When Brookdale was Sterling House, I would have given 5 stars. Unfortunately, Brookdale took over…read moreand completely ruined a good thing. Almost everyone is gone who used to work here; They cut staff, cut wages, and are using the cheapest route for every thing possible now. For the life of me I cannot get staff to do what we're paying good money for them to do: dress my Mother in the morning and give her the two showers per week she needs help with. Getting through to the people in charge is utterly impossible. When Sterling House owned it, fresh veggies and fruit were the order of the day. I'd bet now that Brookdale is in charge everything comes out of a can. But of course, they keep raising the rates!

The state requires that prescriptions be administered in a "bubble Pack" to minimize errors in…read moredistribution. Brookdale facilities contract says you have to use their private little pharmacy and bubble packing group. That means the patient pays for almost 100% of their own prescriptions as well as paying the premiums for prescription insurance. Most major prescription plans through AARP/Medicare accept target, walmart, etc. so the cost of staying here is way too high, considering this little part of the contract. Nice people, but this prescription agreement brings their rating way down.

Saw the physician assistance in the hospital Dr Laura Eichmann who is very very unprofessional a…read morelegit diagnosis and she and the neurology turn it around make it look like it's in your head . Sad part about it is I had to ask her why she was smiling when she was talking to me when I was upset and she said what do you want me to do frown

Review for Dr. Kakes. Started off as a good PCP, but I was quick to learn, when he refused to give…read moreme a culture on my wound infection and I had to go to a clinic to get one, then before he would give me a prescription for my pain relief, he had me go into a nurse And have her Count the number of pills I had left in a six month old prescription in front of a nurse and a witness, and then three weeks prior to my next appointment. He required me to drive over an hour to do a urine test and make an appointment to do it with a nurse within 24 hours. I said enough is enough. there are better choices out there for a good PCP.

I want to give a shout out to Hearten House 2 where my Mom has been for about 18 months. They are…read morethe kindest, most compassionate, caring staff you could ever want taking care of your family member. My family & I would like to thank them from the bottom of our hearts for all the fantastic care they have given her. The Family of Alice Ingham