****BEWARE!!!****
To say that I had an "unforgettable" experience there would be a great understatement!
We had a new windshield placed into our car and about 2 months later we noticed that it was leaking. When we first took the car in, we were just about to leave when I remembered I had left something in the car so I ran in to grab it. I was very annoyed to find one of their "Employees" in my car and smoking a cigarette. I didn't say anything and let it go. The man who I saw in my car though, was not one I would forget. In lesser words, he looked like a Tweeker......white, hairy, sucked up skinny, hadn't shaved in days, and smelled awful!
I took the car back in because we washed it and the windshield was leaking. As I entered I was told by the manager?/owner? (younger looking, obese, Asian guy) to pull the car into the bay. As I got out, I immediately noticed that him and another guy (Hispanic, average sized, bald) were looking at the car with weird faces. The Asian guy immediately started questing me and telling me that they had not replaced my windshield and that I must me at the wrong place. This was very annoying. I assured him that, in fact, I was and that they could look at my credit card statement that very clearly shows them charging me the $100+. He kept arguing with me, all the while the Hispanic guy is in my car and pretty much bulges the center of the windshield out. (There was in fact a leak.) Still telling me they had not replaced my windshield, the Asian guy is slowly wearing on me, so I tell him, "How could I forget this place.....you had some nasty Tweeker in my car.......and smoking!" He laughed and said none of his employees were tweekers and then proceeded to tell me "YOU MUST HAVE A HUGE PAIR OF BALLS, BECAUSE THE GUY YOU ARE TALKING ABOUT IS RIGHT THERE!" (Points to the Hispanic guy) I assured him that I surly knew the difference between the man in front of me and the man I saw in my car. He then tells me again, "YOUR BALLS HAVE TO BE BIG FOR YOU TO COME INTO MY SHOP AND CALL MY WORKERS TWEEKERS!" I once again told him that the man I saw was not the guy in my car fixing the leak.
This is where all the fun begins.....He keeps laughing, talking about my "Balls" and then out of no where says to me "LOOKS LIKE SOMEONE IS GONNA GET THEIR ASS BEAT!"
I assured him that that was doubtful and that he needed to get to know the people who are in his customers cars. He looked surprised that his threat had failed to bother me and then said it was probably some homeless Tweeker and walked away.
Not only was I treated awful at this place by being called a liar but the man in charge actually THREATENED me with physical harm!
And to think we went to them to keep our money in the community and not give it to a national business like Safelite! read more