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    Hearing Northwest

    5.0 (1 review)
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    3 years ago

    Friendly, compassionate and caring provider and staff. Knowledgeable and super helpful.

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    Bellingham Ear Nose Throat & Facial

    Bellingham Ear Nose Throat & Facial

    2.4(5 reviews)
    1.6 mi

    The physicians at the practice are top rate. Myself and another family member are patients here. It…read morecan be difficult to get an appointment with a provider as they are a very busy place. And in my experience, if surgery is recommended as part of a care plan, it can be months to secure a surgery date. All said, we are happy with Bellingham ENT. Top quality care.

    Our visit with Dr, Hecht was very pleasant he is very good at his job. I can't say the same about…read morehis support staff. The receptionist was rude during the several interactions I had with her. Including having to walk into the office to schedule a visit because the schedulers do not answer the phone or return your calls. I then brought paperwork in for paid family medical leave so I could be present for my six-year-olds surgery and healing. The receptionist informed me that I would have to pay a fee to get the doctor signature on this form. Talk about nickel and dime....I then called the office to ask for clarification on why I needed to pay this fee. The response I got was that I did not need to pay the fee for this form. They do charge a fee for other forms due to the doctor's "time" spent on filling them out. When I went back into the office I was met again with the receptionist saying I needed to pay a fee. No one seems to be on the same page about said fee. I am a single mother and I think it is ridiculous that I have to pay for a simple signature so I can ensure that I will be off work and present for my child's surgery.

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    Bellingham Ear Nose Throat & Facial - Located right across the street from PeaceHealth St. Joseph Medical Center

    Located right across the street from PeaceHealth St. Joseph Medical Center

    Bellingham Ear Nose Throat & Facial - Dr. Jessica Maassen

    Dr. Jessica Maassen

    Bellingham Ear Nose Throat & Facial - Dr. Gretchen Freudenheim

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    Dr. Gretchen Freudenheim

    Bellingham Ear Nose Throat & Facial Plastic Surgry

    Bellingham Ear Nose Throat & Facial Plastic Surgry

    2.7(9 reviews)
    1.6 mi

    I had to wait months to get in due to the doctor cancelling my initial appointment. When I finally…read morewas able to see one of their ENTs, the doctor came in and spoke to me for maybe five minutes. I was handed another referral and pushed out the door. I didn't feel like my problem was taken seriously or given any consideration. Unfortunately I'm still having chronic issues and was disappointed by the quality of care at Bellingham ENT.

    I hate giving poor ratings but if I prevent someone else from wasting their time it is worth it!!!…read moreThe staff are all very friendly and amazing! Dr. Joost Knops, M.D is NOT! I have seen him twice now and walked away without any answers to my issues or a feeling that he gave 2 cents about anything I was going through. Besides telling me the issues were something I had to deal with, I was only allowed to address 1 issue per visit! That is ridiculous!! I was actually told "We addressed your dizziness today but that is it." After which, he promptly walked out of the room and my visit was done! It is horrible enough going through the paperwork, payments, time off work, driving, etc. to get a doctors appoint but to then have the person you are relying on to help you be so rude and dismissive is completely unprofessional and uncalled for!! I am not sure how the other physicians are in the practice, but I don't think I will be taking any more chances or wasting my time with this office. Signed - Frustrated!!

    Hearing Northwest - hearingaidproviders - Updated May 2026

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