I am very disappointed with Hearing Solutions' dishonesty. All they want to do is sell new hearing aids. I would not recommend them.
I needed my mother's hearing aid adjusted since she is unable to travel to her original purchase store. She is almost 90 years old and frail. I asked Hearing Solutions if they would do a hearing test and adjust her hearing aid even though I did not purchase the hearing aid from them. I was willing to pay for this service. They said no problem.
I transferred her records. During the hearing test the technician asked us a numerous times if we wanted to purchase new hearing aids for the sale price of $6,000. I explained numerous times that I was not interested since hers still worked. I just wanted it adjusted as I stated when I made the original inquires. She emphatically stated there was no charge for the hearing test and adjustments. Again I offered to pay for her time. I asked about another modification to help her with the telephone. There would be a charge and I agreed to pay for this. At the end of our visit the technician said she would call us back when she was ready to adjust the hearing aid and make the modification.
She never called back. I left two or three messages but they were never returned. I even visited the store and still no one returned my calls.
Now a year has passed and I almost forgot about the incident. Last week I received a call from Hearing Solutions stating that my mother was due for her yearly hearing test. I asked if it was a joke and explained they never returned last year's calls. Why would I want to deal with their company? The receptionist was not at all disturbed by this. She remembered my mother and said 'you never purchased any hearing aids from us'.
My mother's hearing is much worse now and she is barely able to have a conversation with me. I would have been happy to pay them as I stated numerous times, and had they adjusted the hearing aid, my mother might be able to hear.
I guess all my mother is to them is an opportunity for a hearing aid sale. read more