Residents room water is cold never seems to warm up. How Would you like to wash up in cold water?…read moreRepairs go unattended for long periods of time. Care is awesome but very short staffed.

I applied ( paid 1500) 500$ was for a 'nurse' evaluation,…read more1000$ to hold my place and at EagleCrest South in La Crosse, Wisconsin. Now, I asked to see her name tag, she shrugged and said, paraphrasing. It is somewhere ? I did not actually see it, which suggested to me she was not following protocol in this facility. This particular interview was very unpleasant, and because I did not fit the profile for independent living,I was denied. However, I am quite sure I will have to wait for my deposit, I requested next day delivery. They cashed my check the same day I wrote it. Although I understood that the nurse evaluation was 500$, and I did agree to that. I expected a more complete assessment. This 'nurse' was curt, uninterested and frankly cruel. I did a bit of research and found from people I know and other sources, that EagleCrest south in La Crosse, Wisconsin does not have glowing reviews. In fact I am satisfied with the denial because I would not want to live there. If that is the type of service that is offered, really 500$ for an interview? Outrageous!!!

We had a very negative experience there for my mom. Poor nursing care that made medication mistakes…read moreand mistakes with general care instructions. There was alot of rudeness from a large amount of staff there. Nursing were very pessimistic and negative speaking about her health needs/ concerns in front of her causing alot of uneasiness for her and family. Physically rough treatment of her helping transfer her from chair/ bed/ bathroom resulting in bruises. Ridiculous wait times when waiting with her light on to get help to the bathroom resulting in soiling herself. The medical DR/PA team were terrible with negativity and confusion and unable to communicate correctly. I removed her from there within a week. I could go on and on about the confusion and faulty care she received there.

While we were considering "a place for mom," all therapists, (PT, OT, recreation and social work)…read morewere johnny on the spot with calls back and helpfulness. After she was admitted, it seems that attention has been downgraded now that the paperwork is signed for her to live there. Now they say there's not enough staff for this or that and less attention is paid to our questions. We had high hopes at first. The care facilities are all around the same price so I may give it a little longer but will consider whether to switch.