Always great, from checkin to checkout. Great front desk staff, superb Drs. Of Audiology. Helpful…read moreon selection/purchase of hearing aids, consistent support in using them.

Outstanding service from making an appointment to no stress check in and being seen on time!…read moreEveryone was friendly, helpful and professional. My hearing test was very thorough and the audiologist explained the results clearly to me. I was extremely happy with the service provided from start to finish!

Jeffrey Liaw, MD Terrible experience. My symptoms were…read morebrushed off, and the visit felt rushed and unprofessional. The doctor showed little interest in investigating my concerns and quickly suggested surgery. I left feeling disrespected and without any real help.

My 3 stars reflect a mixed experience. The technicians who performed various tests were courteous,…read moreprofessional, competent. Then swans in "Diego," who I believe to be a PA, not a doctor, since the women all called him by his first name. He explained NOTHING, just looked in my ears, contradicted the decisions and findings of the others, including an actual doctor who had evaluated my hearting a year previously. I felt disrespected and even afraid, treated like a subhuman. I am reluctant to have anything to do with an office that allows him to be with patients. "Interact" with would not be accurate, since he did not engage, merely opined, and not in an informative manner. He told me all the others were wrong, but not why, and not what was right. Unsettling and unpleasant.

Both my husband and I go to Dr Barbara Beck at Doctors Hearing Services. We have been patients of…read moreDr Beck for years and followed her to Doctors Hearing Services when she moved there in the last year. She is a wonderful audiologist! We have been very happy with our hearing aids and her technical knowledge and friendly manner are 5/5. The office staff are knowledgeable and helpful. I highly recommend them!

I've been taking my mother to see Dr Hoben for a long time, and I really appreciate his…read moreprofessionalism. He is one of the authorized providers for Tru Hearing, and that's what brought us to him. But we keep going back because he's an excellent communicator. He takes a lot of time to explain things to my mother. I never feel like we're rushed out. It's also easy to make an appointment to see him, and he'll text you to let you know when your hearing aides are ready.

My experience at Alexandria audiology has been a positive one from the very beginning. Front desk…read morereceptionist, Atlanta, answered all of my initial calls/questions prior to becoming a patient. Atlanta has remained timely in her correspondences and is always ready and able to field questions when Dr. Wagoner isn't available. Dr. Wagoner has such a warm energy and made me feel at ease during the initial screening. Not to mention her transparency and desire to always make sure I understood all options available to me throughout the process was much appreciated. Ive learned that the hearing loss I suffer with can be tricky to work with but she remained patient as I provided feedback and needed adjustments to my aids. Thank you Alexandria Audiology for making my experience during this pandemic a safe & pleasant one!

1am delighted with the result ! Doctor Iyad S. Saidi is…read morereally a perfectionist and the scar is becoming invisible! I had no pain and no bruise the result is really amazing! Dr. Iyad S. Saidi is restoring my self esteem! Thank you, he is the best

Honestly, I'm not impressed with this office at all. They were aggressive AF with their reminders…read moreand despite having booked an appointment via ZocDoc AND me completing the online check-in, I was still harassed by the woman in the front, Sarika, for a copy of my insurance card. I know that's normal, but I'd already uploaded it twice and, therefore, didn't bring it. She was so rude and aggressive. She spoke to me in a rude tone and asked me to pay upfront - something that wasn't requested of other customers. I was 10 minutes late (absolutely my fault), but I called ahead of time to let them know. Because of the insurance card madness with Sarika, I wasn't even called back for the preliminary stuff for more than 25 minutes. When I tell you she was aggressive, I mean it. She: -yelled my first name from behind the glass - couldn't see her, so I walked up and stood there, trying to understand who was calling me and why. Eventually, she felt it necessary to finally address me. She said, "I need a copy of your insurance card." I informed her that I'd uploaded it twice and didn't have a hard copy. She asks for a picture to be emailed. Then, when that took too long, she asked to see a photo on my phone. She wouldn't even allow them to see me until "she had the number," which I could've read to her. -was condescending. When I informed her that I used ZocDoc, she told me the office didn't use ZocDoc, which is obviously not true. -she also, at one point, asked me to stand up and come to the desk because she couldn't hear me, despite the fact that she'd been yelling questions at me from behind the desk and glass for minutes. The doctor, Dr. Voigt, was quick but thorough. No frills but it is what it is.

Spent more than $5000 a couple of years ago for hearing aids here. Last appointment, audiologist's…read moretest results indicated that my permanent hearing loss had improved. She was unable to adjust hearing aids correctly, then unable to restore prior settings. When discussing adjustments to the equalization settings in the hearing aid app, the audiologist asked me to explain what "flat" meant. Office was no longer able to offer phone support for the hearing aids, one of the primary reasons I had initially chosen that model of hearing aid for purchase. Audiologist that was evaluating my hearing and adjusting the instruments that I had purchased from the practice was unable to professionally or accurately do either. As she was unable to restore settings, I left the practice that day unable to hear as well as I could when I walked in.

I scheduled an appointment almost 2 month out and they called me the day before to tell me my…read moreappointment was canceled. They overbooked. Told me they didn't have anything for another 2 months. Then said I would be charged if I did not call 2 days ahead to cancel if I could not make it or found an appointment somewhere else. They're unprofessional, selfish, and hypocritical.

Made an appointment for ear cleaning. Showed up and was turned away, which wasn't mentioned as a…read morepossibility when I made the appointment. They billed me the full amount even though services weren't rendered. I complained multiple times through billing department but bill remains - which I will not be paying

This review is intended to give kudos to Cosmetic Hearing Solutions, as well as alert federal…read moreemployees and retirees to the significant hearing aid benefits available to them through Blue365 if they are enrolled in a federal Blue Cross/Blue Shield health insurance plan. Blue365 offers health and wellness discounts and is free to join. First off, Cosmetic Hearing Solutions: My audiologist there, Barbara Beck, has been absolutely wonderful. She administered an initial hearing test, then walked me through the various hearing aid options and which would best meet my needs. She listened carefully and answered every question I had. After I ordered a set of hearing aids, she scheduled two follow-up visits so far to program the hearing aids to meet my specific needs and make sure that they are working properly. She's patient, kind, knowledgable, and thorough. Second, Blue365 and Blue Cross: Blue Cross partners with various retailers and providers to provide its members with significant discounts and benefits through the Blue365 program. One of the providers on Blue365 is TruHearing, which offers discounts of between 30-60% off the price of hearing aids. TruHearing helped me find Cosmetic Hearing Solutions, set up the initial appointment, and handled all of the paperwork with the audiologist. Depending on your Blue Cross plan, current and retired federal employees can combine those discounts with a $2500 allowance toward the cost of hearing aids (with prior authorization). I only mention Blue Cross because of the great number of federal employees and retirees in the area. Blue Cross/Blue365 and TruHearing made it far more affordable to address my hearing problem than I thought. Don't think hearing aids are too expensive before you check out the benefits offered by Blue Cross and Blue365. I am thrilled with the hearing aids that Cosmetic Hearing Solutions found for me. I no longer feel like I'm missing out on conversations. I don't have to turn up the TV to hear it. I can stream phone calls, music and videos right through my hearing aids. They are lightweight and unobtrusive. They're great.

Dr. Barbara was excellent! She spent lots of time with us, explaining everything in detail as she…read morewent through the appointment. She is incredibly patient with the many questions we had and gave very clear directions and guidance throughout the exam process. She is an expert in audiology and she has outstanding bedside manner. I honestly can't think of one negative aspect of our visit.

Bought my new hearing aids about three months ago from a California company, ZipHearing.com, which…read moreonly uses qualified audiologists to do the final fitting, testing, etc. My local audiologist is Rick Hoben at Cosmetic Hearing Solutions in Old Town, Alexandria. I had fully blown changing the wax filter in my left hearing aid. Made an appointment, Rick looked at it. Recognized what I had done wrong. Walked me through the correct procedure (again) and sent me on my way. If you are looking for a hearing aid pro, look no further. A truly five star experience.

Really a great group of hearing care providers. Responsive, well-versed on the latest technology, a…read morenice group of folks to work with.