Not only did Maureen design and deliver a gorgeous arrangement to my husband's office, but her…read moredriver went above and beyond to ensure the delivery went smoothly. Prices were more than reasonable and both the service and product were excellent.

My aunt has had to spend a lot of time in the hospital recently. Gigi took great care to make sure…read moreshe got the beautiful arrangement she needed for a recovery "pick me up". Gigi goes above and beyond to make your gift special. The arrangement was very similar to the telaflora example on most flower shops online. And she's right near st joes hospital in Chelsea. Looking forward to sending more flowers to loved ones from here. :)

I simply tell them what I want- the occasion and the budget, and they NEVER DISAPPOINT!! Excellence…read moreevery time. Beautifully crafted with unique selections.

Ok. This flower shoppe is the BEST I have ever had the pleasure of working with....The QUALITY of…read morethe flowers is unmatched by any other florist I have bought flowers from in the past. Jen and her team do a great job for us and I have to include the pictures.....(Orange Roses)

The go-to for area flowers hands down!…read more I've tried another florist in the area unsuccessfully. There is a night and day difference between the services received! Outstanding at Nortons from someone who cared. They clearly want to make sure they understand your needs AND deliver (in all senses of the term)!! No excuses at Nortons. Thank you for listening and positively impacting a down patient at the local Hospital.

I will never again use a funeral home's online florist portal to order a condolence bouquet. This…read moreis what passes for a $150 florist's choice bouquet. My mom ordered a $180 arrangement from a different florist that was 2x in size and actually looked like a $180 arrangement. I think florists are counting on that the well-wishers will not see the final product at the funeral home. The flowers are beautiful, don't get me wrong (if a bit sloppily arranged) but... just an incredibly disappointing result for that price point.

Updated: I wish you the best of luck turning around your business…read more Original: Wow - just got off the phone 5 min ago. I cannot believe the crass and rudeness of the girl who just answered the phone. When someone is sending flowers to an ill loved one at the hospital I don't expect sympathy or even any sort of emotional support. However I do not expect to be given such a hard time to order flowers. I called the hospital they confirmed they accept deliveries from this very florist DAILY. She insisted they only take flowers on certain days = WRONG. And also insisted the flowers on Lily's web page did not come in a green vase, what I was seeing was green stems in a clear vase = WRONG (see picture). I hope I never have to send flowers to the hospital again, but if I do I will not be through Lily's.

It's always difficult ordering flowers from afar - not knowing the businesses in the area etc. and…read moremany of the on-line photos are stock. I needed flowers in the Ann Arbor area and called Lily's Garden after another florist (a bit too far away) recommended Lily's. I asked for a bouquet with bright pinks and purples and some fall colors added. The bouquet below was the result and it is gorgeous! Great job, Lily's.

Very personal and helpful and really nice woman who's is the primary owner. She took the time and…read morecared that I got exactly what I wanted

I ordered an arrangement for a friend and it turned out gorgeous!!! I am thrilled with her service…read moreand would highly recommend her!

Cute flower shop with a variety of flowers and plants and thingys (ornaments, handmade jewelry)…read more There were dried flowers, which I am not sure what one does with. Picked up a rose for my wife. She did a nice job of wrapping the rose up, so it looked great. My wife loved it. Pricing was good. Great service.

I ordered a floral basket from M&D recently after my mom had surgery…read more.. I called and spoke to Jenny on the phone and she was kind and helpful. I was pleased to hear that delivery was included in the price and found it reasonable... and they delivered in a timely manner. While the arrangement didn't blow us away, it was very nice. I would definitely use this floral shop again

Absolutely blown away by the flowers from University Flower Shop! Every bouquet I've ordered has…read morebeen beyond gorgeous -- fresh, beautifully arranged, and somehow even prettier than the photos. You can truly tell how much care and creativity goes into every arrangement. What really sets them apart is the customer service. The team goes above and beyond every single time to make sure everything is perfect, and they are always so kind, responsive, and helpful throughout the process. Whether it's a special occasion or just because, they consistently deliver the most stunning flowers and bouquets. If you're looking for a florist in Ann Arbor that never disappoints, this is the place. Highly, highly recommend!

The university flower shop is absolutely amazing! My partner surprised me a couple times with a…read morebouquet from them (pictured below). The flowers are always well wrapped and the selection shows a lot of skill/care was put in to the arrangements. I especially love the sheer variety of blooms and filler foliage. They're truly unique!

We had a wonderful experience last summer working with Brighton Florist for our daughters wedding…read more Yvette and her team went above and beyond to make sure that our daughter's vision came to fruition! Everything was beyond perfect!

I called from out of town and described the floral bouquet (pink, white, yellow and a small amount…read moreof blue) I would like delivered to my sister in their area. I was assured their designer would do a good job and assemble what I asked for. Instead a yellow orchid PLANT no mixed colors was delivered and I was supposed to be satisfied because it was an "upgrade". When I called and complained, I was told they would go out there and pick up the plant and deliver a new vase of florals. I thought that seemed tacky now late in the day. I said do not go out there, and asked for a refund, they eventually said ok. Then they arrived at my 92 year old sister's house at 8:00pm at night and said they were there to take back her flowers. Can you believe anyone would do this on someone's 92nd birthday??? I am sickened. What I ordered for$120 was not delivered and I was told why should they pay for it and not me. Because you are the seller who did not deliver what you said you would that's why. I am stunned at their treatment of my sister and myself. I am not new to retail, I was a top producer at BLOOMINGDALES, and I find this unacceptable and frankly CHEAP.I personally think an upgrade would have been additional flowers to the bouquet not a switch. Those orchids or very similar, are in every grocery store in California.

These guys are great! The florists went above and beyond helping us handle a mix-up with a bunch of…read moredeliveries that were coming to our apartment. Not only did they re-deliver something we sent back accidentally, but were flexible in accommodating address changes. The woman we spoke to on the phone (Sunday afternoon, 2/11/17) was really nice and understanding!