the providers on Blue365 is TruHearing, which offers discounts of between 30-60% off the price of hearing aids. TruHearing helped me find Cosmetic Hearing Solutions, set up the initial appointment, and handled all of the paperwork with the audiologist. Depending on your Blue Cross plan, current and retired federal employees can combine those discounts with a $2500 allowance toward the cost of hearing aids (with prior authorization). I only mention Blue Cross because of the great number of federal employees and retirees in the area. Blue Cross/Blue365 and TruHearing made it far more affordable to address my hearing problem than I thought. Don't think hearing aids are too expensive before you check out the benefits offered by Blue Cross and Blue365. I am thrilled with the hearing aids that Cosmetic Hearing Solutions found for me. I no longer feel like I'm missing out on conversations. I don't have to turn up the TV to hear it. I can stream phone calls, music and videos right through my hearing aids. They are lightweight and unobtrusive. They're great.

    Dr. Barbara was excellent! She spent lots of time with us, explaining everything in detail as she…read morewent through the appointment. She is incredibly patient with the many questions we had and gave very clear directions and guidance throughout the exam process. She is an expert in audiology and she has outstanding bedside manner. I honestly can't think of one negative aspect of our visit.

    Photos
    Cosmetic Hearing Solutions - They are lightweight and unobtrusive (at least I think so!).

    They are lightweight and unobtrusive (at least I think so!).

    Cosmetic Hearing Solutions - We are located in Suite #203 of the Annandale Medical Center on Little River Turnpike.

    We are located in Suite #203 of the Annandale Medical Center on Little River Turnpike.

    Cosmetic Hearing Solutions - Audiologist Mark Gustina

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    Audiologist Mark Gustina

    HearUSA Franconia - audiologist - Updated May 2026

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