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    Hearthside Hearth & Home

    4.0 (4 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Hearthside Hearth & Home

    Fireplace cleaning

    Fire heating system conversion

    Fire heating system inspection

    9 More Services

    Fire heating system installation

    Fire heating system repair

    Chimney installation

    Fireplace installation

    Fireplace insert installation

    Heating stove installation

    Outdoor fireplace construction

    Fireplace repair

    Fireplace insert repair

    Hearthside Hearth & Home Photos

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    America's Hearth and Patio Warehouse

    America's Hearth and Patio Warehouse

    (3 reviews)

    The young man did a pretty good job. He cleaned my gas logs and my chimney was quite cleaned. I had…read morerust corroded on the burner which cause the pilot light not to ignite.

    I wish there was a Zero Star option. We have a gas fireplace in our house and want to replace it…read morewith a wood-burning stove. We really want a US Stove model. Only problem is that there is no chimney, so we will have to have work done - probably have the fireplace box rebuilt to accommodate the stove and stove pipe. A MONTH ago, my wife walked into this place and explained our situation. She was immediately pointed to a guy in the store and told that he was their installation contractor, and he would have to determine the work needed to install the wood burning stove. He gave my wife his phone number and said he could come out and inspect our fireplace. TWICE, I texted the guy with no replies. Then my wife texted him, and -magically - he replied. He wanted measurements of the fireplace box. We sent measurements. Then he wanted pictures. We sent pictures. Then he wanted photos of some label in the fireplace. We found no label. So, we texted back and told the guy we would PAY HIM to just come out and look at our fireplace. All communication stopped. Last week, we both went to America's Hearth and Patio. We talked to some woman in there, and told her that their installation guy has stopped talking to us, thereby halting any chance of us buying one of their stoves. She told us that he was their only installation guy, she had no way to reach out to him, and when he contacted her again (no expectation of when) she would tell him to get in touch with us. (Really?? They have no way to pick up the phone and call the guy who is installing their fireplaces??) When I told her we didn't wish to deal with him, she told us that he is the ONLY guy in the area who is "certified" to work on fireplaces. Imagine that - in all of Chattanooga, Hixon, South Pittsburg, Fort Oglethorpe, GA and Dalton GA - only ONE MAN is qualified to work on fireplaces? After a 15 minute drive up to Hixon, we visited a competitor, and what do you know? They have an IN HOUSE technician who is "certified" to work on fireplaces! In five more minutes, I had an appointment and an invoice for getting our fireplace looked at! Looks like we will be purchasing a Vermont Casting stove instead of a US STOVE brand. So, not only did we get IGNORED by America's Hearth and Patio, they made NO attempt to resolve the issue when we complained. To top it off, they LIED about having no way to contact their installer, and there being no other "certified" installers in the entire Chattanooga area. To top it off, it's been a week and we STILL have not been contacted by them. Thank God we didn't give them any of our money.

    Hearthside Hearth & Home - fireplace - Updated May 2026

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