Phone customer service was terrible. She would not answer questions and ignored my email questions…read moreregarding my house repairs and costs.Will no longer use is company. It was great for a few years but something changed.

Great company to work for really nice people show up on time to excellent job and the price is very…read moregood highly recommend

I can't say enough good things about Mike and his service. We had a chimney fire on a Saturday…read moremorning in a stove pipe from a wood stove: our source of heat on a 20 degree day. The firefighters removed the stove pipe from the wood stove to the ceiling 18 feet above and from the roof up to the chimney cap: they wanted to be sure that there was no fire anywhere. After the "all clear", we made four calls to find someone to put us back together: we needed heat. Two did not provide a return call. One could put us on a list. Mike called back within 30 minutes and was at our place within 90 minutes. Not really knowing the conditions of our place, he offered and brought special cleaning supplies for the fine dust of the ash and fire extinguisher. He assessed the situation and got to work. Not only was he professional and efficient, he was empathetic, personal and funny. We cleaned. He reassembled; was very thorough about being sure things went back together to ensure safety; taught us things about fire building and maintenance; and ensured that we had heat from the wood stove by 5pm. Mike will now be part of our annual wood stove maintenance program. We are very grateful to the fire fighters and Mike who took very good care of us in this emergency. Thanks Mike!

From the owner: Tri-States only exclusive chimney sweep. Hanselman Specialist. Been in service for over 40 years.read more

Ed & Bodhi were awesome to work with when we purchased our new Absolute Harmon pellet stove…read more Despite being very busy before the holidays, they were able to install our new stove & did a great job. We are extremely happy with our new pellet stove & with Bosserts. We highly recommend buying a pellet stove from Bosserts

Ed and the entire staff at Bossert Fireplace Shoppe do a great job! Very knowledgeable about the…read morewhole pellet industry, from stand alone stoves to fireplace inserts and grills! Once you have a pellet grill you will never go back to gas. Pellet stoves give off the warmth of burning wood, but without the work of cutting it or the mess. I have heated with the same unit for 14 years with minor replacement of parts that were worn out. Also have two Louisiana pellet grills, one for home and one at camp. You can grill, smoke and bake on them and never worry about running out of gas!

They were very thorough in their inspection and even pointed out matters I should be aware of to…read morekeep my eye on. Will definitely use their services again.

From the owner: Dano's Chimney Sweep provides comprehensive fireplace and chimney services to Rochester, MN and all…read moreof Southeastern MN.

Love my new Xtordinair fireplace from Brekke! The installers were very professional and did an…read moreamazing job.

From the owner: Minnesota's Oldest Family-Owned Fireplace Shoppe Since 1957…read more Brekke Fireplace Shoppe was established in 1957 and is the oldest family owned hearth business in the state of MN. Brekke Fireplace Shoppe provides customers with a personalized and friendly shopping experience. We sell gas, pellet and wood stoves, fireplaces and inserts. We also sell fireplace surrounds and stone veneer. We also provide free in home estimates.

Four years ago my wife and I looked at Pacific Anergy, I have experience with Jotul and we decided…read moreto go with a Morso Panther wood stove and a riser from Center Stove. The knowlegable staff made the selection easy, the install was first rate and we have had Center Stove sweep and maintain the system. We love the stove for our house in Spring Green, the stove is easy to get started, the burn time is sufficient and the glass is easy to clean.

it was obvious they were there to generate more service income removed insulation that was place…read morearound chimmney pipe to help flue to create better draw and help reduce creosote installer of fireplace said this should have not been removed they found very little creosote and not much soot. they said insulation wrap was not flame resistant which it was

Chandler is a man of his word. We received multiple bids to repair the chimney for an insurance…read moreclaim. Chandler in our opinion went above and beyond the expectations of the insurance company which resulted in a very easy transaction with the insurance company for us. His craftsmanship is very good too.

They did awesome work and gave me good estimates for the future. Very happy with their work.read more

Customer service was overall good during the purchasing process of the fireplace. The issues began…read morewhen they were getting started to begin the work. They provided a quote to install the gas line from the basement to the fireplace, but I ended up having my professional plumber install the gas line to the fireplace in advance of them installing it because of cost. During the installation they refused to hook it up because of what they claimed was liability. I explained to them that it was installed by a professional plumber and that I was told that I had to get the gas to the fireplace which is what I did hoping that our family could enjoy the fireplace. After they left without hooking up the gas, and 2-weeks later and an additional bill from my plumber we have the fireplace going. It ended up that their service team was just upset that I ran the gas line independently of their quote therefore just trying to cause more frustration and additional cost to me to get the fireplace going. Anybody going with these guys watch out if something goes wrong or not in their favor, they will screw you over and won't feel any remorse for it.

Had new fireplace put installed by Scott and his crew. They did a great job, kept things clean and…read morecleaned everything up when they were done. We love the look of the new fireplace and it works great. Would highly recommend them for any of your fireplace needs.

Do Not Use This Company!! They install incorrect equipment…read morevia SEMCAC pgm!! THEY DONT INSTALL COMPLETE SYSTEM - nor did they install a furnace for for Zone MN is in! The furnace they picked & installed is for a coastal zone NOT MN! Then they did not install new chimney with new furnace!! By not finishing properly warranty is negated & furnace won't work. Then they spent 6 wks trying to find problem & expect me to pay $500 when Steve finally called on 1)6/23 to tell me they didn't install the chimney & that was problem! Can't switch out a chimney in January AND they Stole the New Chimney so before I could install a new chimney I HAD TO BUY A NEW CHIMNEY!! I had to hire a diff company to finish the job as Arens just left me with zilch!! Refused to return phone calls!! After All Was Done: I had to pay over $3000 to fix the problem created by Arens Heating & Use of the SEMCAC Pgm!! Neither the City of Austin Nor the SEMCAC pgm inspected this installation as both are supposed to do according to SEMCAC pgm!! SEMCAC is Worthless without oversight!! Now it's 1/3/25 & this inappropriate zone furnace is Not Working AGAIN!! I'd known Arens for 40 yrs - THEY WERE FRIENDS - NOT ANY MORE!!! This was a job done for my 90 yo Mom who was participating in SEMCAC pgm when Arens did install incorrectly. She could have died due to their incompetence as not switching out the chimney on new furnace can cause a fire &/or carbon monoxide poisoning according to mfg's I contacted!! Steer far away from this vendor! Use of their lack of service could prove deadly!!

I was absolutely blown away at the service I was given. John went above, and beyond my…read moreexpectations. I had never received such wonderful service before. He explained everything thoroughly, and helped me learn more than just a thing, or two about my AC unit. This is the kind of service you always hope for, but never actually expect to get. He was so kind, and polite. I know for a fact that the next time I run into an issue, Arens is the only place I'll need to call. Not only are you greeted on the phone with a friendly voice, but you're also given service that hits right out of the ballpark.