Good counseling but be sure you don't miss a session or you'll be charged $100 each time. I feel…read morethat paper billing or at least a phone call should have been made prior to so much time passing before the bill gets out of hand. My mentally ill suicidal child did not realize this was happening and during several crisis situations missed several appointments over the course of several months. When we finally received the bill 6 months later, it was outrageous. I don't have access to their portal so was unaware until months later when the bill came detailing what insurance had paid and late cancellation/no show charges. If this had been brought to our attention sooner, we could have prevented much of this & everyone would have been happier. The patient was never personally contacted to address the no show situation and it was not directly brought to her attention that she was being charged each time this happened. Don't tell me "she should have known, that's how this works," etc. there are grown, well-educated people who don't understand this stuff or how insurance works. The office staff needs to remember this & be sure the patient understands it as well.

Formerly Barclay & Associates, P.C., this is a private practice with absolutely wonderful and…read moreexperienced therapists. This treatment center is an oasis for healing and guidance through whatever trauma or simple life stressors that are inhibiting or ailing you. They aren't ghastly expensive, full of mumbo jumbo, and there are a plethora of counselors to choose from who offer personalized treatment plans for your journey to becoming your best self. There are therapists who specialize in multiple fields and offer various treatment options. They've been a wonderful help in my own personal journey.

very poor communication skills, office experience was impersonal and processes were not explainedread more

I would never recommend this place to anyone suffering from anxiety and/or depression. The…read moresecretaries consistently record information wrong. They are incapable of properly billing insurances. When a problem with insurance occurred, Ames Therapy canceled all of my future appointments until I could pay the bill out of pocket. After attempting to verify my information over 10 times, they admitted that they did not have ANY of my insurance information entered correctly. When my insurance changed, again there was problems with my information being entered correctly (resulting in billing issues again). When my address changed, I informed them of this. Five months later I realized that they did not change my address, as my bills were being sent to my old address. I reccomend to anyone struggling with stress, anxiety, or depression to not resort to Ames Therapy. Attempting to get help from Ames Therapy is a struggle in itself. Sitting in an empty room is more helpful than attending Ames Therapy.

This place has a variety of therapists with their own areas of specialization and also a…read morepsychiatrist. Some therapists use Zoom for sessions. I've been happy with my experience there and a good friend has said the same.

Extremely disappointed in the lack of care provided at this facility. I have left other reviews…read moreabout this business on google and another yelp page hoping to help anyone seeking mental health care to avoid this place! The receptionist/secretary employed here is incompetent to say the least, they won't return your calls, emails, anything. They will actually HANG UP ON YOU for absolutely no reason, I was hung up on just for asking a question about one of the providers. I asked to be called back by a provider over a week ago and nothing. I was treated with extreme disrespect by the receptionist as well as the therapist I was assigned to. IF you are in need of mental health care please go anywhere but here and save yourself the time, money and more mental anguish this facility will cause because they truly don't care about their patients- its very obvious.

I have been going here since this summer and have loved it. The people here love to help you walk…read morethrough any season of life you are going through. They care about helping restore you. If you're in the Des Moines area (specifically Ames) and you're looking for a place to start your counseling. Look no further! If you're an ISU/ college student in the area this is also a great resource and I believe they have a discount for students. The people here make the process of getting set up easy and help ease any tension you may have coming in with a loving smile. I recommend checking out the website and getting set up via that or you can come in and get set up!

I've been a long time patient at CIPS, their councilors are great. Their reception staff is…read moreincompetent, cold, and insensitive. Example 1) One receptionist was scheduling me for my next appt, the receptionist between us on the phone loudly "shh'd" me. The first receptionist did nothing to correct her or put us in a better position to reschedule. Example 2) I had to reschedule my appt, got the answering machine, left message I had to reschedule. One week later I did not hear back so I call again, successfully make an appointment. The following day I see a voicemail from CIPS replying to my first voicemail saying they couldn't get me in for a while. The Counciling staff is great, the office staff should have been replaced years ago.

The counselors at CIPS helped me turn my life around. I have nothing but love for them. I highly…read morerecommend their services if you're battling subtance abuse. I was skeptical at first, but I've been sober for 177 days- that says a lot. My group members are now like family to me. Their love and support has been instrumental in my recovery. We are all equals, we are all compassionate, we don't judge or shame or guilt one another if someone slips. I can't put into words how grateful I am. If you're battling substance abuse and you're ready to make a change- please call them.

Great program. Great that are knowledgeable on many evidence-based therapies. Very grateful to have…read morebeen helped by YSS personally.

From the owner: At YSS we serve people of all ages, however our specialty is kids, teens, young adults and…read morefamilies. We offer play therapy, multi-dimensional family therapy, and group therapy.

Helpful for addressing family dynamics and reframing thoughts, but ineffective for fawn trauma…read moreresponse symptoms. Often unorganized regarding paperwork, chronically late to appointments, and consistently subtly dismissive. I saw Jocelyn for almost 7 years and I did not feel like a priority for the last 4 years.