I had my 2 day ACLS course with Melissa and she was such a great instructor. You could instantly tell how knowledgeable and compassionate she is when teaching. I felt so comfortable and learned so much with her as my instructor. I am much more confident after taking this class. Definitely deserves a raise for all that she does! read more

I've been taking my ACLS and BLS classes here for over a decade; from when it was heart share to now, life works. They've move a couple of times within the area, and I followed them. The only thing about this current location is that, parking may be limited if you don't arrive a little early. Many of parking spaces are marked and reserved for the neighboring businesses. Instructors are knowledgeable and nice. They make it easy for you to get through. This time, instead of in person class, I took an online course and in person skills check off. It was easier than driving into class, but still had to go into class for check offs. This place has clean restrooms, snack station with coffee and tea available. Got my electronic cards within hours. read more

I come back to renew or get a new certification/license through HeartShare because of the good experiences I've had each time with them. Every class I have taken has provided me with the necessary support I needed in order to understand the concepts, practice the skills, and pass the course. The instructors always create a safe environment where you can ask questions and practice skills with their support. I particularly enjoyed my most recent class because the instructor ran through multiple scenarios with us as a group and gave us the opportunity to switch through roles and practice all the necessary skills we needed for that certification. I highly recommend getting certified through HeartShare, you will be well-prepared! read more

Getting my BLS and ACLS here was a breeze! Did my online heartcode training then finished it with a dummy test. No more listening to an instructor and watching videos for 4hours. My only negative comment is they need more parking. read more

Been going to Heartshare for about 20 years. Great experience every time. The instructor's are amazing!! Have taken BLS, NRP and ACLS with them. Highly recommend!!! read more

I've been taking ACLS classes for over 13 years and this is the only time I've left actually feeling like I learned something. I was amazed by the quality of teacher, Melissa, and the building in general as everyone was so helpful. Will only be coming back here from now on! read more

Did my first aid/AED/CPR training with Melanie. She was awesome!!! Knowledgeable and funny!!!! Made the course interesting and fun Will definitely be back in 2 years! Thank you Melanie read more

Just completed my first ACLS certification yesterday and had Teresa as an instructor. I've been a Nurse for several years, but recently transferred to a job that requires ACLS. I've completed my BLS recertification's at HeartShare, and always had a good experience, so I knew immediately I would come here. I was SO nervous going into the class, I have a firefighter/paramedic significant other that absolutely scared me to death about the dreaded "Megacode". Every fake scenario he ran me through it seemed like the patient would go from a stubbed toe to dead in seconds (mildly exaggerating but not far off). Having Teresa as an instructor was the best thing that could have happened to me and my massive anxiety. She was thorough, non-judgmental, kind and explained things in a way that made sense and stuck. It's amazing how much you can learn and retain when you don't feel like you're in a tense environment. By the second day I was legitimately excited to come back, and she made the megacode experience, dare I say...fun? I hope this company knows what an asset they have in Teresa. I came back to work and found out that 2 of my other coworkers had her as an instructor and had the same experience...and we've been raving about her all day! We're all jealous that you get to work with her, and would love to steal her if we could ;) Anyway, if you're a first timer, don't second guess coming here. And I will certainly come back when it's time to recertify. read more

Paul Bieber for the EKG class is a good instructor. Very accommodating. He also brings donuts for the class.

Excellent place to get or renew your certifications. Super helpful & professional! Highly recommend!

I took my PALS re-cert here almost 2 years ago, and it was such a waste of time. The instructors were very rude, and there wasn't much training that went on, despite being named, Heartshare TRAINING Services. You pretty much watched scenarios and had to have memorized the case studies to pass the mega-code. If you're a nervous tester, you will probably not do well since some evaluators are impatient and rude. I vowed to never come back here again because I thought everyone involved with the program were jerks. Unfortunately, my job sent me back here again to do ACLS. This time, it was slightly mixed. Some instructors were absolutely terrible, while others were a lot more accommodating and patient. I agree with the review about paramedic Tim. That guy acts as if he is a god. He's not, he's just overweight and gross. I had him for the mega-code portion and he was such a douche of an evaluator. He does need to show respect to healthcare professionals. I only come here because my job pays for my re-certs through this place, but otherwise, I would never pay for a class here. My money is better spent somewhere else. read more

Reached out to this company needing to provide certifications for 20 employees, and Vernon got back to me same day with quotes and available dates to move forward. Love the professionalism and sense of urgency! Always a pleasure working with companies who want to work with you to make your professional goals happen. read more

Came here to do my ACLS before I started my last sem in nursing school. Melissa, our trainer was incredibly educational. I felt I learned a lot more about EKGs in the 2 days than a whole semester! read more

Came here last week to do PALS and ACLS. Really enjoyed the instructors for both classes. Teresa and Michael were wonderful instructors. They made sure you knew how to critically think in order to save your patient and preserve life. I look forward to coming back here for more classes as a nurse new grad this is a great place to come. read more

HeartShare Training Services - First Aid Classes Near Me - San Jose, California

I had to re-cert for my EMT, this was my first time... i called HeartShare, spoke to Jona (who was amazing by the way-he answered all my questions and calmed my nerves), signed up and paid. The class was perfect size-6 people. The instructor Melissa was awesome, super knowledgable and willing to share tips and tricks. The learning environment here is awesome! No judgement and super supportive! I will be back every time to get my skills signed off! Thank you HeartShare for an amazing experience! read more

This is where I always get my CPR training done for my professional license. They are always well organized and I always learn something new. read more

Love this place for my advanced cardiac life support training and neonatal resuscitation. Today was an awesome day with instructor Mike. This training agency has become very user-friendly over the last 10 years. I have been coming here since 2003. I encourage you to give this place a try for any of your healthcare recertification's. Yes it might cost a little bit more however it is the best training for advanced cardiac life support. A shout out to Amanda who is always helpful with registration and/or discounts. Thank you heart share for making my recertification's enjoyable. read more

Perry was great, took the bls/cpr class for four hrs. Few things I did not like were after I confirmed and paid for the class. That is when they mentioned there's a book that is mandatory to have, buy for 20 or rent for 5. Another point is I asked if we provided with a certificate or email and they informed me it was 6 dollars for proof. I thought this was odd, so I paid the fee. Then, Perry mentioned in class that we will receive an email. They did not mention this before charging me 6 dollars for a print out that they were already going to email me. If it wasn't for these two financial swindles, everything went well. Not deal breakers but it should've been stated clearly before I paid. read more

This is my second time renewing my EMT skills through HeartShare Training Services, the first time was during the pandemic so the experience was slightly different but the second time was just as great as my first experience. Glenn was my instructor and he was super friendly and a great teacher. The class size was 5 which is perfect so you feel comfortable in the environment. It's a stress free place where you can renew your EMT skills and take the time to ask questions. 10/10 recommend this place. read more

I'm new to the area and quite frankly I was peeved that my hospital didn't offer a PALS renewal class but they recommended I check out Heartshare and honestly it was a great experience. As a former travel nurse, I have been to a good handful of other similar facilities but this was the best so far. They are well organized, have a lot of space and equipment. The instructors kept the class relaxed and used mistakes made as learning opportunities for the whole group. I really appreciated that as some instructors can be borderline rude when you make a mistake (especially in renewal courses). I'm still peeved that my hospital that has an inpatient pediatric unit doesn't offer PALS but I'll just come back to Heartshare for my education needs. They mentioned they are trying to get TNCC in the works too which would be great! read more

Just completed my ACLS here at Heartshare. Tim Fagin was a great instructor! He's super knowledgable and knows how to simplify everything so that it is easier to understand. He kept the megacodes relaxed and never put anyone down for making a mistake. Cool guy! The facility itself is in a great location with tons of restaurants nearby. Parking was easy. The room was clean and even had snacks. Can't ask for much more. I'll be back Heartshare! read more

Renewed my ACLS yesterday. It seemed like they made some changes with their course and staff. We had completely different instructors compared to the last two times I renewed here. Travis and Ken made the first part of the class so much more easy compared to the past classes. Everything was straight-forward, no-crazy-non-related-stories told . . . Nothing more, nothing less. The second half of the class (the mega code) was a little more tougher to bare (more for some than others). We were split into 3 groups. My group was taught by an Anesthesiologist. There were some good and bad aspects to my group. The bad: The MD was a little too thorough in his teaching and testing (it was completely by the book and scheduled timeline). Because of this, we did not get out as early as the other groups. He can also be a little harsh when mistakes are made. The good: Because the lesson was so detailed, I learned new info and still remember all the algorithms (unlike the past, where I delete everything in my head the moment I turn in the test). Even though I didn't get out as early as I had in the past two classes, the overall experience was enjoyable. And hearing from the people from the other two groups, the instructors that were teaching those groups were awesome. This place is not perfect, but it definitely earned 4/5 stars for sure. read more

HeartShare Training Services - Classroom - First Aid Classes Near Me - San Jose, California

My CPR card expired, and I had to complete an online BLS course for recertification. I completed my skills check at HeartShare. Originally I had trouble scheduling my skills check online but calling the establishment to schedule was easy and quick! I arrived early and the woman at the front desk got me checked in pretty fast. I'm not sure why, but I was kind of nervous going into the class. My instructor David was really cool though, and he openly chatted with all of the people attending. I was less nervous after. The skills check was really engaging and went by really fast. David gave everybody some really good pointers and gave everybody constructive criticism in order to improve our BLS skills. By the end of the hour, we were all certified! I got my BLS e-card emailed to me by the time I got home. 5/5 stars for such an efficient class. --the skills class had multiple people but everybody was spaced apart, wearing masks, and the mannequins were sanitized before and after use for anybody worried about Covid. read more

Completed a hybrid BLS course here. The online portion was informative and easy to navigate. Mark was my instructor for the in-person skills portion. His humor made the class enjoyable. They maintain a very clean facility and follow covid protocols. Painless experience overall and I would highly recommend anyone to get their BLS certification here! read more

Just completed my ACLS cert for the first time as a new grad!! Teresa RN prides herself on maintaining a positive learning environment! Teresa RN facilitates and promotes growth in her trainees. This course and location is highly recommended and makes life long learning a priority!!! Thank you again for your time and effort. Sarah (soon to be RN!!!) read more

Just renewed my BLS and ACLS and can say that I was so very impressed with my whole experience. Mark and Teresa were excellent, thorough, creative and professional. Will definitely renew here again! read more

AHA guidelines does not require ppl being charged for something we should automatically receive, like we have always done in the past. THAT is clearly a business decision in an attempt to make more money. Thank you for being a sub-par business! When my renewal is due I will avoid your business & make sure I ask the correct questions! 1) Cost 2) class size 3) PRINTED CARD 4) Register for BLS & ACLS!! read more

I recently took the ACLS provider course which was taught by Teresa. Being that it was my first time taking this class, I went in very nervous and not knowing what to expect, but Teresa made sure to create a calm and inviting environment that contributed to a successful 2 days of training. Teresa is a highly skilled and intelligent instructor and she makes sure that the entire class understands what is going on. Because life support classes require teamwork, one can understand how difficult it may be to work as a team especially with COVID. Heartshare did a great job at making sure the class worked well as a team while maintaining social distance and assigning only 1 person per table. This facility is really clean, updated, and everyone who works here are all very kind and welcoming. I highly recommend this company and location for any type of life support training! read more

I just finished the ACLS & PALS training with Teresa Johnson and she was phenomenal. She simplified the material and was incredibly patient. I can get nervous about messing up and doing things incorrectly, but during her training I felt so comfortable and confident. She's easy to talk to, approachable, incredibly smart, and has a great sense of humor. If you ever take ACLS or PALS I would recommend signing up with Teresa Johnson. read more

Registered on line for BLS class paid and gave them name address and email. Went to class signed in with same info. They had my name in the roster for BLS recertification class. I was there from 1-4 on a Monday Had great instructor. I took test missed one question and I passed then was told they don't give you card same day anymore they email next day . It has been 5 days . I called 3 times this week. Each time promised next day email would have card .They had the gall to ask me if I was sure I took class .. told them look at sign in sheet and the test sheet. I gave them 2 emails to be sure I would at least have the card on one of them.. Friday was promised I would get it the next day .. Today is Saturday they are closed . My card expires April 30. I don't leave things at last minute. I need to provide my Hospitals adequate time to receive card and note it in my file ..I expect prompt professional courteous service. If you need your card right away don't go there if you do demand card right away not some promise of maybe tomorrow. A very upset medical professional that had been using this company for more than 10 years ...no more read more

I had an emergency and couldn't show up for one of their classes. I called them right away and apparently the no-show fee is 50%. I'm pissed. For already overpriced classes, I think that fee is unreasonable. I agree with ed g. Their instructors are unprofessional. I rather not get into details. read more

Attention health professionals or people working with people: Get. Certified. Here. They are located off the freeway and a really common main street so it's really easy to find even on such a busy street. Their address is big enough to see off the main street as well it'd be a joke if you missed it. The staff is genuinely helpful and accommodating. They sure are knowledgeable too especially since they offer a range of services from BLS, ACLS, PALS and EKG. They know what they're talking about. They also offer these classes several times throughout the year so you can sign up early and not use the excuse that you didn't know when they were offering the course. They teach you the basics for saving lives and throw in the advanced life-saving tips only if you're signed up for it. No tricks, fast or curve balls thrown here. They make sure you know what you need to know in a timely manner too. So come review time, you're good to go. I'm sure to be back in two years once my certifications are due. Thanks Heartshare! read more

Dear Yelp, stop removing my reviews. It is strange and unfair. I wrote my review about HeartShare training services some time ago, but couldn't find it. Why would someone want to kill my review? Ok. I have been coming to this place for many years, since 2008 when I graduated from SFSU nursing school. I took their BLS, ACLS, EKG classes. My favorite instructor remains the same -- Tim. Since I took EKG classes in different places (Santa Cruz, Good Samaritan Hospital, online), I can compare Tim to other instructors. So far he is the best. Energetic, friendly, funny, knowledgeable and patient. Not arrogant. But friendly. Plus his method of teaching is fun. He makes ACLS code look like a game which build relaxed atmosphere-- easier to think and learn. Some people born to be teaches while other are bad at teaching but good at providing health care. I am sure we all met good surgeons and nurses who are terrible teaches. read more

I have taken several classes here. Taught more by EMT types who are a bit more into adrenalin and border on impatient. So crowded! I hate that. They squish people together at tables. Hardly room to write. The BLS folks don't seem very experienced and there were almost 30 people in my class. Come on - what kind of profit motive is there here. Tim for ACLS was arrogant though supposedly everyone loves him. The admin people are pretty strict about payment. It is high normal prices. The parking is plentiful but finding the office with all the buildings looking the same with obtuse lettering is difficult. I ended up going to Santa Cruz for training - which was fun. See my other reviews. read more

This place is awesome. They offer numerous classes throughout the week and I was actually able to make a next day appointment to get BLS certified. The staff was very nice and accommodating. They offered a lot of refreshments and if the class was longer I probably would have eaten something. Our instructor was Al. He was very animated which helped keep me awake! He didn't teach the class with examples from his past experiences (unlike other classes I sat through). Al thankfully taught the class with no BS and he was straight to the point. The movies we watched were manageable to sit through and there was plenty of time to work on the dummies. In addition, there was also plenty of review during our session so when it came time to do our test, there were no surprises. Come here to get certified, I know I'm coming back here in 2 years. read more

They are pretty strict and organized if with their classes. However, they follow strict guidelines due to AHA guidelines. ACLS class - 9am to 4pm. You get another try after the written final if you miss 4 questions. This class is taught by MDs, CRNAs, EMTs. TIM IS THE BEST; HE IS MOST KNOWLEDGEABLE. I LOVE LEARNING FROM HIM. Btw, you get 1 hour for lunch. BLS class renewal 9-12pm. This is taught by at least 3 instructors for a classroom of 30 people. Njoki is really good instructor. She's been there for many years now. They serve bagels, pastries, coffee, water in the morning. My work pays for classes here so I'm back twice in 4 years now. The exams are pretty easy if you "listen" and pay attention to the instructors. My only annoyance with this center is that the BLS/ACLS renewal as of 11/2008 is joint together. You have to remember to register separately online or you get 'dinged'. read more

Recently did my AC LS with all this Covid social distancing heartshare made a huge effort of keeping us safe. Teresa my instructor was great answered all my questions explained thoroughly all the algorithms we went through highly recommend this place if you are trying to get certification for CPR. read more

This is my second time coming to Heartshare in this location. Parking is easy to find, and it is also located in the K building. I had the same BLS instructor twice. Her name is Njoki Karoki. She is always pleasant and very patient and doesn't make you feel stupid. She makes it fun and very hands on. I really enjoy the fact that I had her twice. She is super nice. She is the reason why I decided to sign up again at the same place. If you do sign up here ask to see if she is teaching the class. She is super nice and makes the class less painless. And because it is hands on it goes much faster then listening to someone talk. What I liked about the class is that there is a lot practice so when you leave, you feel like you if something were to happen outside you had enough practice to where you would not forget the steps, this is especially true if this was your review course. The practice is also good because you get your own mannequin and baby mannequin. I paid $75 which was the average price quote that I got when I called around. They also give you a test of 20 questions at the end, which Njoki goes over and over again during the video watching and her lecturing and hands on experience so you will get it right if you just listen. read more

There are so many other competing training facilities that will understand life has extenuating circumstances. Unfortunately, this training facility cares about making money over teaching healthcare providers. I called to ask if I can reschedule for an ACLS renewal class (through a hospital) which I HAD to miss due to my pregnancy and their answer was "we'd have to bill your hospital again bc we turned away others or you can pay out of pocket." Unprofessional, unsympathetic, and basically, I'll go to another facility for my trainings. I wouldn't give a penny of my money to them! read more

I took the BLS course (CPR, AED, choking) with Logan and Melanie. I'd definitley refer people to come here if they need to obtain their AHA certifications. Instructors are laid back yet informative at the same time. Course took about 4 hours. Plenty of parking, and class size is small (only 10-20 people). Price is $75, what I liked about it was that the class was from 2pm to 6pm on Sunday afternoon. Instead of being lazy on a Sunday afternoon, I got my AHA done! Ask for Logan and Melanie and find out when they hold their course! :) read more