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    HearingLife

    1.0 (1 review)
    Open 9:00 am - 5:00 pm

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    5 months ago

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    Ear, Nose, Throat & Allergy Center

    Ear, Nose, Throat & Allergy Center

    1.5(2 reviews)
    4.5 mi

    I went in today to have my EXPENSIVE hearing aids checked. The young woman I dealt with did not…read moreappear to care or understand that without working aids I am by anyone's definition deaf. Being basically deaf in a mask covered world makes an already difficult situation impossible. What I needed was some kind of work around while my aids were being repaired. What I got was: 1. The units are 3 years old and not under warranty- which I already knew. 2. They would need a $250-$300 deposit before sending them in to be repaired. This was a per piece price. The company wants a 10% upfront payment for NOT meeting the sales brochure. 3. I am on my own until the pieces are returned. Estimate was 2 weeks. Did I mention I AM DEAF without them. I need a work around. I do not mind paying for services rendered. It costs money for technical help and I understand that. I NEEDED A WORK AROUND. What I got was hearing aids that do not work correctly and the chore of trying to find someone somewhere that will help me.

    Im am very upset with this place. I have waited for an app. For myself and my daughter since before…read morexmas. I have no choice in where i get referred because if our insurance. They never called for me, i have a ruptured eardrum and almost died from it, my ear was previously ruptured i got an ear infection and it ruptured again. Anyway i was in the hospitol 5 days running antibiotics through me. Our primary care told me that Cheyenne may need her tonsils and adenoids out before xmas. I called them she said ahe hadn't got the referral that they would call me when they got it and when they could make her an app. Mind you my daughter has had this congestion thing for 4 months at this time. Anyway long story short, they schedule her an app. And dont even bother to tell me, so of course she dont make it, i didnt know. So i call Tuesday to see if they finally got her referral or what and the receptionist procedes to tell me she was a no show and i would have to talk to her supervisor that they would call me. More waiting as my child is still sick. So today of course i have to call som1 so i just call my primary care, Generations in Chelsea which is wonderful to me and my family, and Amy did everything she could to try to get them to reshedule her but of course now theu wont c her, they cant reschedule her theu said and she told my dr. Office that she was going to call but did not. I had to find out the hard way , which i am at work, this is rediculous! Now i gotta start all over and get my daughter referred again to somone else. This pour baby has nk choice but to deal w people like this, they have no heart and dang sure is not in it for the patients. But then again its probably just the receptionist that works for him that obviously dont like to do her job or should i say DONT do her job. Because she DID NOT call me at all. And im talking about 2 different patients here that they had no idea we was even related. So save yourself some valuable time and find another ENT dr. Or bypass the girl that answers the phone and dont depend on them to call you thats for sure!!

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    Ear, Nose, Throat & Allergy Center
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    HearingLife - hearingaidproviders - Updated May 2026

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